Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
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Good service as always with Atlanta at…
Good service as always with Atlanta at Waterlooville
August 5, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
We are so glad to hear that we consistently provide you with good service. We truly appreciate your kind words, I will pass this on to Atlanta.
Kind Regards
Lucy
Kind helpful staff on both visits…
Kind helpful staff on both visits everything explained in great detail and our wishes and requirements were all dealt with both Emma on our first visit when we just making enquiries and Atlanta on our second visit when we booked were very good excellent service
August 2, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your amazing words, and I'm glad the team gave you an outstanding service! I'll make sure to pass your kind words to them.
Kind regards: Zak!
Staff were great very helpful and…
Staff were great very helpful and nothing was to much trouble, they found us a great holiday, and we would go there again
July 21, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for your kind words i will be sure to pass this on
Regards
Vicki
So easy to book
We went in to ask about cruises for next year. Emma was really helpful, asked us a few questions about dates and places we wanted to go and searched away! She found us a cruise within minutes and we booked! The whole process was so quick and easy. Thank you Emma!
July 26, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer. Thank you so much for reviewing the service received by Emma. I'll be happy to pass on your comments! I hope you have a lovely holiday when it comes round! Kind Regards, Atlanta
Emma from Waterlooville branch was…
Emma from Waterlooville branch was brilliant, patient, professional and thorough in her approach. Highly recommend Hays Travel
July 28, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
thank you for your kind words i will be sure to pass them on to Emma
Regards
Vicki
Patient and Helpful
We weren't the easiest of customers but they did everything we required and we didn't ever feel like being a nuisance (although we probably were!)
July 27, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for leaving a review on the service you received in our branch! I am glad we were able to help with your Scotland holiday, I am sure you are going to have an amazing time.
Kind Regards
Emma :)
Hannah was really helpful and find out…
Hannah was really helpful and find out about the queries which we had and found the holiday which we discussed
July 18, 2026
Reply from Hays Travel - Waterlooville
Thank you for your kind review. It was a pleasure helping you find the right holiday, and I'm glad I could answer your questions. 😊
Hannah
Great service as usual- all the staff…
Great service as usual- all the staff in the Waterlooville branch are so helpful I wouldn’t go anywhere else.
July 25, 2026
Reply from Hays Travel - Waterlooville
Thank you for your lovely review! We're thrilled to hear our Waterlooville team has been so helpful. We really appreciate your loyalty and look forward to helping with your future holidays. 😊✈️
Atlanta
Atlanta made my booking a trip so easy for me. I just relaxed while she did everything for me. I couldn’t have done it without her.
July 22, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful feedback! We are so pleased to hear that your trip booking was made easy and stress-free. We appreciate your kind words.
Kind Regards,
Lucy
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received! I am happy to hear that Lucy and Atlanta were able to assist you with your holiday plans again this year. We look forward to seeing you again soon! Emma :)
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking time to reply with a review i will be sure to pass on your comments
Regards
Vicki
The young lady that found our holiday…
The young lady that found our holiday in Lanzarote for us was very helpful and polite she even looked on various sites to find us the best deal.
July 11, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thank you for taking the time to write a review on Emma's service , i will be sure to pass on your comment
Regards
Vicki
Lucy was very helpful
Lucy was very helpful, we had been disappointed at another travel agents, she listened to our concerns then put together the itinerary that we were happy with , overall lovely experience
July 6, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
thank you for taking the time to reply and review Lucy's service , i will be sure to pass on your kind words.
Regards
Vicki
Stress free friendly service
The friendly staff ( Emma) made booking this holiday so easy and stress free. Her concentration was purely on us and our wishes with no interruptions. We look forward to seeing her again to collect euros and het boarding passes. Thank-you Emma and all at Hays Travel
July 10, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your wonderful review! We are delighted to hear that your experience here at hays was so wonderful and that Emma made your experience amazing, I'll make sure to pass the message across to her!
Kind Regards
Zak.
Polite staff
Polite staff, nothing was any trouble when asking about various questions to do with the Booking Process. All in all a great experience.
July 11, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for your kind words i will be sure to pass this on
Regards
Vicki
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your wonderful review! We are delighted to hear that you experienced friendly, polite, and patient service from our team. We truly appreciate your kind words.
Kind Regards
Lucy
The salesman Zac was very helpful and…
The salesman Zac was very helpful and efficient and made it a pleasant experience.
July 1, 2026
Reply from Hays Travel - Waterlooville
Thank you for your feedback! We're pleased to hear Zak was helpful and efficient and made your experience a pleasant one. We appreciate your support and hope to assist you again soon. 😊
Booking a cruise made easy with Hays Travel
The lady serving us was very pleasant informative and reassuring about the cruise and explained how she had been on a similar cruise a while back with her family
The whole process was easy and seemed to take no time at all
And as far as any concerns that we had they were thoroughly covered though the Booking of our cruise with your representative
June 30, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to leave such a great review we're so glad our team was was able to help with all your questions and queries, and i will make sure to pass your lovely words to the team! - Kind regards, Zak!
Always happy to help and found us…
Always happy to help and found us exactly what we were looking for.
July 1, 2026
Reply from Hays Travel - Waterlooville
Thank you so much for leaving a review based on my service. I'm so glad I could help, I hope you have a lovely time! Kind Regards, Atlanta
I can only speak very highly of hays …
I can only speak very highly of hays travel, exceptional service, everything sorted very quick I found them slightly cheaper than other travel agents. I will only use hays now and tell all my friends and family.
June 29, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review Atlanta's service i will be sure to pass on you comment
Regards
Vicki
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