Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
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The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
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My first time on Holliday abroad and my…
My first time on Holliday abroad and my first time using hays travel, will definitely use hays again outstanding.
May 23, 2026
Unprompted review
very helpful kind considerate…
They were very helpful kind considerate guided though all paperwork
May 17, 2026
As usual the staff are bloody great
As usual the staff are bloody brilliant, always sort a great trip for us everytime.
May 20, 2026
River cruise
Bev was very informative about the cruise and gave us lots of information . She was very friendly as are the majority of the staff and go out of their way to help you make decisions.
Booking process was made easy and we were told when to come back in to book flight seats etc
May 17, 2026
Staff are all really helpful.
Staff are all really helpful.
This time we were booking a cruise and Diane spent ages getting us the right cabin. She took our details and also booked our cruise parking the following Monday.
Nothing was too much trouble.
May 8, 2026
Friendly staff
Friendly staff. Guided me though the holiday booking. Prepared all the documents and checked we were happy with the booking.
Noted when we need to check in and offered to do this at the time.
We have every confidence in the holidays we book with Hays birchwood.
May 10, 2026
The lad that we booked our holiday with…
The lad that we booked our holiday with was more than helpful, and was very pleasant , we like booking with him as usual , thanks.
May 4, 2026
yes the staff members was amazing very…
yes the staff members was amazing very helpful indeed
May 2, 2026
Wouldn't book anywhere else
As always when visiting Hayes at Birchwood (even when it was Thomas Cook) we get our warm welcome from Bev & Joe. Have known Bev for over 30 years, and Joe since he started working there, we would never think of booking our holidays with anyone else. Because we always book with Bev she's knows the type of holidays we like and always advises if she thinks what we've picked is not for us and advises what she thinks would be, and she's never been wrong. If Bev isn't in when we'll go in and see Joe as he also knows us well enough to advise. Thanks Bev for sorting out Mexico and our Norwegian Cruise for 2028 xx
May 10, 2026
Fantastic service once again from Joe…
Fantastic service once again from Joe at Hays Birchwood. Would never book my holidays anywhere else. We always receive amazing service from Joe, Bev and the team. Would recommend to anybody.
May 4, 2026
Very helpful and informative as usual…
Very helpful and informative as usual especially a gentleman called Joe
May 5, 2026
Nothing to much trouble
Nothing to much trouble. The agent looked at different holidays, different companies and flights. Both myself and my wife have made various holidays, using the same representative Joe. Will definitely recommend him to everyone.
May 2, 2026
Great service
Great service. A wealth on knowledge on the area i was looking at. Very quick service. Polite and listened to what I required from my holiday. Thank you Hayes
May 3, 2026
Cruise
Called in to make a booking with friend for her 'big' birthday cruise.
Natalie was really good at explaining all options that would best suit us and took the time to ensure she shared all the relevant information.
We're now looking forward to the holiday !
May 2, 2026
Joe was amazing kept us informed and…
Joe was amazing kept us informed and found the best optionfor us
April 28, 2026
Staff really friendly can't do enough…
Staff really friendly can't do enough for you Diane worked really hard and landed us a really excellent deal 👌
April 23, 2026
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