Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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As always Joanne at hays Washington galleries branch exceptional as is all the staff there we go no where else for any of our bookings home or abroad
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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Great booking made. Very helpful staff member and very…
Very helpful staff member and very efficient and friendly service.
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind review! We are so pleased to hear that our team provided you with such efficient and friendly service.
Kind Regards
Tracy
Julie and Joanne Galleries Washington
Julie and Joanne were both very helpful with helping me with my booking..Julie first with all the information and details, And Joanne with the booking the next day once I'd confirmed holiday with friends..
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such helpful service with your booking. We appreciate your kind words.
Kind Regards
Julia
Your staff member was extremely helpful…
Your staff member was extremely helpful and not pushy.
July 5, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful and provided a positive experience.
Kind Regards
Joanne
The holiday advisor (Stacey)
The holiday advisor (Stacey), was very approachable, patient and informative. She acted in an unhurried manner and answered all of the questions that we put to her. She quided us through the process of choosing the holiday that we eventually selected to be right for us.
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, it means a lot. I will pass on your kinds words to Stacey and I hope you have a fab time on holiday, Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Got holiday what we wantedok
Got holiday what we wantedok.leanne done ever thing we asked for hoilday that we requisted
June 30, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Mia the young lady that helped us with…
Mia the young lady that helped us with our holiday was fantastic 👌 😀 👏 Thank you so much Mia very satisfied customers.
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
All the staff were spot on
All the staff (Lauren, Maddison and Megan) were spot on and handled my enquiry perfectly. Any changes I requested were done promptly. They kept in constant contact and kept me well informed. Would highly recommend
July 3, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a brilliant time on holiday. Thanks Madison :)
Advisor was knowledgable and…
Advisor was knowledgable and informative and gave me a speedy process to complete my booking. Many thanks to Sadie
July 1, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Excellent service as always have used…
Excellent service as always have used Hays for over 30 years and look forward to booking many more and now booking big family holidays. 😎
September 13, 2025
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We truly appreciate your loyalty over the past 30 years and are delighted to continue helping you book your family holidays.
Thanks,
Stacey
Reply from Hays Travel - Washington Lower Level
So pleased to hear you had a great booking experience with us, we really appreciate your feedback and look forward to seeing you again in the future.
Thanks,
Madison
Lauren was great and very helpful!
June 23, 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your lovely comments, I will ensure these are passed onto Lauren on your behalf.
Kind Regards,
Hays Travel
Complements
Helen Wilson was extremely helpful and knowledgeable., from booking the holiday, talking through everything and also setting up the Hayes Mastercard as we were very unsure of how to do it and clear explanation of how it works.
First class service from her and all the staff at the Washington office
June 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback and kind words, it was my pleasure helping you not only with the holiday itself but also with your currency card. I really appreciate your lovely comments.
Thanks,
Helen
The agent was very helpful and…
The agent was very helpful and professional could not of asked for better service
June 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our agent provided such helpful and professional service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Our experience was excellent from us…
Our experience was excellent from us making enquiries with Sadie she contacted us via e mail and telephone with other options for us to consider and for that we thank her we visited the store and booked not 1 holiday but 2 Sadie went over and above great customer care the whole booking service was excellent very pleasant and professional
June 28, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I are so pleased to hear that you had such a positive experience and that all your requests were handled professionally. I appreciate your lovely comments and look forward to seeing you again in the future.
Kind Regards
Sadie
Brilliant!
Joanne was very professional, patient with us, answered all of our queries/questions and helped in every way to get our holiday booked.
Thank you so much
I would highly recommend Hays Travel
June 28, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased that I could help you book your holiday and answer all your questions. We appreciate your recommendation!
Kind Regards
Joanne
Mary’s attention to detail
Mary’s attention to detail, her experience and the care in which she took to ensure our needs were fully met. Thanks so much
June 29, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased to hear that I provided such excellent service and ensured all your needs were met with great care and attention.
Kind Regards
Mary
Great service
June 29, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave us a 5 star review. It was a pleasure booking you :-) Mia
Hassle free experience
We went in with a holiday we saw online and Hays matched the price efficiently and quickly hassle free the young girl who helped us was really knowledgeable
June 28, 2026
Reply from Hays Travel - Washington Lower Level
We're so pleased we could efficiently match your holiday price and provide knowledgeable assistance. Thank you for your kind words I will be sure to pass on your lovely review to the agent who served you. Kind regards, Mia :)
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