Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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As always Joanne at hays Washington galleries branch exceptional as is all the staff there we go no where else for any of our bookings home or abroad
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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Always a pleasure to book with hays
Always a pleasure to book with hays. Nothing is any trouble. Lovely staff good service and straight forward booking.
July 17, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a pleasant and straightforward booking experience with us.
Kind Regards
Megan
Talia
Talia, who booked our holiday was friendly, helpful and very knowledgeable. We have always booked with Hays Travel and will continue to do so. Great staff.
July 12, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Talia
Lauren was so helpful even though Gold…
Lauren was so helpful even though Gold Medal did throw a few problems our way. She solved solutions and allowed us to be stress free for our forthcoming holiday. Well done, Lauren!
July 9, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team member was able to resolve any issues and ensure a stress-free experience for your upcoming holiday. We appreciate your feedback.
Kind Regards
Lauren
Always a good service try to get the…
Always a good service try to get the best deals for you 😄😄
July 9, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that we consistently strive to find the best deals for you.
Kind Regards
Helen
Excellent experience
Everyone was extremely helpful, I dealt with Helen who was great - nothing was too much trouble. She followed up without being pushy and offered assistance with every aspect of the holiday.
July 8, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was extremely helpful and that you received excellent assistance with every aspect of your holiday. I will pass on your lovely comment to Helen.
Kind Regards
Mary
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process to be very good, quick, and easy.
Kind Regards
Mary
Really helpful with ideas of places to…
Really helpful with ideas of places to go with recommendations from other members of staff
July 11, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and provided excellent recommendations.
Kind Regards
Mary
booking process
Your agent made us very welcome with a very friendly manner. She explained all the costs and went through all the travel arrangements in a professional manner.
July 14, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Sadie made you feel welcome and handled everything so professionally.
Kind Regards
Mary
Talia very helpful and guided is…
Talia very helpful and guided is towards a new venue. Loads of patience and very pleasant
July 14, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Talia was very helpful and guided you with such patience and I will certainly pass on your lovely comments.
Kind Regards
Mary
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review for us, we really appreciate it! We are glad that the service you received from Joanne was satisfactory! Let us know if there is anything else we can help with! Thanks, Sadie :)
Last minute booking
We went into store to book a last minute holiday, we had no idea where we wanted to go. The lady who helped us found us something straight away! She really listened to what we wanted and found us the perfect holiday. The booking as very easy and straightforward. We were really impressed with the service.
July 12, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a review with us, we really appreciate your feedback! We are glad Talia was able to find you the holiday you were looking for :) Always pop back in if there is anything else we can help with! Thanks, Sadie
Hays telephoned me as a curtosy and…
Hays telephoned me as a curtosy and found the holiday I was after. Went in the next day and it was booked easily.
Service level was what I expected as usual,spot on .
July 12, 2026
Reply from Hays Travel - Washington Lower Level
Thank yourfor taking the time to leave such a lovely review, I will pass on your kind feedback to Madison, Thanks again Joanne
Leanne who help us book a hen party was…
Leanne who help us book a hen party was absolutely brilliant, knowledgeable and genuinely cared that we were finding the best location
July 11, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a 5* review it is much appreciated, I will pass on your feedback to Leeanne and hope you have a fab hen party, Thanks again Joanne
Hays travel managed to find me 2 great…
Hays travel managed to find me 2 great holidays megan was absolute gem she went out of her way 2 find me 2 great deals for egypt and thailand i couldnt fault her one bit her customer service was 5 star explained everything to me and my options would highly reccomend booking with hays travel i know i will be booking again thsnks megan
July 11, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave such a lovely review for Megan, I will pass on your brilliant feedback, Thanks again Joanne
Maddison could not have been more…
Maddison could not have been more helpful and looked after us great with any problems we had.
July 10, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your 5* review it is much appreciated, I will pass on your kind feedback to Madison, Thanks again Joanne
Friendly and helpful staff
Friendly and helpful staff, they go above and beyond to get me the holiday I want, great reputation too, I would'nt go anywhere else to book a holiday
July 10, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely review, It is great to have such brilliant feedback, I will pass on your kind comments to Madison, Thanks again Joanne
Holiday Booking
The shop was well laid out, tidy and staff welcomed us on arrival.
Our enquiry was handled by Megan, who was very friendly and knowledgeable, resulting in booking a city break, along with transfers, flight extras, car parking and excursions, and currency, everything was explained in full detail. Extremely satisfied with the service.
July 10, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review it is much appreciated, I hope you have a lovely break in Krakow, Thanks Joanne
The girl was very helpful
The girl was very helpful, and booked us the holiday we asked for ( l believe her name was Olivia? )
July 8, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review for Olivia, It is much appreciated, Thanks again Joanne
Excellent service from Leanne and all the Washington staff…
Excellent service from Leanne held the holiday while we checked everything and then booked it for us.
Everything explained and advice given.
The service we get from the team at Hays Washington is always first class, nothing is too much trouble and any problems or queries are dealt with quickly and efficiently and we are always kept up to date.
I can't fault them and always recommend them to friends and family.
Thanks once again,it is much appreciated
Ian
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Hi Ian. So pleased to hear you had a great booking experience with us, we really appreciate your lovely comments and look forward to seeing you again. Thanks Olivia :)
Reply from Hays Travel - Washington Lower Level
Thank you very much for leaving a review with us- we really appreciate your feedback! I will pass this on to Joanne, she will be pleased :) Thanks again, Sadie
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