Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Experience was good I was made welcome
February 13, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback
Excellent service as always from Bev
Excellent service as always from Bev
Always goes the extra mile
February 12, 2026
Excellent service as usual
Excellent service as usual.
Bev did all the leg work for us showing us several holiday options which enabled us to choose our hotel and destination.
Wouldn’t go anywhere else other than Hays travel at Birchwood as you can guarantee you’ll be looked after.
February 7, 2026
As always polite friendly helpful…
As always polite friendly helpful people who over the years have become friends
February 7, 2026
Great experience
Great experience. Natalie was really good at finding us a good deal. My 6th holiday with Hays.
February 6, 2026
The young man who dealt with us was…
The young man who dealt with us was patient, knowledgeable and very helpful.
February 5, 2026
Thanks to Joe for making my booking…
Thanks to Joe for making my booking flights easy.
Very helpful and friendly.
Great shop in Birchwood shopping centre, always have a look on my way past to see what great deals are in the window.
Once again thank you.
February 4, 2026
We popped into the store to explore…
We popped into the store to explore holiday options to Egypt ! Both Natalie and the young lady trainee ( sorry didn’t catch her name ) were very welcoming and helpful. We were unable to book on the day due to needing to renew my passport. Natalie stayed in touch and she was very efficient at getting our holiday sorted for the best price.
February 4, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely review, it is highly appreciated!
It was a pleasure to book your trip to Egypt!
Once again Joe was amazing.
Once again Joe was amazing.
He never fails to find us the perfect holiday.
Such a lovely guy, very helpful and knowledgeable and he always makes our experience enjoyable.
Thanks Joe X
January 29, 2026
I found the staff very welcoming
I found the staff very welcoming, knowledgeable and helpful throughout.
January 22, 2026
Very helpful and always pleasant
Very helpful and always pleasant. They make everything easier for you
January 29, 2026
Excellent service from your…
Excellent service from your representative Joe he went out of his way to cover all aspects of this booking, which is our first ever cruise and will cover my wife’s birthday while on board
January 29, 2026
Excellent service every time cannot…
Excellent service every time cannot fault them whatsoever, always cheerful and helpful, always gets a great deal. As my Wife is disabled Joe gets the adapted cabin on the
Ship we have booked, organising the Coach booking and necessary paperwork required. All th Staff are helpful, pleasant and helpful. Thanks so much.
January 28, 2026
Happy Holidays
Hays Birchwood branch is the best travel company I've been in, The staff are welcoming and very friendly, they listen to what you need and require for your holiday, they find quite a few options and give you advice to suit your needs ,never been disappointed with a holiday booked through Hays.
January 28, 2026
The staff at hays birchwood were very…
The staff at hays birchwood were very helpful Diane was a lovely lady I would recommend this hays travel to book a holiday it was very quick and easy.
January 19, 2026
Joe was helpful informative respectful…
Joe was helpful informative respectful professional friendly a really nice guy
January 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.