came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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See what reviewers are saying
We had a fantastic experience has always great friendly staff . Always take the time make sure you get a perfect holiday
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
We knew we wanted a Villa holiday but not sure where. As usual Wendy was very patient and, even more so, when we had to change date !!!😳 All sorted and now I’m looking forward to my first Villa holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
644 reviews
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The member of staff who booked my…
The member of staff who booked my flights and organised my travel insurance was very patient and understanding.
March 15, 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Seymour
It was great to see you in store and I look forward to seeing you again very soon - Emma@WestBridgford
7 of us went into the West Bridgford…
7 of us went into the West Bridgford office to book a group holiday. Gemma was the person who dealt with along with Emma the manager. We can only say how delightful they both were its not easy dealing with a group of older "teenagers" but Gemma was just lovely nothing too much trouble. We felt she was training and feel that she will go far Well done
March 21, 2026
Reply from Hays Travel - West Bridgford
Hi Betty
Thank you so much for your review. It was great having you all in store and I look forward to seeing you all again very soon - Emma@West Bridgford
Fabulous Service
March 13, 2026
Reply from Hays Travel - West Bridgford
Hi Julia, Thank you for your kind words! We’re delighted you had a fabulous experience and look forward to helping you again soon. Gemma@westbridgford
Our staff member was pleasant and…
Our staff member was pleasant and concerntrated on what we needed
March 1, 2026
Reply from Hays Travel - West Bridgford
Hi Ms Hall
Thank you for your review. We look forward to seeing you again - Emma@WestBridgford
Emma at your West Bridgford branch is always very friendly and helpful. I know I am safe hands and she will find the best holiday for me.
Emma at your West Bridgford is always welcoming and helpful.
I can rely on her expertise to find me the right holiday
March 15, 2026
Reply from Hays Travel - West Bridgford
Hi Pamela, Thank you for your lovely review! We’re so pleased to hear how helpful and welcoming Emma has been, she’ll be delighted to read this. We look forward to helping you with your next holiday! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Mrs Thorn
It was great to see you in store and look forward to seeing you again very soon - Emma@West Bridgford
The lady called Emma was amazing she…
The lady called Emma was amazing she was beyond helpful not only very professional but made it a pleasure to book our holiday ive used hays several times and won't use any one else.
March 15, 2026
Reply from Hays Travel - West Bridgford
Hi Brian
Thank you so much for your kind review. It was great seeing you in store again and I look forward to seeing you again very soon - Emma@West Bridgford
Emma was really experienced and found…
Emma was really experienced and found the ideal hotel for us without any fuss.
We have used Hays before and will do so again.
March 14, 2026
Reply from Hays Travel - West Bridgford
Hi Mr and Mrs Conduit
It was great seeing you again and thank you for your kind review. I look forward to arranging many more special trips for you - Emma@WestBridgford
Easy process to book a suitable family…
Easy process to book a suitable family holiday. Emma helped us find the right accommodation in an area we hadn't considered before. Really looking forward to our holiday in the Algarve
March 1, 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Parsons
Thank you for your kind review. It was great meeting you both and look forward to see you all again soon - Emma@WestBridgford
Friendly knowledgeable staff
Friendly knowledgeable staff. Sorted out our holiday request and requirements easily.
Looking forward to our trip, which if it's as good as last years we booked through them. Then we are in for a treat.
February 17, 2026
Reply from Hays Travel - West Bridgford
Thank you for your lovely review! We’re so pleased our team could help find the perfect holiday for you. we hope you have another fantastic trip. Gemma@westbridgford
The booking experience was as I would…
The booking experience was as I would expect from your Company.
They completed my booking very professionally and followed up when they said they would very nice people would not book with anybody else
March 11, 2026
Reply from Hays Travel - West Bridgford
GoodMorning Stephen, Thank you so much for your kind review! We’re really pleased to hear you had a great booking experience. We truly appreciate your loyalty and look forward to helping with your next holiday. Gemma@westbridgford
Emma was a great help with information…
Emma was a great help with information and advice
March 3, 2026
Reply from Hays Travel - West Bridgford
Hi Stephen thank you so much for your lovely review! I’m really glad I could help with the information and advice. we look forward to seeing you in branch again soon - Emma@westbridgford
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! It’s always a pleasure helping you, and we really appreciate your continued support! We look forward to seeing you soon Emma@westbridgford
Reply from Hays Travel - West Bridgford
Afternoon David. Thank you for the 5 star review. Glad we was able to help you with your Holiday.
Emma@Westbridgford.
Gemma was very efficient and helpful in…
Gemma was very efficient and helpful in identifying a suitable location for me.
March 3, 2026
Reply from Hays Travel - West Bridgford
Hi Lynn
Thank you for your king review. It was great seeing you in store and look forward to seeing you again very soon - Emma@Westbridgford
Helpfulness
Friendly staff, which were very helpful and professional. I would certainly recommend Hays Travel.
February 21, 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Hardy
Thank you for your kind review. We look forward to seeing you again very soon - Emma@WestBridgford
Very efficient and very prompt service
Very efficient and very prompt service by Emma. Highly recommended
February 27, 2026
Reply from Hays Travel - West Bridgford
Hi Martin
Thank you for your kind review. Its always a pleasure and I look forward to speaking to you again very soon- Emma@WestBridgford
Staff were very well informed and were…
Staff were very well informed and were able to make suggestions to improve my choices .
February 25, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Lister
Thank you for your kind review. Its always great seeing you in store and I look forward to seeing you again very soon - Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Hi Dennis, I’m so glad I was able to help and that you had a great experience. It was a pleasure assisting you, and I really appreciate you taking the time to leave your feedback Wendy@westbridgford
wonderful and efficient service from…
wonderful and efficient service from professional staff as always.
February 24, 2026
Reply from Hays Travel - West Bridgford
Lindsay Wallace,
We appreciate your kind words! We are so glad you found our service wonderful and efficient, delivered by our professional staff.
westbridgford, Hays Travel
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