I was booking a last minute holiday, which I don’t normally do, as I like to be organised, so the process of booking last minute was making me a bit worried and stressed. Until I went to see Katie! S... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katie at Wellswood torquay branch was so helpful and confirmed a lovely holiday to Mallorca for us .. will definately go back to her for our Australia trip in New Year ...
Company replied
Went into Hays travel Wellswood Torquay with wanting to change a cruise. I was armed with lots of questions and potential scenarios as was now wanting to book a cruise with our daughter’s family too.... See more
Company replied
Amanda was extremely helpful and patient with us as we didn’t really know what we wanted. Her personal knowledge of the trip we booked was instrumental in our decision making. She was happy to answer... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Ilsham Road, TQ1 2JG, Wellswood, United Kingdom
- 01803 212555
4.9
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wow, Hays Travel at Wellswood are brillient
Friendly efficient staff, quick to ascertain what we were looking for and how best to answer our needs, well laid out shop, clean environment - what more could we ask for? Nothing
January 11, 2026
Reply from Hays Travel - Wellswood
Thank you for such a lovely review, it was lovely to see you both, I'm pleased we were able to get your Tenerife holiday booked
Kind regards
Amanda
Katie was extremely helpful in finding…
Katie was extremely helpful in finding the holiday I wanted to do.
January 11, 2026
Reply from Hays Travel - Wellswood
Hi Lesley, It was a pleasure booking your holiday :) - Katie
Helpful and informative professionals…
Helpful and informative professionals offering prompt responses and competitive prices.
January 10, 2026
Reply from Hays Travel - Wellswood
Thank you for your kind comments and review, it was a pleasure to book your flights
Kind regards
Amanda
Katie was very polite
Katie was very polite, efficient and informative. Nothing was too much trouble.
January 3, 2026
Reply from Hays Travel - Wellswood
Thank you so much for your kind review. It was a pleasure booking your cruise - Katie
Very professional and answeref all our…
Very professional and answeref all our questions friendly too
December 20, 2025
Reply from Hays Travel - Wellswood
Thank you so much for your kind words and 5* review, it really does mean a lot.
Take care and have a wonderful Christmas,
Karlie
Great company to use great customer…
Great company to use great customer service and support would recommend to any cruise traveler Carly was fantastic as usual cheers and merry Christmas to you all
November 25, 2025
Reply from Hays Travel - Wellswood
Thank you for your kind review and wishes of Merry Christmas, it is always a pleasure to speak with you and book your cruises
Merry Christmas to you too
Kind regards
Karlie
As usual Amanda did a fantastic job of…
As usual Amanda did a fantastic job of finding us a great holiday.
November 27, 2025
Reply from Hays Travel - Wellswood
Thank you for your kind review, it is always a pleasure to see you and book your holidays, I look forward to hearing all about China
Kind regards
Amanda
Allways happy with hays travel
November 19, 2025
Reply from Hays Travel - Wellswood
Thank you for your kind 5* review, it is always lovely to see you and book your holidays
Kind regards
Amanda
Reply from Hays Travel - Wellswood
Thank you for your 5* review
It was a pleasure to help you book your holiday.
We look forward to seeing you in branch again soon,
Many Thanks
Karlie
Amanda was friendly professional and…
Amanda was friendly professional and informative we always use Hats travel and have never had a bad experience brilliant company with lovely staff thank you
October 24, 2025
Reply from Hays Travel - Wellswood
Thank you for your kind comments, it was a pleasure to meet you and book your break to Prague
Kind regards
Amanda
Very professional
Karlie and Amanda very professional and knowledgeable. They helped us through the minefield of cruise cabin grades. Norwegian Fjords cruise for 2026 successfully booked. Thank you Ladies
October 23, 2025
Reply from Hays Travel - Wellswood
Thank you so much for your review :) It was a pleasure to book your cruise for you and we look forward to hopefully seeing you in branch again soon.
Kind Regards
Karlie
Staff at Wellswood are awesome
Staff at Wells wood are friendly but extremely efficient and professional. We were able to check we were getting the best cruise at the most competitive price and Karlie was able to link our booking with another couple travelling with us .great advice on holiday travel money too
October 15, 2025
Reply from Hays Travel - Wellswood
Thank you so much for your 5* review and kind words.
It really was a pleasure to book your cruise and I look forward to seeing you again in branch soon.
Many Thanks
Karlie
The friendliness and efficient way…
The friendliness and efficient way Katie handled our holiday request.
Useful information and answering questions was very good
October 13, 2025
Reply from Hays Travel - Wellswood
Thank you for your kind review, it was lovely to book your trip to Italy and I hope you have a wonderful time - Katie :)
listened carefully to what I said
October 8, 2025
Reply from Hays Travel - Wellswood
Thank you for your 5* review,
Many Thanks
Karlie
Reply from Hays Travel - Wellswood
We are glad everything went smoothly,
Team Wellswood
Flight booking
Lovely team provided excellent & service & bespoke flights . Thankyou :)
September 23, 2025
Reply from Hays Travel - Wellswood
Thank you for your 5* review and comments, it was a pleasure to meet you & book your flights
Kind regards
Hays Travel Wellswood
Reply from Hays Travel - Wellswood
Thank you very much, it was lovely booking your holiday for you. We are always happy to help :)
Karlie was brilliant
Karlie was brilliant. She was patient with the person she was speaking to at the company she was booking with.
September 21, 2025
Reply from Hays Travel - Wellswood
Thank you for your 5* review - it is always a pleasure to see you in branch and book your holidays
Kind regards
Team Wellswood
Absolutely brilliant …
Absolutely brilliant got me exactly what I wanted and the staff were brilliant
September 23, 2025
Reply from Hays Travel - Wellswood
Thank you again for your 5* review
We look forward to seeing you again soon,
Kind Regards
Karlie
Reply from Hays Travel - Wellswood
Thank you for your 5* review and kind words. It was a pleasure to get your trip booked for you and we hope you have a fabulous time.
Kind regards
Karlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.