We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
As usual a very friendly and professional service from a great team. Willing to help with any questions and going the extra mile to get the answers. Have used the team for many holidays and will cont... See more
Company replied
Excellent service. Very helpful and took time and trouble ensuring that we got the holiday we wanted. Would definitely return to book with Hayes again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
604 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful 5-star review!
We appreciate you taking the time to share your positive feedback.
I look forward to seeing you again soon.
Kind Regards
Lucy
Hays Travel Waterlooville
Great service from Atlanta again with some help from Hannah. Always book through them as they are always professional informative and helpful
August 10, 2026
Reply from Hays Travel - Waterlooville
Thank you for leaving a review on my service. We appreciate your kind words! We are always here to help, see you soon. - Atlanta
Family holiday for 8
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates.
Hannah found a holiday that suited everyone.
They are always friendly, professional and very helpful at Hays Waterloovville. We have used Hays for a few years now and have never been disappointed.
August 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful feedback!
We are so pleased to hear that Hannah could find a holiday that suited everyone's needs. It's great to know that our team is consistently friendly, professional, and helpful. We truly appreciate your continued loyalty!
Kind Regards,
Lucy
Excellent service
Excellent service. Very helpful and took time and trouble ensuring that we got the holiday we wanted. Would definitely return to book with Hayes again.
August 8, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you find the perfect holiday. We truly appreciate your kind words, I will be sure to pass this onto Emma.
Kind Regards
Lucy
Our travel guide was great
Our travel guide was great. She was really thorough and explained everything really well. She's super patient and very good at her job.
August 15, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful 5-star review!
We are so pleased to hear that Emma was thorough, patient, and excellent at her job, I will be sure to pass your kinds words onto Emma.
Kind Regards
Lucy
Friendly and Profesional
As usual a very friendly and professional service from a great team. Willing to help with any questions and going the extra mile to get the answers.
Have used the team for many holidays and will continue to do so.
August 4, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind comments. I'm so glad I was able to help you. Look forward to seeing you again soon! Kind Regards, Atlanta
Perfect booking with Hays
Emma was extremely helpful and patient throughout my enquiry/ booking
All my questions were answered and looking forward now to this holiday!!
August 11, 2026
Reply from Hays Travel - Waterlooville
Thank you for your wonderful feedback! We are so pleased to hear that you had such a great experience and that all your questions were answered. We hope you have a fantastic holiday! - Atlanta
Zac in your waterlooville shop was very…
Zac in your waterlooville shop was very good with what we wanted and found us exactly what we asked for, thank you Zac
August 2, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your lovely comments on the service received by Zak. We hope you have a lovely holiday! Kind Regards, Atlanta
New York 2029
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat
he was so helpful and kind took to the time to look a few hotel options and change a few over things to suit the dream package, great price too on zero deposit
Can’t recommend Zak enough he’s great asset to hays travel team ☺️roll on December 2029✈️
August 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words, it means a lot to the team and we're always happy to help, I'm glad we found the right hotel for such an amazing trip for a fabulous early treat for your mothers 60th!
Kind Regards, Zak :) !
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
I'm so glad we were able to get everything sorted for you, and thank you for your lovely feedback, and glad that we got it all done effectively and fast!
Kind Regards, Zak!
Good service as always with Atlanta at…
Good service as always with Atlanta at Waterlooville
August 5, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
We are so glad to hear that we consistently provide you with good service. We truly appreciate your kind words, I will pass this on to Atlanta.
Kind Regards
Lucy
Kind helpful staff on both visits…
Kind helpful staff on both visits everything explained in great detail and our wishes and requirements were all dealt with both Emma on our first visit when we just making enquiries and Atlanta on our second visit when we booked were very good excellent service
August 2, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your amazing words, and I'm glad the team gave you an outstanding service! I'll make sure to pass your kind words to them.
Kind regards: Zak!
Staff were great very helpful and…
Staff were great very helpful and nothing was to much trouble, they found us a great holiday, and we would go there again
July 21, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for your kind words i will be sure to pass this on
Regards
Vicki
So easy to book
We went in to ask about cruises for next year. Emma was really helpful, asked us a few questions about dates and places we wanted to go and searched away! She found us a cruise within minutes and we booked! The whole process was so quick and easy. Thank you Emma!
July 26, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer. Thank you so much for reviewing the service received by Emma. I'll be happy to pass on your comments! I hope you have a lovely holiday when it comes round! Kind Regards, Atlanta
Emma from Waterlooville branch was…
Emma from Waterlooville branch was brilliant, patient, professional and thorough in her approach. Highly recommend Hays Travel
July 28, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
thank you for your kind words i will be sure to pass them on to Emma
Regards
Vicki
Patient and Helpful
We weren't the easiest of customers but they did everything we required and we didn't ever feel like being a nuisance (although we probably were!)
July 27, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for leaving a review on the service you received in our branch! I am glad we were able to help with your Scotland holiday, I am sure you are going to have an amazing time.
Kind Regards
Emma :)
Hannah was really helpful and find out…
Hannah was really helpful and find out about the queries which we had and found the holiday which we discussed
July 18, 2026
Reply from Hays Travel - Waterlooville
Thank you for your kind review. It was a pleasure helping you find the right holiday, and I'm glad I could answer your questions. 😊
Hannah
Great service as usual- all the staff…
Great service as usual- all the staff in the Waterlooville branch are so helpful I wouldn’t go anywhere else.
July 25, 2026
Reply from Hays Travel - Waterlooville
Thank you for your lovely review! We're thrilled to hear our Waterlooville team has been so helpful. We really appreciate your loyalty and look forward to helping with your future holidays. 😊✈️
Atlanta
Atlanta made my booking a trip so easy for me. I just relaxed while she did everything for me. I couldn’t have done it without her.
July 22, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that your trip booking was made easy and stress-free. We appreciate your kind words.
Kind Regards,
Lucy
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received! I am happy to hear that Lucy and Atlanta were able to assist you with your holiday plans again this year. We look forward to seeing you again soon! Emma :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.