Hays Travel - Wellswood Reviews 

377
TrustScore 5 out of 5

4.9

33 Ilsham Road, TQ1 2JG Wellswood, GB


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Rated 5 out of 5 stars

I was booking a last minute holiday, which I don’t normally do, as I like to be organised, so the process of booking last minute was making me a bit worried and stressed. Until I went to see Katie! S... See more

Company replied

Rated 5 out of 5 stars

Went into Hays travel Wellswood Torquay with wanting to change a cruise. I was armed with lots of questions and potential scenarios as was now wanting to book a cruise with our daughter’s family too.... See more

Company replied

Rated 5 out of 5 stars

Katie at Wellswood torquay branch was so helpful and confirmed a lovely holiday to Mallorca for us .. will definately go back to her for our Australia trip in New Year ...

Company replied

Rated 5 out of 5 stars

Amanda was extremely helpful and patient with us as we didn’t really know what we wanted. Her personal knowledge of the trip we booked was instrumental in our decision making. She was happy to answer... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 33 Ilsham Road, TQ1 2JG, Wellswood, United Kingdom

  • 01803 212555

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

117,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding friendly service

Hays researched and identified both the location and hotel to suit our tastes, resulting in an ideal hotel in a great location.

Customer service and friendly approach were outstanding.

Thank you Hays.

October 8, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank You for your 5* review :) It was a pleasure to book your holiday for you and glad I found something that was perfect for you both.

I look forward to seeing you again soon,
Kind Regards
Karlie

Rated 5 out of 5 stars

Great service and advice

Lizzie was great at understanding our needs and providing options. Latterly she took us through the booking process and has undertaken some of the admin bits re flight details etc. first class service. Thank you.

September 13, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind words. We are delighted to hear that you had a positive experience and that you were impressed with the service you received.

Many Thanks
Lizzie

Rated 5 out of 5 stars

Becky Torquay

We have booked 4 holidays within the last 2 years with hays travel & have received fantastic severance. Karlie in the wellswood branch has helped us with 3 of them including a special cruise for my mums 80th. Karlie was so helpful listening to what we wanted & found the perfect holidays to suit needs, budget & ensure we had the best holidays. We wouldn’t book anywhere else than Hays now

July 12, 2024
Unprompted review
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Hi Becky, thank you for your lovely review.

It really has been a pleasure finding you your perfect holidays and I look forward to booking your future getaways.

Kind Regards
Karlie

Rated 5 out of 5 stars

Hayes Travel in Wellswood, Torquay

I was welcomed into the shop. Karlie took the time to listen to my holiday needs and then was able to find a holiday to suit my wishes. Karlie was very knowledgeable about the holiday destinations and took time to explain important information l need to know to make a informed decision. I booked a cruise and then a another holiday to the carribean. Since booking l have received emails, to remind me what l need to do next and offering help to prepare stuff l need to sort out before my trip. I have always found Hayes Travel very helpful and professional.

August 24, 2024
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Reply from Hays Travel - Wellswood

Thank you for your great review and lovely comments. it really was a pleasure to get your holidays booked for you :)

Many Thanks
Karlie

Rated 5 out of 5 stars

Excellent knowledge and service

Lizzie listened to exactly what we wanted and provided the quotes straight away, plus included one which she wondered if it would interest us. In fact all the ones we asked for we decided against and went for the one Lizzie provided.

September 1, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your lovely comment. I am so glad I was able to find something for you both. I hope you have a lovely time!

Lizzie :)

Rated 5 out of 5 stars

Karlie in the Wellswood branch was…

Karlie in the Wellswood branch was lovely and very helpful, giving us plenty of options

August 27, 2024
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Reply from Hays Travel - Wellswood

Thank you for your kind words, it was lovely to meet you and get your holiday to Cape Verde booked
Kind regards
Karlie

Rated 5 out of 5 stars

Amazing service

Lovely personal service from Lizzie. Couldn't fault it in any way.

August 20, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind comments, it's always a pleasure to book your holidays and look forward to hearing all about it
Kind regards
Lizzie

Rated 5 out of 5 stars

Very friendly and efficient service.

Very friendly and efficient service.
Amanda very helpful indeed

August 20, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind comments, I'm happy we were able to book your fab holiday
Kind regards
Amanda

Rated 5 out of 5 stars

Really helpful and patient staff

Really helpful and patient staff
Will use the service again

August 13, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for you lovely comments and 5* review.

It was pleasure to book your holiday for you.

Many Thanks

The Wellswood Team :)

Rated 5 out of 5 stars

amanda was very helpful and treated me…

amanda was very helpful and treated me like an old friend, she gave me all the information i requested

August 1, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind comments, it was lovely to see you and glad we got your trip to New York booked
Look forward to hearing all about it
Kind regards
Amanda

Rated 5 out of 5 stars

We booked our holiday at the Wellswood

We booked our holiday at the Wellswood, Torquay office and Amanda was most helpful and knowledgeable. The booking procedure was very smooth and all our questions were answered.

July 30, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind comments, it was lovely to meet you both and a pleasure to book your trip away
Kind regards
Amanda

Rated 5 out of 5 stars

All staff are a credit to your business…

All staff are a credit to your business and are always on hand to give good advice when making a booking.

July 23, 2024
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Reply from Hays Travel - Wellswood

It was a pleasure to book your cruise :)

Thank you for you lovely comments.

Taylor

Rated 5 out of 5 stars

Taylor was patient understanding and…

Taylor was patient understanding and thoroughly efficient. It was a pleasure to enter your travel agency in Wells wood Torquay. 👍😍

July 13, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

We're so happy to hear you had a positive experience with our travel agency! We appreciate your kind words about Taylor's service. We strive to provide our customers with the best possible experience and we're glad we were able to meet your needs.
Kind regards
Taylor

Rated 5 out of 5 stars

Nothing was too much trouble for…

Nothing was too much trouble for Karlie, who looked after us. It was an excellent service.

July 13, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

We're delighted to hear you had such a positive experience. We appreciate your kind words about the service you received.
Best wishes
Karlie

Rated 5 out of 5 stars

Lizzie was very cheerful and helpful.

Lizzie was very cheerful and helpful.

July 11, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

I'm so glad to hear that you had a positive experience when booking with me. I look forward to hearing about your holiday on your return.

Lizzie :)

Rated 5 out of 5 stars

1st class service and very patient as…

1st class service and very patient as all the work had to be re done owing to the wrong date given
by us.
Many thanks Lizz.

July 9, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your lovely comment, I'm glad we managed to get this sorted for you :) I hope you have a lovely time away

Lizzie :)

Rated 5 out of 5 stars

Very patient with me as we discussed…

Very patient with me as we discussed all our options.
Friendly and welcoming, nothing was too much trouble, even made me a cup of coffee.

June 29, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your lovely comment. I'm glad we were able to get this holiday booked for you. I can't wait to hear all about it on your return! :)

Lizzie :)

Rated 5 out of 5 stars

Exceptional Friendly and efficient…

Exceptional Friendly and efficient service

June 20, 2024
Hays Travel - Wellswood logo

Reply from Hays Travel - Wellswood

Thank you for your kind words! I'm so glad you had a positive experience, it was lovely to meet you and happy we were able to get your holiday booked
Kind regards
Amanda

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