Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... See more
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I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... See more
Company replied
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... See more
Company replied
We wanted a family holiday for 8. Two of the eight (not a couple) were to arrive and leave on different dates. Hannah found a holiday that suited everyone. They are always friendly, professional an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Wellington Way, PO7 7DR, Waterlooville, United Kingdom
- 02380985021
4.9
Excellent
614 reviews
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I was helped by an excellent assistant…
I was helped by an excellent assistant who was able to answer all my questions and price match a TUI holiday.
January 13, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for your kind feedback! We’re delighted to hear that we were able to answer all your questions and successfully price match your TUI holiday. We really appreciate you taking the time to share your experience and hope you have a fantastic trip! Kind Regards, Emma
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for coming in and booking with me. Cant wait to hear about your holiday. Kind Regards Freya
Our holidays
My Husband & Myself went into the waterlooville branch & was assisted by the lovely Lucy. She was very helpful as always she goes above & beyond to help us get what we want.such a lovely girl always smiling.also Atlanta helps us a great deal too.
January 10, 2026
Reply from Hays Travel - Waterlooville
Dear valued customer, thank you so much for your kind words. We’re delighted to hear that you had such a positive experience at our Waterlooville branch. Lucy will be thrilled to know that her helpfulness, dedication, and friendly smile made such a difference to your visit. We’ll be sure to pass on your lovely feedback to her. We look forward to helping you with your next holiday! Kind Regards Freya
Another visit to hays travel and we saw…
Another visit to hays travel and we saw atlanta dealt with are holiday very quickly and professionally very cheerful and a pleasure the way she dealt with us would recommend hays travel any time.happy customer.
January 8, 2026
Reply from Hays Travel - Waterlooville
Thank you so much for your kind words, it really means a lot to me. I’m so pleased I could help you with your holiday. I hope you have a fantastic holiday and I look forward to seeing you again soon! Kind Regards, Atlanta
Good travel agents
Freya delt with me promptly was polite, sorted everything quickly. Got a good deal on our holiday way cheaper than TUI . I've used hayes before would use again
January 8, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review. I'll pass the message onto Freya. Kind regards Zak.
Friendly and knowledgeable staff.
January 3, 2026
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review. We are so glad you found our staff helpful. Kind regards Zak.
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review. I will pass this onto Emma. King Regards Freya
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for taking the time to share your five-star review. We greatly appreciate your feedback and are pleased to hear that we were able to assist you. Kind regards, Zak
Freyer was very helpful and guided me…
Freyer was very helpful and guided me through my holiday booking. I've used Hays Travel before and always find them polite, knowledgeable, and helpful .
December 10, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review. So glad you are happy with everything. Kind Regards Freya
Very helpful sorted out exactly what I…
Very helpful sorted out exactly what I wanted
December 3, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review and I am so glad I was able to help with this booking. Hope you have a lovely time away. Kind Regards Freya
Great service
Great service. We knew what we wanted and they just got straight onto it. Freya did a great job in answering all our questions.
November 29, 2025
Reply from Hays Travel - Waterlooville
Dear Values customer
Thank you for taking the time to share your feedback. I’ll ensure this is passed along to Freya.
Regards,
Vicki
The professional human touch.
It makes such a difference to deal directly with a human being and one who knows her job and listens to the customer.
November 16, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for taking the time to share this lovely review! I will be sure to pass on your lovely comments to Emma!
If there’s ever anything more we can do for you, we’re always here to help.
Kind Regards, Atlanta
the staff helped me thoroughly until my…
the staff helped me thoroughly until my travel date
September 9, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Following our phone conversation, we’re very glad that your rating doesn’t reflect the service you received in branch, and we’re pleased we were able to resolve this for you following our conversation.
If there’s anything more we can do to help, please don’t hesitate to get in touch.
Reply from Hays Travel - Waterlooville
Dear Valued Customer, Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us. Kind Regards, Atlanta
Reply from Hays Travel - Waterlooville
Dear valued customer, thank you so much for your kind words! We’re glad we could answer all your questions and make things clear. Don’t hesitate to reach out if any new ones come up, we’re always happy to help! Kind Regards, Emma
A return visit to our local Hays travel
Our travel advisor Lucy we found to be incredibly efficient she answered all queries clearly and made booking very easy.
November 1, 2025
Reply from Hays Travel - Waterlooville
Dear Valued customer, thank you for leaving this lovely review I will pass this onto Lucy. Kind Regards Freya
Spoke with Emma
Spoke with Emma. Very good. Knows her stuff.
All booked. Looking forward to our next trip. Keep the good work going.
October 29, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer, we really appreciate your kind words! It’s great to know our team made the booking process easy for you. Enjoy your holiday, and we look forward to helping you again soon! Kind Regards Freya
Very helpful
Emma listened to what we wanted and helped us find what we hope will be a wonderful holiday.
All the other staff were lovely even bringing a bowl of water out for our dog.
October 25, 2025
Reply from Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words! We’re so pleased Emma was able to help you find your perfect holiday. It’s lovely to hear you and your dog felt so welcome — we hope you have a wonderful trip!
Kind Regards,
James
Travel Experience with Friendliness
Excellent service with a good knowledge of the destination
October 17, 2025
Reply from Hays Travel - Waterlooville
Dear Valued customer, thank you for the lovely words. Kind Regards Freya
Waterlooville
Atlanta was amazing as always. Your staff in Waterlooville are always so helpful and willing to help especially as I am a worrier. This is the fourth time of booking our holiday with them
October 21, 2025
Reply from Hays Travel - Waterlooville
Thank you so much for your lovely review! It honestly means so much to hear your kind words. I’m so glad I could help and that the team continues to make you feel supported.
We truly appreciate you booking with us for the fourth time!
Kind Regards,
Atlanta
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