Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
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The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
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Brilliant experience
It was my first time booking a holiday through Hays Travel and Diane was absolutely brilliant! All the staff in yesterday were lovely
July 20, 2026
Help with booking a holiday
Staff was very friendly and helpful. Helped me find good holiday destination for the time of year .
July 12, 2026
The staff are always helpful and…
The staff are always helpful and friendly. They take time to explain and ensure your happy with arrangements.
July 14, 2026
My experience was amazing from start to…
My experience was amazing from start to finish. Bev at Hayes was so lovely and personable with me.
Her knowledge was outstanding and really helped guide me through the process.
I usually book all my holidays myself but i will definitely be going back.
Thank you
July 17, 2026
Diane was thorough and took note of our…
Diane was thorough and took note of our wishes. She went to a lot of trouble to make sure she found the right holiday.
July 17, 2026
We walked in saw Joe told him what kind…
We walked in saw Joe told him what kind of holiday we wanted and he found us one. He was brilliant. He went through everything with us and explained the paperwork with us. Will certainly be back.
July 15, 2026
We did it over the phone with no…
We did it over the phone with no problems at all 10/10 joe was brilliant thank you
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback
Grace was very helpful ,I had some…
Grace was very helpful ,I had some information ready but she patiently guided me through my 2 cruise bookings,always use this branch as they are the most welcoming,hope Grace takes some of the to the town centre branch
July 3, 2026
Natalie
Natalie, was fantastic, showed exactly what we were looking for and helped us book it with the agent straight away. By the time we had got home, she had sorted a hotel and parking for the trip night over in London, safe parking for the car.
5 Star service.
July 6, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely comments, it was a pleasure to book your trip
I was recommended to use Hays and…
I was recommended to use Hays and haven’t been into a travel agent for a long time. It was a very different experience than previously. I felt there was no personal interaction and I could have achieved the same online.
June 30, 2026
Second holiday booked with Diane over…
Second holiday booked with Diane over last couple of weeks. Lovely lady. Makes sure we get everything we want. Would always recommend booking here.
July 6, 2026
Very efficient staff member
Very efficient staff member. Booked a very thing without a hitch
July 7, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback
Diane was awesome and found us the…
Diane was awesome and found us the holiday we were looking for! Patient and friendly! Thanks for your time ! 👍🏼
July 5, 2026
Excellent service
Excellent service, hisband is disabled so the assistant made all the necesary enquiries so we didn't need worry about anything while in the shop, gave us lots of advice and any alterations we need to our booking due to my husbands condition i can contact our local travel guide anytime.
July 4, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely comments, it was a pleasure to book your holiday
Great service. Now we can’t wait for our holiday.
Our agent must have done a lot of research but very quickly. She came up with many different options for our desired destination and helped us to understand our choices. We got a really good deal and now we cant wait for our holiday. Thank you so much Natalie.
June 28, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you so much Pauline, it was a pleasure to book your holiday! Your feedback is highly appreciated :)
Excellent service
Excellent service. Joe was so patient.
Even though we kept changing our minds about location. Hays travel birchwood. Parking is easy and no worry about time. So take as long as it takes.
June 28, 2026
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