Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
381 reviews
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Really user friendly website
We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!
February 26, 2026
Easy to use the website to book your…
Easy to use the website to book your holiday 👍
February 25, 2026
Both girls a pleasure to speak too!!
The girls on both calls I had to make were amazing! So helpful ,I swapped my hotel twice and nothing was too much trouble .they were friendly ,we were laughing and joking through the whole call while also being professional .both lovely girls
February 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pleased with the booking, but an avoidable error.
Having seen a holiday in a shop window, I looked it up the next day online and was delighted to be able to book it.
On the downside my first attempt at the booking was not completed and I was instructed to either’ try again, contact us or wait to be contacted’ which was a little confusing. I chose to ‘try again’ and was successful, however, my payment for the first attempt had successfully been taken so I ended up making two, full cost payments. Staff from Hays Travel contacted me immediately and put a refund in train but this felt an avoidable error with confusing instructions.
February 21, 2026
Reply from Hays Travel - Website
Good morning Mr Lloyd,
We appreciate you bringing this to our attention. I apologise that your web booking was confusing and resulted in duplicate payments. I have noted your comments about the unclear instructions and we will review our processes to improve the booking experience.
Thank you for your feedback,
Rebekah
Don't use Ryanair
Don't use Ryanair. Hays itself excellent service from Joe at Warrington branch,and no problems previously booking here.The person I dealt with at call centre needs a medal for his professionalism and patience.
February 9, 2026
Reply from Hays Travel - Website
Good Afternoon Raymond,
Thank you for your review.
We are sorry to hear you had issues regarding the Ryanair flight system and we can understand this may have caused you frustration.
However, we are very thankful for the comments you have made for the members of staff you had encountered.
We take all feedback on board from our customers and we thank you again for taking the time to provide comments on your experience.
Kindest Regards
Megan
Customer Services
Fantastic staff!!!!
From start to finish, Hays staff was so helpful and friendly. From staying in touch about any changes that happened. To helping with any questions I had.. will definitely book with Hays again in the future
June 7, 2025
I would not recommend Hays at all
I would not recommend Hays at all!
Booked a cruise via them went to cancel my booking after 36hrs. I’ve lost my deposit, you get no cooling off period!!
When I spoke to customer service it’s in the small print of t&c… so my fault as I didn’t read it!!!
February 9, 2026
Reply from Hays Travel - Website
Good Afternoon,
We’re sorry to hear that you’re unhappy following the cancellation of your recent booking with us.
As stated in the terms and conditions accepted at the time of booking, cancellation charges apply from the point a reservation is confirmed. Therefore, there is no cooling-off period during which these fees can be waived. We understand this may be frustrating and appreciate the opportunity to explain how the charges are applied.
We truly value customer feedback, as it enables us to review and enhance our services. Thank you for taking the time to share your experience with Hays Travel.
Kind regards,
Megan
Customer Services
I have been looking for a short city break
I have been looking for a short city break away and came onto hays travel’s website and found so many great deals my jaw dropped and I knew I had to book with you guys! My booking process was so easy everything was so simple and got it done with no hassle!
February 15, 2026
Booked this holiday online at a great…
Booked this holiday online at a great price. When I visited my local Branch they were unable to find the holiday on their search sites. I went on a live chat online and again they could not find the Hotel. The representative even phoned me and had tried to search all sites without success. I am very pleased with the Holiday I booked but don't understand why your Office could not find it.
February 8, 2026
Booked online which is easy
Booked online which is easy, had a query and called customer service. They were very helpful and rectified my problem straight away.
February 14, 2026
Great travel company.Highly recommended.
February 6, 2026
I think it’s a bit steep that they keep…
I think it’s a bit steep that they keep your deposit even when you cancel 24 hour urs after booking due to excentuating circumstances
February 6, 2026
Reply from Hays Travel - Website
Good Morning Leigh,
We are sorry to learn that you are dissatisfied following the cancellation of your recent booking with us.
As outlined in the terms and conditions agreed to at the time of booking, cancellation charges apply from the moment a booking is confirmed. For this reason, there is no cooling off period during which cancellation fees can be waived. We understand that this may be disappointing, and we appreciate the opportunity to clarify how these charges are applied.
We genuinely value feedback from our customers, as it helps us review and improve our services. Thank you for taking the time to share your experience with Hays Travel.
Kindest Regards
Megan
Customer Services
Staight forward to make the booking
February 12, 2026
Easy to read info and easy to…
Easy to read info and easy to understand added extras and how it's priced.
February 11, 2026
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