Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
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Always happy to help and found us…
Always happy to help and found us exactly what we were looking for.
July 1, 2026
Reply from Hays Travel - Waterlooville
Thank you so much for leaving a review based on my service. I'm so glad I could help, I hope you have a lovely time! Kind Regards, Atlanta
I can only speak very highly of hays …
I can only speak very highly of hays travel, exceptional service, everything sorted very quick I found them slightly cheaper than other travel agents. I will only use hays now and tell all my friends and family.
June 29, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review Atlanta's service i will be sure to pass on you comment
Regards
Vicki
Atlanta was patient with us changing…
Atlanta was patient with us changing our minds and found out information if she was not sure
June 28, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review Atlanta's service i will be sure to pass on your comment
Regards
Vicki
The travel agent was competent
The travel agent was competent clear and helpful, making useful observations and suggestions
June 19, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thanks you for taking the time to Review , i will be sure to pass on your kind words
Regards
Vicki
Very welcoming and friendly😊
Very welcoming and friendly😊.
Hannah who assisted us was very patient and helpful, thank you.
June 22, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review Hannah's service , i will be sure to pass on your kind words
Regards
Vicki
Zac was extremely helpful and sorted…
Zac was extremely helpful and sorted everything in an efficient and friendly way
June 23, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
thank you for taking the time to review Zak's service , i will be sure to pass on your kind words
Regards
Vicki
the girls had lots of patience
June 21, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
We appreciate your kind words. Thank you for sharing your positive experience with us!
Kind Regards,
Lucy
Lucy at Waterlooville branch was great…
Lucy at Waterlooville branch was great at talking us through all of our options and giving advice based on her own personal experiences of cruising so we felt like she knew what she was talking about.
June 21, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
I am so glad to hear you had such a positive experience. I appreciate your kind words and I am happy to have helped, you will have the best time on your cruise.
Kind Regards,
Lucy
Hannah is very helpful and welcoming
Hannah is very helpful and welcoming. She is happy to find out anything that you want to know about your trip.
June 19, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I will be sure to pass this onto Hannah.
We look forward to seeing you again soon.
Kind Regards,
Lucy
Most stress free holiday booking in years. Beats booking on line
Really helpful, friendly and efficient. Found the perfect twin centre holiday that we couldn’t find on line and very reasonably priced. Totally stress free.
June 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for taking the time to leave a review on my service! I am glad I was able to help with your Greece twin centre holiday. I hope you have a lovely time! Kind Regards, Emma
Emma was really friendly
Emma was really friendly and answered our questions best she could and even looked things up for us
June 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thank you for taking the time to respond i will be sure to pass your kind words onto Emma
Regards
Vicki
Cruise 2027
Dealt with Vicky who was professional, very friendly and our booking was made thoroughly, with confidence and all options covered. My first experience with Hays and would definitely recommend.
June 7, 2026
Reply from Hays Travel - Waterlooville
Dear Values customer
Thank you for taking the time to respond , i was glad we got something sorted for you always happy to help
Regards
Vicki
Nothing was too much trouble
Vicki was very helpful in getting us the rooms we wanted for our holiday. She spent a lot of time checking everything out for us. I would definitely book future holidays with Hays Travel.
June 6, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thank you for taking the time to respond im glad we managed to get something sorted for you, happy to help any time
Regards
Vicki
Always great customer service whenever…
Always great customer service whenever I have booked a holiday through Hays in waterlooville. Staff are friendly and knowledgeable and listen to what your requirements are and match them as best as they can.
May 30, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
thank you for taking the time to respond, i will be sure to pass your kind words onto the team
Regards
Vicki
The staff member spent a lot of time…
The staff member spent a lot of time with myself very polite and helpful trying to secure the correct flight
June 5, 2026
Reply from Hays Travel - Waterlooville
Dear valued customer, We're so glad our staff provided such a polite service. Thank you so much for your kind words and I will make sure I forward this message onto the team 😀.
- Kind regards Zak.
Friendly knowledgeable staff and very…
Friendly knowledgeable staff and very helpful. Nothing was too much trouble
May 31, 2026
Reply from Hays Travel - Waterlooville
Dear valued customer, thank you for your kind words regarding the service you received from Lucy! I will be sure to pass on your lovely review. I hope you have a amazing time on your holiday. Kind Regards, Emma
Went in looking for a cruise in…
Went in looking for a cruise in particular and got to say zak was amazing at his job ,very polite and took his time making sure everything was just right as I have children with additional needs ,we looked at the options for the inventory of the stops and then choose the one I felt was more personal to us . Got to say as a apprentice zak done extremely well ,and will do amazing and needs to give himself credit also as kept apologising for length of time it took but I had lots of questions which he answered accordingly. So Thank-you zak for this experience keep up the good work 👍
May 23, 2026
Reply from Hays Travel - Waterlooville
Dear valued customer, Thank you for sharing your wonderful feedback! We are so pleased to hear about your positive experience and that Zak provided such excellent and patient service. We truly appreciate your kind words and look forward to assisting you again. Kind Regards, Emma
First time booking with Hays Travel
Lucy was very professional and thorough and we felt comfortable with her handling our booking.
Lovely to see someone who really enjoys their work.
We will be using her again.
May 23, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I am pleased I was able to help book your cruise, you will have an amazing time!
I look forward to seeing you again soon.
Kind Regards,
Lucy
A nice experience with a relaxed…
A nice experience with a relaxed atmosphere.
We were able to conclude our business in a friendly manner. Thanks.
April 18, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received, I'm so glad we were able to create such a relaxed atmosphere. I'll make sure to pass this message onto the team, kind regards Zak :)
Thorough and friendly
Thorough, careful service even though it took until after official closing time of 5.30pm to complete the booking
May 12, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received. I’m so pleased Zak was able to help get your cruise holiday booked, and I’m sure you’ll have an amazing time. Kind Regards, Emma
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