Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
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Excellent customer service which…
Excellent customer service which delivered exactly what we wanted
Very courteous staff
May 12, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind review. We’re delighted to hear our team provided excellent service and helped find exactly what you wanted. We really appreciate your feedback! Kind Regards, Emma :)
The staff were friendly and helpful and…
The staff were friendly and helpful and made the booking experience very easy, Freya was easy to talk to and showed interest in the holiday I was booking.
May 9, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your lovely review. We’re so pleased to hear Freya made your booking experience easy and enjoyable. We hope you have an amazing holiday! Kind Regards, Emma :)
Emma was listening to our requirements
Emma was listening to our requirements. She acted in a professional manner, and was smiling throughout our time there. So helpful.
May 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for the lovely review for our college Emma. I will be sure to pass the lovely words on. Kind Regards Freya
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for the lovely review. We are so glad to hear how helpful your experience was in store. We cant wait to hear all about the holiday when you come back. Kind Regards Freya
Reply from Hays Travel - Waterlooville
Thank you ever so much, we're glad our team here at Waterlooville was able to assist you, I'll make sure to pass the message on to our friendly staff. Kind regards Zak!😊
Reply from Hays Travel - Waterlooville
Thanks so much! 😊 Really glad you found the service helpful and friendly, we hope to help again soon!
Hays Travel ~Waterlooville
Hays Travel ~Waterlooville
April 2026
Friendly, well informed staff who made planning my flight and travel insurance to Australia easy to do and understand. Will be back to book future holidays abroad with them.
April 18, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for your lovely review. I am so glad we where able to book this for you. Kind Regards Freya
Very helpful travel agent.
Vicki, the travel agent was very helpful and made several suggestions for a destination to suit the type of holiday we were looking for, and helped us find a perfect hotel.
April 18, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
We appreciate your positive review. We're so happy we could assist in planning your holiday and finding the perfect hotel for your needs.
Kind Regards
Lucy
Very helpful
April 11, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I will be sure to pass this on to Emma.
Kind Regards,
Lucy
Freya…
The HAYS representative Freya was excellent.I placed my initial queries regarding dates locations and length
of my break on the table . Freya pointed out a couple of problems and also the solutions. A very worthwhile visit to a company employing a very understanding lady.
Thank you.
April 13, 2026
Reply from Hays Travel - Waterlooville
Thank you for your kind feedback. We’re pleased to hear that Freya was able to support you so effectively and provide helpful solutions. We’ll be sure to pass on your comments to her. See you soon! Kind Regards, Atlanta
The lady that helped us was very…
The lady that helped us was very informative and explained everything
April 4, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to leave a review on the service you received from Lucy! I am glad she was able to help with your cruise holiday and explain everything to you. I hope you have an amazing time and I will be sure to pass on your lovely words to her.
Kind Regards,
Emma
Zak was very friendly & helpful.
March 31, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review.
You will have a fantastic time on your P&O cruise.
We look forward to seeing you again soon.
Kind Regards,
Lucy
Lucy was absolutely amazing
Lucy was absolutely amazing. Found myself and my partner a holiday which was much better suited for us than the one we chose for a much better deal. I’ve booked holidays through her before and everytime she has outdone herself in finding the best possible holidays and i know that my upcoming holiday is going to be incredible. Thank you Lucy!
March 26, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
We're happy to hear that you had such a positive experience. It's wonderful to know that lucy found the perfect holiday for you, and I'm certain you'll have a wonderful time. I'll make sure to forward your kind words to her.
Many thanks, Zak.
Shout out to the Waterlooville team !
The team at Hays Waterlooville have been absolutely superb with regards our recent cruise bookings on QM2. This included transferring booking details between different customers. From start to finish the communication and effort put in to handle every detail was the best we have ever had from a Travel Agent. All team members worked brilliantly together so any calls made or received were handled seamlessly. The Hays app is a bonus. Thanks to Hannah, Emma, Freya and Lucy.
March 31, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer.
We're happy to hear about the superb service you received from our team regarding your cruise booking. It's great to know the communication and effort exceeded your expectations. We appreciate your positive feedback on the team's seamless teamwork and I'll be sure to pass on the message.
Many thanks, Zak.
10/10 experience
Freya was very helpful when booking my flight to LAX, she helped me find the best flights and even helped me download the app!! Excellent customer service:)
March 31, 2026
Unprompted review
Reply from Hays Travel - Waterlooville
Thanks for the 10/10 review! 😊
We’re so glad Freya could help you find the perfect flights and make everything nice and easy, even down to getting the app sorted.
Have an incredible time on your trip!
Alanta was very helpful especially…
Alanta was very helpful especially around my needing a little assitance. Also getting my cabin near friends & answering my questions.It is my first cruise trip & It was my first experience at Hays Travel Waterlooville & my 1st cruise trip so far a good experience.
March 31, 2026
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely feedback!
We’re delighted to hear that Atlanta was able to support you and make your first cruise booking such a positive experience.
We hope you have an amazing first cruise and look forward to helping you again soon!
Booking A cruise
We were dealt with by Lucy who could not have been more helpful. Going through everything in such detail even things we had not thought of. All done with a lovely smile. She is a credit to your company and means we would recomend Hays to all our friends.
March 27, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review. I will pass this onto Lucy! Kind Regards Freya
Freya was most helpful
Freya was most helpful, efficient and professional. The whole process was very smooth, and stress free,
March 27, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind words! We’re so pleased to hear that Freya made the process smooth and stress‑free. We appreciate your feedback! Have a lovely holiday! Kind Regards, Atlanta
Zak was helpful and informative
Zak was helpful and informative, giving us options to suit us while booking our trip.
March 17, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I am really pleased I was able to find and then book your ideal Sicily tour for you.
I look forward to seeing you again soon.
Kind Regards,
Zak.
Confident and Reassured Holidays
Thanks to Lucy Clements at Hays Waterlooville. Always friendly and very helpful. Always feel confident and reassured of getting a good holiday.
March 21, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thank you for kind words i will be sure to pass them onto Lucy
Regards
Vicki
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