Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
616 reviews
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Booked holiday Benidorm
Searched for my location kept me updated nothing was too much trouble and fully met all my needs
Thank you Freya
September 2, 2025
Reply from Hays Travel - Waterlooville
Dear Valued customer thank you for your kind words i will be sure to pass them on to Freya
Regards
Vicki
Perfect assistance very happy
Emma was amazing, I advised her what I wanted out of the holiday and she sorted everything she was very polite and a pleasure to have sort our holiday. Well done and thankyou Emma im truly greatful and I know the wife will love the break away.
August 31, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience. It's great to know Emma was able to understand exactly what you were looking for and make the process so smooth and enjoyable. Your kind words truly mean a lot, we’ll be sure to pass them on to Emma. We hope you and your wife have a fantastic break and make some amazing memories. Thank you again for choosing us! Kind Regards Freya
Very pleasant young lady with a trainee…
Very pleasant young lady with a trainee alongside her dealt with booking our cruise.
August 30, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind words! We're so glad to hear that you had a pleasant experience with our team. It's great to know our staff made your cruise booking smooth and enjoyable. We look forward to helping you again in the future! Kind Regards Freya
Was made to feel welcome and was listened to. Given options and Emma really tried to match my holiday to my preferences. She was really great. Thank you
Was made to feel wrlcome
August 27, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your kind words! 😊 We're thrilled to hear that you felt welcome and listened to. Emma will be so pleased to know she was able to match your holiday to your preferences and make the process enjoyable.
We truly appreciate you taking the time to leave a review, and we can’t wait to help you again with your next adventure!
Kind Regards,
Atlanta
I really felt that I was supported in…
I really felt that I was supported in my choices and advised really well. I would totally book with Hays again.
August 24, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely review! We're so pleased to hear that you felt supported and well-advised throughout your booking experience.
It’s wonderful to know you'd choose to book with Hays again – we’d be absolutely delighted to help you plan your next getaway!
Kind Regards,
Atlanta
Reply from Hays Travel - Waterlooville
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear you’re happy with the service – it truly means a lot to us.
We look forward to helping you again with your future travel plans!
Kind Regards,
Atlanta
Atlanta was spot on with Great service
Atlanta was spot on with my requests! so helpful, great advice.
August 19, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely review! I'm really glad to hear that I was able to meet your requests! If you ever need anything else or have more questions down the line, don't hesitate to reach out. Always happy to help! Kind Regards, Atlanta
Hays ..nothing too much trouble
I had already chosen my trip but wanted to check a few things like booking seats etc.we were on a time limit due to personal issues but atlanta went above and beyond to make sure everything was covered even contacting shearings there and then to confirm a couple of things
August 17, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for taking the time to leave such a lovely review, I will be sure to pass this on to Atlanta.
We look forward to seeing you again soon.
Kind Regards,
Lucy
As soon as I walked through the door
As soon as I walked through the door, I was greeted with a smile and a friendly hello. I was treated with kindness and respect and straight away felt like a valued customer. I will definitely be booking another holiday again with Hays. Lucy is a credit to Hays.
August 14, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words – they’re truly appreciated. I’ll be sure to pass your lovely feedback on to Lucy; I know she’ll be delighted to hear it.
Warm regards,
Vicki
Atlanta was brilliant as she always is
Once again I went straight to Hayes Travel at Waterlooville. This is my third vist this year. Second for flights only. Very accommodating. Giving me lots of options and a very competitive price.
Thank you Atlanta you were very professional.
August 13, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words – they’re truly appreciated. I’ll be sure to pass your lovely feedback on to Atlanta I know she’ll be delighted to hear it.
Warm regards,
Vicki
The hole thing was very good I will be…
The hole thing was very good I will be looking to book another holiday soon
August 10, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your lovely feedback! We're so pleased to hear you had a great experience. We’d be delighted to help you plan your next holiday when you're ready – we look forward to seeing you again soon! Kind Regards, Emma :)
Excellent
Excellent, friendly helpful efficient staff. We were helped by the lovely Freya. I'll definitely come and book again with confidence!
August 9, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team, and especially with Freya – we'll be sure to pass on your lovely feedback to her. We truly appreciate your support and can’t wait to welcome you back again soon! Kind Regards, Emma :)
Rome
It was so easy all booked hotel, flights, parking and everything else we asked for , no trouble the only way to do it
August 3, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words! We truly appreciate your feedback, and I will be sure to share your message with the team. Your support means a lot to us.
Best regards,
Vicki
Freya was very professional
Freya was very professional.
She assisted us in a cheerful and helpful way and was extremely knowledgeable.
A first class service and someone we would recommend to friends and family.
We cannot wait for our holiday.
Thank you Freya
August 3, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words! We truly appreciate your feedback, and I will be sure to share your message with the team. Your support means a lot to us.
Best regards,
Vicki
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to share your feedback. Your kind words truly mean a lot, and I’ll be sure to pass them along to the rest of our team.
Warm regards,
Vicki
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for the kind words! We're committed to always going the extra mile to ensure your needs are met. We truly appreciate your support! Kind Regards, Emma :)
Freya Foster
Freya , our travel agent was so helpful . We have used Hays for our last three holidays and I would recommend the company but especially Freya who was so informative and knowledgeable about the holidays she suggested . We were able to book in confidence
July 4, 2025
Unprompted review
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your fantastic feedback! We're thrilled to hear that Freya was able to assist you so well. We’re proud to have her on our team and are glad she helped make your holiday planning stress-free and enjoyable. We look forward to helping you with your next adventure! Kind Regards, Emma :)
Friendly. Approachable Rep
Friendly and knowledgeable Hays Travel representative, who took the time to explain all areas of the cruise we were interested in and answered all our questions with patience and we didn’t feel rushed in any way.
Thank you
Juliette and Andrew Binfield
July 27, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for your lovely feedback. We're glad you felt supported and well-informed throughout your visit. We look forward to assisting you again soon! Kind Regards Freya
Great booking experience
The booking experience through Hays in Waterlooville was fabulous. Communication was through email at first (my choice) and they did really well in delivering our requirements and within our budget. Special thanks go to Emma and Freya.
Would highly recommend.
July 19, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for your kind words! We're so glad Emma and Freya could help make your booking experience a great one. We really appreciate the recommendation and hope to assist you again soon! Kind Regards Freya
Freya was lovely
Freya was lovely, and very patient with me as we tried to identify a suitable holiday.
July 23, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to share your thoughtful review. Your kind words mean a great deal to us, and I will be sure to pass them along to the team. We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Vicki
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