Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
381 reviews
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Nothing is too much trouble for the…
Nothing is too much trouble for the staff, which makes booking a hotel quite easy.
March 28, 2026
Easy to book and sort things
Easy to book and sort things , clear instructions on what to do
April 5, 2026
Only just booked
At this stage I've only booked on line, so a bit early to tell. So far it's been fine.
March 28, 2026
The ease of it
March 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Panic Stations
I booked the holiday through Hays Travel Online ok, then came to pay the bill, £1,083.37 entered my credit card details all correctly, then a message from Hays popped up: Congratulations, everything is done, then five seconds later the screen turned red, your card has failed, please try again or use another card. I tried entering the card again, but nothing happened. So I used my current account card, and the transaction went through. I then checked my credit card account to find that £1,083.37 had gone through and that another £1,083.37 had been taken from my current account, so now I am about to go to to Hays Head Office in Gillbridge House Sunderland to try and sort this mess house and have had to Cancel my football match this afternoon Sunderland v Brighton and I am not happy
March 14, 2026
Reply from Hays Travel - Website
Dear John,
Thank you for your patience while we looked into this.
Firstly, we’re very sorry for the confusion and inconvenience caused during the payment process when you were making your booking. We understand how frustrating this must have been at the time.
Following your conversation with Jamie, we can confirm that the duplicate payment issue has now been resolved and the payment taken in error has been reversed. Please allow a little time for this to show in your account depending on your bank’s processing times.
We appreciate you bringing this to our attention and apologise again for the experience you had while completing your booking. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind Regards,
Hays Travel
It was so easy to book
It was so easy to book plus great prices and booking through a company you can trudy
March 10, 2026
A first class service from Hays
A first class service from Hays , from the initial phase of booking to receiving documentation - approx 24 hours .
March 8, 2026
Pointless way to book a European trip
Booking through Hayes Travel to go to Amsterdam was nothing special. When I had a problem concerning the flights I was told to get in touch with Easyjet. I could have booked the hotel and flights separately myself, as it would have cost the same. No airport transfers were included either. Pointless!
August 21, 2025
Reply from Hays Travel - Website
Good Afternoon David,
Thank you for your review.
Upon reviewing your booking, I can confirm that the transfers were not selected by yourself at the time of booking via our website, which is why they were not included.
Regarding the issues you experienced with your flight and the lack of support, could you please provide further details by emailing online.support@hays-travel.co.uk as this will allow us to advise appropriately.
Kind regards,
Megan
Customer Services
After a small mistake
After a small mistake from myself while booking, and phoning customer services it was delta with extremely quickly. Thank you
February 26, 2026
not a good experience at 1st but the outcome was fine
made my booking online and everything was fine until the booking conformation came and on it was no transfers which came from Easy jet holidays so i mentioned this to a very nice guy called Jamie who asked for me to leave it with him so he could find out what was on offer and what was on my booking came back a few days later and informed me that transfers are included WELL DONE JAMIE JOB WELL DONE but i think Hays travel need to sort out this issue as it was included on most holidays that i looked at in Benidorm
February 24, 2026
Made booking simple and with very…
Made booking simple and with very competitive prices
February 23, 2026
On line versus store booking
I find it strange that when you book online, when you go into a store, they cant help with queries, because they cant access the information.
This was unhelpful
February 19, 2026
Really user friendly website
We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!
February 26, 2026
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