Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another Professional booking by Freya…
Another Professional booking by Freya who has looked after us yet again. Also the Bureau Exchange, Very helpful and informative when selling us Euros.
October 21, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your kind words! We're so pleased to hear that Freya provided another professional booking experience for you. Delighted the Bureau team were also helpful and informative during your currency exchange.
We really appreciate your continued support and look forward to helping with your next trip!
Kind Regards,
Atlanta
Highly recommend
Highly recommend. They listened to our requirements and recommended things we handed thought of. No pressure throughout the search and booking process. 5 star service
October 11, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your kind words!
We really appreciate your trust and are so pleased you had a positive experience with us. It was great to be able to help out with your plans.
Have a lovely holiday!
Kind Regards,
Atlanta
The staff at Waterlooville Hays travel…
The staff at Waterlooville Hays travel bent over backwards fir my friend and myself. We have a lovely cruise booked. Thank you girls.
October 14, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind words! We're thrilled to hear that you and your friend had such a great experience with our Waterlooville team. We always aim to go the extra mile, and it’s wonderful to know it made a difference. We hope you have an amazing time on your cruise. Kind Regards Zak.
Freya was really efficient & sorted our…
Freya was really efficient & sorted our holiday to our satisfaction
October 15, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your lovely feedback! I am so pleased to hear that Freya was efficient and able to sort everything to your satisfaction. I'll be sure to pass on your kind words to her – she'll be delighted to know she helped make your holiday planning a breeze! Kind Regards, Emma
First class service …
The service was as I have come to expect from Waterlooville branch, first class
October 15, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for your kind words! We're thrilled to hear that you received great service from our branch. Your continued support means a lot to us, and we look forward to welcoming you again soon. Kind Regards, Emma
Great Visit
Never done a cruise before but Vicki talked us all through the pro's and con's of cruising, where to be on the ship and what to see. So very helpful.
October 12, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your kind review! We're thrilled to hear that Vicki was able to guide you through the world of cruising and help make your first-time experience feel comfortable and exciting. We’ll be sure to pass along your lovely feedback. We hope your cruise is everything you hoped for! Kind Regards, Atlanta
Reply from Hays Travel - Waterlooville
Dear valued customer, Thank you for your kind feedback. We're delighted to hear that our staff were able to assist you in a friendly, helpful, and knowledgeable manner. Your comments are greatly appreciated and will be shared with the team.
Reply from Hays Travel - Waterlooville
Dear Valued Customer Thank you so much for your kind words! We're glad to hear you found our staff helpful — providing great service is always our goal. We hope to see you again soon! Kind Regards Freya
Very efficient.
Vicki was very efficient and helpful and we managed to book exactly what we wanted.
October 1, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind words! We're so glad to hear that Vicki was efficient and helpful, and that you were able to book exactly what you wanted. We truly appreciate your feedback and look forward to assisting you again in the future! Kind Regards Freya
Absolutely brilliant
Absolutely brilliant, lovely travel agent , she explained everything really well and helped us plan our perfect holiday .
There was also a trainee there who welcomed us when we entered the shop and was courteous and kind.
September 28, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience with our team. It’s great to know that Atlanta explained everything clearly and helped you plan the perfect holiday — that’s exactly what we strive for. We’ll also be sure to pass on your kind words to our trainee, who will be thrilled to know their warm welcome made a difference. We truly appreciate you taking the time to share your experience, and we look forward to helping you with your next adventure! Kind Regards Freya
Excellent customer service
Excellent customer service. Atlanta took the time and effort to help us book a group holiday for the best value for money.
September 28, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer Thank you so much for your kind words! We're thrilled to hear that you had a great experience booking your group holiday with us. Atlanta will be especially pleased to know her efforts made a positive impact. Providing excellent value and service is always our goal, and it's wonderful to know we hit the mark for you. We look forward to helping you plan your next trip! Warm regards Freya
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your wonderful feedback! We’re so glad to hear you’ve had another great experience, and it’s always a pleasure helping you plan your travels. We look forward to assisting with your next adventure!
Kind Regards,
James
Freya was patient helpful and very…
Freya was patient helpful and very professional thank you
September 16, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your kind words, I will be sure to pass this onto Freya.
We look forward to seeing you again soon.
Kind Regards,
Lucy
We had to wait a while to be seen as…
We had to wait a while to be seen as there was only 2 members of staff working,but the young lady who helped us with our holiday was really helpful.
September 16, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I do apologise you had to wait to be seen.
You will have the best time on your cruise.
We look forward to seeing your again soon.
Kind Regards,
Lucy
We were more than satisfied
We were more than satisfied. The young lady that served us helped us find our perfect holiday friendly professional as a company we have had every confidence in each holiday we have booked through you.
September 14, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer , thank you so much for your kind words! We're delighted to hear that you were more than satisfied with your experience. It’s wonderful to know our team member was able to help you find the perfect holiday , we’ll be sure to pass on your lovely feedback to Emma . We truly appreciate your continued trust in us and look forward to helping you plan many more memorable holidays in the future! Kind Regards Freya
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear about your positive experience. I will be sure to pass on your kind words to the team – they will be thrilled to know their efforts made a difference.
Warm regards,
Vicki
It was a telephone conversation…
It was a telephone conversation regarding holiday insurance. Young lady called Emma was very helpful.
August 27, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind feedback! We're so pleased to hear that Emma was able to assist you with your holiday insurance. We'll be sure to pass along your kind words to her. If you need anything else, don't hesitate to get in touch. Safe travels! Kind Regards Freya
Great service as usual from Hays Travel…
Great service as usual from Hays Travel in Waterlooville. Staff have always got time to listen and offer advice to customers.
August 29, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind words! We're delighted to hear that you've had another great experience with our Waterlooville team. Providing friendly, helpful service and taking the time to support our customers is what we’re all about. We truly appreciate your continued support and look forward to helping you plan your next adventure! Kind Regards Freya
Friendly helpful and flexible member of…
Friendly helpful and flexible member of staff.
September 3, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind words! We're delighted to hear that you found our staff friendly, helpful, and flexible. Providing great service is what we strive for, and your feedback means a lot to us. We hope to see you again soon! Kind Regards Freya
Stess free and reassuring
We went in with a fairly wide idea of what holiday we wanted but with little idea of how to arrange it. Vicky was very helpful and spent time advising us and looking for exactly what would suit. It was a stress free and reassuring way to book a holiday.
September 4, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely review!
We're so glad to hear that Vicky was able to help you turn your holiday ideas into something special. It's great to know the process felt stress-free and reassuring — that's exactly the experience we aim to provide.
Wishing you a fantastic time on your holiday!
Kind Regards,
Atlanta
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.