Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
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The agent. Lucy
The agent. LUCY That helped me book my flights was brilliant. She was so helpfully polite and friendly.l felt l was in good hands. Thank-you.
March 18, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thankyou for your lovely review, I am so pleased I was able to help get your flights booked for Australia, you will have such an amazing time visiting your family.
I look forward to seeing you soon.
Kind Regards,
Lucy
GOOD SERVICE
Our agent Freya worked very hard to find us a holiday for the right dates in the right area.
March 7, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review and so glad I was able to help find the perfect holiday. Let me know if you need anything else. Kind Regards Freya
Very helpful and knowledgeable staff.
March 4, 2026
Reply from Hays Travel - Waterlooville
We truly appreciate your feedback! It's great to know our team was able to assist you and provide knowledgeable service. We look forward to welcoming you back :)
Kind regards,
Hannah
Friendly helpful staff
Lucy was very friendly and helpful and went the extra mile to try to answer all our questions
March 11, 2026
Reply from Hays Travel - Waterlooville
Thank you for your lovely feedback! We're so glad Lucy could help and answer all your questions. We hope you have a fantastic time! 🌞✈️
Kind regards,
Hannah
Very helpful
February 28, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for taking the time leave us a review, I am pleased Zak was very helpful in helping you book your Princess cruise, you will have a fab time.
Kind Regards,
Lucy
Waterlooville staff.
I find Waterlooville staff very helpful. Nothing is ever any trouble. We dealt with Alanta and again nothing was too much trouble.
February 25, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for booking with us again and for your kinds words, you will have such a great time in Crete.
We look forward to seeing you again soon.
Kind Regards,
Lucy
My customer service experience was…
My customer service experience was great from Facebook inbox to telephone conversation. Thanks guys! Also, Emma was very helpful with suggestions and booking. I didn't feel in a rush to book because she suggested having a think first and she would call the next day which she did at the time she mentioned. Thanks Emma! I will be back soon.xx
February 24, 2026
Reply from Hays Travel - Waterlooville
We appreciate you taking the time to leave us such a lovely review. We're happy to hear that you received great customer service and Emma was so helpful! We look forward to assisting you again soon! Kind Regards, Atlanta
Hays Waterlooville
Hays Waterlooville
The staff at this store have gone above and beyond to help with our holiday. They were both friendly and knowledgeable, making sure we had the best holiday planned. Would definitely recommend a visit.
March 1, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I am really pleased I was able to book Amsterdam for you, you will have a fantastic time.
I look forward to seeing you again soon.
Kind Regards,
Lucy
This is our 2nd booking this month
This is our 2nd booking this month, retuning customer - same excellent service provided again by Zak.
Great booking detail provided including highlighting some great offers on available products eg Currency.
Looking forward to our breaks away and will 100% be back!
February 27, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your kind words, I will be sure to pass this on to Zak.
I am pleased we have been able to help book all your holidays, you will have a great time.
Kind Regards,
Lucy
Helpful
I would like to au that Atlanta and Emma have gone the extra mile to help me with a problem with P &O. They are stars and Hays should be proud of them
February 26, 2026
Unprompted review
Reply from Hays Travel - Waterlooville
Dear Valued customer, thank you for taking the time to write a review, I will be sure to pass on your kind comments. Kind Regards - Zak
Helpful and friendly
February 25, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review , i will be sure to pass on your comment
Regards
Vicki
First class service and we had a very warm welcome from…
we had a very warm welcome from Atlanta,
she talked through so many options and landed us with the best deal for our holiday.
Exceptionally professional polite caring and understanding,
We would recommend Antlanta or Freya at Hays travel Waterlooville to anyone
first class service
February 16, 2026
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely review. I’m so pleased I could help you find the perfect holiday! Freya and I are so grateful for your recommendation. Thank you again for taking the time to share your experience, I can’t wait to hear all about your holiday! Kind Regards, Atlanta
Excellent service
Emma was extremely helpful in arranging our trip to Paris. She gave us ideas and then time to think. When I went in to book, she had everything ready and it didn't take long at all.
February 18, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you very much for your kind feedback. I’m so pleased I could help make organizing your trip to Paris easy and stress-free. I hope you have an amazing time! Kind Regards, Emma
I have used Hays Travel
I have used Hays Travel - Waterlooville several times and never been more than impressed with the service I have received.
July 8, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I hope you had a great time on your Fred Olsen cruise.
I look forward to seeing you again soon.
Kind Regards,
Lucy
Reply from Hays Travel - Waterlooville
Dear Valued Customer, we appreciate you sharing your positive experience with us! We are so happy to hear that our attention to detail was helpful. Kind Regards Freya
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review I will pass this on to Atlanta. Kind Regards Freya
Hays Waterlooville
Vicki was great she researched our holiday and was very patient when I kept changing the duration of the holiday to get the best possible deal.
February 1, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, We're so glad Vicki provided excellent service! It's great to hear she was patient while helping you find the perfect holiday duration and deal. Thanks for booking with us. Kind Regards, Emma
Nice welcome
Nice welcome
Got down and understood the needs we have and might have,
No problems from us
Thank you
February 8, 2026
Reply from Hays Travel - Waterlooville
Dear Valued customer
Thank you for taking the time to reply, i will be sure to pass your kind words on to Hannah
Regards
Vicki
Vicki was very friendly and…
Vicki was very friendly and approachable. She researched quickly and took account of our requirements .
January 28, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review. I will pass this onto Vicki. Kind Regards Freya
Explained everything in detail nothing…
Explained everything in detail nothing was too much trouble . Had an amazing personality. I would give Freya 10 out of 10 . We will definitely use hays waterlooville again.
February 4, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for this lovely review . I am so glad I was able to find everything perfect for you. See you soon. Kind Regards Freya
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