Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
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The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
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Diane was very friendly and extremely…
Diane was very friendly and extremely knowledgeable when we called in to book our holiday.
We haven’t been abroad for many years and we feel really confident in our choice with the massive help Diane gave us. Would definitely recommend.
August 2, 2026
Very patient with us and polite
Very patient with us and polite
Happy with the holiday booked
August 2, 2026
Just called in on a whim didn’t have…
Just called in on a whim didn’t have time to talk for long told the lady i wanted to go to Greece she emailed me some lovely destinations to choose from i called in two days later and booked to go to Santorini at a very good price everything sorted easy can’t wait to go
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service excellent
Service excellent, the agent friendly and able to answer all queries. An all round good experience.
July 31, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely comments, it is appreciated
Helpful and knowledgeable staff made it…
Helpful and knowledgeable staff made it easy to book our holiday
July 31, 2026
Great service as always
Great service as always! Thanks so much to Bev for her continued help and support in booking our holiday!
August 1, 2026
Knowledgeable Travel Specialists
Joe (and Diane previously) really knew their way round all the options to book our holiday. Very knowledgeable reps. It was delightfully easy booking our holiday.
July 30, 2026
Holiday booking
Hays Travel representative Dianne was helpful and efficient.
Booking our holiday was a relaxing and pleasant experience.
July 29, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback, always a pleasure to book your trips
Very helpful advice and suggestions on…
Very helpful advice and suggestions on where to go with personal recommendations
March 19, 2026
From start to finish the lady was very…
From start to finish the lady was very helpful and very professional. She made me very comfortable and I booked my holiday with confidence
July 27, 2026
Natalie the holiday consultant was…
Natalie the holiday consultant was extremely friendly and knowledgeable and very helpful, patient with all our questions.
July 28, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you very much for your lovely feedback
Helpful friendly knowledgeable staff at…
Helpful friendly knowledgeable staff at your Birchwood branch.
July 20, 2026
I always book my holidays with hays…
I always book my holidays with hays travel joe and staff at birchwood branch in Warrington are fantastic never had a bad holiday and always excellent service
July 28, 2026
Very pleasant atmosphere and very…
Very pleasant atmosphere and very welcoming staff. Nothing is too much trouble. Any concerns they sort it out very quickly
July 21, 2026
Made booking process easy.
Very friendly and knowledgeable staff. Bev took great care to go through our choices and make sure we were happy with our final decision. She made the booking process easy .
July 20, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback
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