Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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As always Joanne at hays Washington galleries branch exceptional as is all the staff there we go no where else for any of our bookings home or abroad
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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We went into store to enquire about a…
We went into store to enquire about a Sandals holiday. Megan was excellent in getting the info required we did go home and later rang Megan and booked the holiday. Service was 5 star and Megan is very pleasant and efficient
June 28, 2026
Reply from Hays Travel - Washington Lower Level
We're so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your holiday booking and are delighted with your kind words. I will be sure to pass on your lovely message to Megan. Thanks, Mia :)
Detailed research
The two agents involved did a lot of research into the holiday details and transfer arrangements. It gave me the confidence to go ahead with a booking.
June 23, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review. We're so pleased our team gave you the confidence to book us and we appreciate your kind words! Thankyou, Mia
Tracy went the extra mile and sourced a…
Tracy went the extra mile and sourced a fantastic holiday for us to celebrate husband's birthday to a Greek island new from Newcastle with Jet2 this year which we hadn't been aware of . Thank you Tracy xx 👏
June 27, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for this lovely review. We're so happy to hear Tracy found such a fantastic holiday for your husband's birthday! We appreciate you sharing your wonderful experience and I will be sure to pass on your kind words to Tracy. Kind Regards Mia :)
Julie who we asked about a holiday…
Julie who we asked about a holiday couldn't do enough to help. Nothing was a bother to her fabulous customer service . She was so nice gave us plenty of information and so helpful .
June 25, 2026
Reply from Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Olivia :)
Joanne was great she looked after me…
Joanne was great she looked after me and nothing was too much bother for her she got me exactly what I was looking for 11 out of 10
June 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have an amazing time on holiday. Thanks Madison :)
Joanne was very helpful and pleasant…
Joanne was very helpful and pleasant throughout our visit to Hayes.
June 24, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have a lovely time on holiday. Thanks Madison :)
Our holiday in the sun
Olivia came up with the holiday to suit us fine , listened to what we wanted and delivered this wonderful holiday we have booked .
June 13, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely comments, I will pass your great feedback onto Olivia. Regards, Tracy :)
Reply from Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Tracy :)
Always book our holiday at hays travel…
Always book our holiday at hays travel perfect service
June 22, 2026
Reply from Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Tracy :)
Great in store booking experience
There were plenty of representatives working in store and therefore we had very little, if any waiting time before being called over to sit with Joanne. She had an excellent knowledge from memory of flight times to many destinations, as well as transfer durations and resoet facilities. Sje was able to find us a suitable holiday from very specific and rigid requirements.
June 20, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments, I will pass your great feedback onto Joanne. Thankyou Sandra
Always a very pleasant experience…
Always a very pleasant experience booking with Hays Mia was excellent in booking our holidays to Menorca Thank you Mia x
June 21, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your grest comments onto Mia. Thankyou Sandra
Great customer service from Sandra at…
Great customer service from Sandra at the Washington branch. She was so patient with us! Thank you.
June 20, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass on your kind words to Sandra. We hope you have a fabulous time on your holiday. Thanks Madison :)
The assisant was friendly explain all…
The assisant was friendly explain all look f hoidays to suit us
June 21, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind review. I'm so pleased I could help you find holiday options that suited you. Your feedback means a lot, and I hope you have a fantastic holiday. - Thanks again, Stacey :)
very friendly and helpful
very friendly and helpful. everything is explained in full so no mistakes are made. recommend highly.
June 20, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your feedback, we really appreciate it and it helps out a lot. We are glad that you had a positive experience with us and hopefully see you again to get you booked for future holidays! Thanks again, Sadie :)
A good experience
A good experience. Sandra provided all the necessary information and some insight of the cruise from her personal experience. The booking process was easy and pleasant.
June 20, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your feedback, it means a lot to us! I will pass this on to Sandra and I am sure she will be over the moon! Thanks again, Sadie :)
Great Service as always.
As well as sorting our October holiday Joanne was able to advise us on guidelines regarding passport rules and also completed the new form necessary for certain airports with regard to people who have hidden disabilities.
Nothing is ever too much trouble and I would always recommend Hays at Washington as all of the staff are excellent.
June 19, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your feedback, it means a lot to us! I will pass this on to Joanne and I am sure she will be over the moon! Thanks again, Sadie :)
Tracy Corner as always exceptional…
Tracy Corner as always exceptional service, many thanks for finding our holiday to Bali
June 19, 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your feedback, it means a lot to us! I will pass this on to Tracy and I am sure she will be over the moon! Thanks again, Sadie :)
The young lady was extremely pleasant
The young lady was extremely pleasant, courteous and patient with us, and gave us some great advice relating to our trip abroad!
She ensured that we understood any potential issues while we were abroad!
June 18, 2026
Reply from Hays Travel - Washington Lower Level
We are pleased to hear you had such a positive experience with Sadie. We appreciate your kind words and I will be sure to pass your lovely feedback onto Sadie. Kind Regards, Mia :)
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to leave us some positive feedback, we really appreciate this and hope you have a fantastic time on holiday. Kind regards, Mia
Olivia at the Washington galleries was…
Olivia at the Washington galleries was friendly, efficient & knowledgeable about destinations. Ensured she knew what type of holiday we were looking for before searching options & kept checking we were happy with options available or if any changes required
June 18, 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write such positive feedback about the service you received from Olivia, she will be over the moon with this so I will be sure to pass on your kind words to her. Thanks, Mia :)
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