came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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See what reviewers are saying
We had a fantastic experience has always great friendly staff . Always take the time make sure you get a perfect holiday
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
We knew we wanted a Villa holiday but not sure where. As usual Wendy was very patient and, even more so, when we had to change date !!!😳 All sorted and now I’m looking forward to my first Villa holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
644 reviews
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Reply from Hays Travel - West Bridgford
customer,
We appreciate you taking the time to share your positive experience. We are delighted to know you received great service.
Wendy@Westbridgford.
Good booking process and efficient
May 10, 2026
Reply from Hays Travel - West Bridgford
Heaps,
We are delighted to hear you found our booking process efficient. We appreciate your kind words.
Wendy@Westbridgford.
All very good
All very good. All explained and pleasant,knowledgeable staff.
One small thing, When a customer walks in, they should be acknowledged, even if the the staff are busy.
'We will be with you as soon as we can.'
would suffice.
April 19, 2026
Reply from Hays Travel - West Bridgford
Hi Timothy, Thank you for your lovely review, we also appreciate your feedback regarding acknowledging customers when the branch is busy, and we’ll certainly keep this in mind going forward. We look forward to seeing you soon Gemma@westbridgford
Excellent staff
The staff in hays west Bridgford are excellent at their job so pleasant and helpful,always got a smile for us ,
May 7, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Polson
Thank you for your kind review. We always look forward to seeing you both - Emma@West Bridgford
Fantastic service
Wendy was great, helpful and kept in regular contact and answered any questions we had
May 10, 2026
Reply from Hays Travel - West Bridgford
Morning Mrs Shepherd. Thank you for the great review. Glad we was able to help and look forward to seeing you in branch again soon.
Wendy@WestBridgford
Reply from Hays Travel - West Bridgford
Jairaj,
We appreciate you taking the time to share your experience; we are so happy to hear you found our service helpful and professional.
Emma@Westbridgford.
Very easy to book and information very…
Very easy to book and information very clear . Will check in flight for you . Excellent
May 6, 2026
Reply from Hays Travel - West Bridgford
Susan ,
We are so glad booking was easy and the information clear. We appreciate your kind words regarding our excellent service.
Wendy@hays-travel.co.uk
Prices to our satisfaction and very…
Prices to our satisfaction and very pleased with the reply so quickly and helpfull
May 5, 2026
Reply from Hays Travel - West Bridgford
James Wallace,
We appreciate you booking with us and are so happy we met your expectations with our prices and quick, helpful replies.
Wendy@Westbridgford.
Gemma was excellent
Gemma was excellent. Very knowledgeable and made booking a holiday easy and stress free
May 3, 2026
Reply from Hays Travel - West Bridgford
Morning Mr Osborne. We really appreciate the great review & glad we made it as stress free as possible for you. We look forward to seeing you in Branch again soon.
Gemma@Westbridgford.
Excellent service as always
Wendy always provides an excellent service and knowledge when helping us book our holidays
May 3, 2026
Reply from Hays Travel - West Bridgford
Morning Mr Betts. Thank you for the great review. Glad I was able to help you with another Holiday. Look forward to seeing you soon.
Wendy@Westbridgford
Emma was excellent
Emma was excellent. She made the booking of our holiday so simple. She was professional and personable.
May 1, 2026
Reply from Hays Travel - West Bridgford
Helene,
We appreciate your kind words. We're so glad we could provide such a simple, professional, and personable booking experience for your holiday.
Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Afternoon Nigel. Thank you for the great review. Glad I was able to help you with your Holiday & look forward to seeing you again son in Branch.
Wendy@Westbridgford.
Reply from Hays Travel - West Bridgford
Thank you for the review. Glad we was able to help with your booking. Look forward to seeing you soon.
Emma@Westbridgford
Very efficient
Very efficient; Wendy was very pleasant, reassuringly competent and responded with alacrity to our follow up questions; she kept us in touch throughout the process and we have been so pleased with her work that we have asked her to book one of our hols for next year!
April 22, 2026
Reply from Hays Travel - West Bridgford
Morning Richard and Sarah, Thank you for the amazing review. Glad Wendy was able to help and keep everything running smoothly for you. We look forward to helping you again soon! Gemma@westbridgford
Brilliant service
Emma has been very efficient, phoned us as promised mid April with price update. Requested everything we asked and our itinerary was spot on for our destination. Very good package, with good communication and smooth transactions.
April 19, 2026
Reply from Hays Travel - West Bridgford
Good morning, Judith. Thank you for the lovely review. I’m so pleased Emma was able to help and keep everything running smoothly for you. We look forward to helping you again soon.
Gemma@Westbridgford
Very professional
Wendy was very helpful, would definitely book with her again. Thank you Wendy
April 7, 2026
Reply from Hays Travel - West Bridgford
Morning Tracey. Thank you for the great review. Glad I was able to help you with your holiday. I look forward to seeing you in Branch soon.
Wendy@Westbridgford.
West bridgford branch staff are…
West bridgford branch staff are fantastic and friendly. Sort everything you need for your holiday. Will always book through hays.
April 5, 2026
Reply from Hays Travel - West Bridgford
Hi Andrew
Thank you so much for your kind review. I look forward to seeing you again very soon - Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Afternoon Mr Pavis,
Thank you for the great review. Glad I was able to assist you with your Holiday. Look forward to seeing you in Branch soon.
Wendy@Westbridgford.
Customer satisfaction
Customer satisfaction was excellent, Wendy showed great patience in helping us to decide between the two hotels we were juggling to stay at in Costa Adeje
March 29, 2026
Reply from Hays Travel - West Bridgford
Morning Andrew. It was great to meet you both and glad I was able to assist with your Holiday. Look forward to many more in the future. Thank you for the great review. Hope you have an amazing time.
Wendy@Westbridgford.
Hays Travel West Bridgeford Bali Booking
My Hays Travel wife (my partner called her this) is Wendy, i always go and see her for our holidays, never had any issues, she listens and suggests and has always come up with what we want, the whole experience in the shop is excellent, i dont bother looking on line any more, Wendy also does follow up calls to ensure paperwork etc has gone through
February 13, 2026
Reply from Hays Travel - West Bridgford
Afternoon Kevin. Thank you for the amazing review. Always glad to help with your enquiries and look forward to many more.
Wendy@Westbridgford.
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