Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
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The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
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Bev at Hayes in birchwood very helpful…
Bev at Hayes in birchwood very helpful went through everything thorough and met all our needs
June 26, 2026
friendly and courteous service
June 9, 2026
Good better than good!!
Good better than good!!! Extremely helpful staff taking all the stress of booking our holiday. Have booked with Hays Travel many times and always receive the same quality service.
June 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely feedback, it is appreciated
Staff were happy to ring tour operator…
Staff were happy to ring tour operator when they were unable to a answer our queries relating to booking a cruise
June 10, 2026
We were very disappointed with the…staff and service
We were very disappointed with the reception we received when going into the store , The shop was empty when we walked in with 2 travel agents at there desks , they saw us coming into the store but tried to ignore us , I walked up to the girl that was at the back desk and said we wanted to book a holiday to jersey she didn’t acknowledge us until I said ‘do you want us to wait a minute ‘ still nothing so I said’would you like us to go somewhere else , she then acknowledged us and said she was on hold but tried to get the attention of the girl sat in front of her but she wasn’t bothered either ,we were ready to walk out when the girl at the back asked the other girl once again if she was busy she eventually said no but didn’t look very happy to serve us which made us feel very uncomfortable, as the booking progressed she seemed to soften up a bit and booked our holiday with no problems , the experience was quite upsetting as we have both have bad health and were so excited to finally book somewhere,so disappointing, could you please reply to let us know your thoughts on this ,
We have just received a lovely phone call from Hayes and had a good chat about the problems we had experienced, they couldn’t be more sorry , we have booked before with them and will be booking again but I might make an appointment next time
June 11, 2026
Reply from Hays Travel - Warrington Birchwood
Hi Mrs Monks ,
Thank you for taking the time to share your feedback. We are incredibly disappointed to hear about your experience and in particular, how our service made you feel. This is certainly not the standard of service we expect from our team, and we sincerely apologise that we fell short on this occasion.
We would like the opportunity to discuss this directly with yourselves and will give you a call later today.
Thank you again for bringing this to our attention.
Kind regards,
Bev ( Assistant Manager )
Thank you so much for speaking with me earlier it is appreciated .
Have a great holiday and we will see you soon .
Best regards Bev
Reply from Hays Travel - Warrington Birchwood
Thank you very much, always a pleasure to book your holidays
One again second to none service from…
One again second to none service from Joe at Birchwood warrington branch.
June 13, 2026
Great service from the team at Birchwood
June 13, 2026
Excellent service as usual.
June 9, 2026
My visit was great Hays travel always…
My visit was great Hays travel always sort out what I want from a holiday doesn't matter who I see they are all very helpful love going in there
June 1, 2026
As always Di at Hays travel,as is the…
As always Di at Hays travel,as is the whole team provide excellent,very professional,always friendly,nothing is ever too much trouble service.Fantastic people.😍
June 5, 2026
Natalie was fantastic
Natalie was fantastic , very helpful and provided alternative holidays as our first choice was sold out. Will always use Hayes’s for our holidays.
June 2, 2026
Reply from Hays Travel - Warrington Birchwood
Thank you for your lovely comments, it is greatly appreciated
Many thanks to Bec excellent service…
Many thanks to Bec excellent service getting us everything we wanted and gave full explanation for everything
May 31, 2026
We would not book with any other travel…
We would not book with any other travel agent after the outstanding service we have enjoyed with Hayes Travel. Always friendly and they go out of their way to ensure our holiday is the best ever!
Special thanks to the two Dianne’s and not forgetting Beth.
May 24, 2026
Excellant!!
May 22, 2026
As always excellent service and spent…
As always excellent service and spent time seeking perfect holiday
May 24, 2026
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