came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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See what reviewers are saying
We had a fantastic experience has always great friendly staff . Always take the time make sure you get a perfect holiday
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
We knew we wanted a Villa holiday but not sure where. As usual Wendy was very patient and, even more so, when we had to change date !!!😳 All sorted and now I’m looking forward to my first Villa holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
644 reviews
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Emma has provided us with friendly and…
Emma has provided us with friendly and very efficient service so far relating to our forthcoming holiday in Italy.
February 17, 2026
Reply from Hays Travel - West Bridgford
Hi David
Thank you for your kind review. It was a pleasure and great to meet your family I look forward to seeing you again very soon - Emma@Westbridgford
Wendy was extremely patient and…
Wendy was extremely patient and understood our needs. Nothing was too much trouble for her. She help us find our final destination .
February 14, 2026
Reply from Hays Travel - West Bridgford
Morning Mrs Halford. Thank you for the great review. Great to see you both in Branch. Glad I was able to assist you with your Holiday & look forward to many more.
Wendy@Westbridgford
Very helpful agent…
Very helpful agent with lots of good tips who found us the holiday we were looking for within minutes.
February 22, 2026
Reply from Hays Travel - West Bridgford
Morning Jeremy, we appreciate your feedback and thank you for the fab review.
Emma@Westbridgford
Wendy was very pleasant and helpful
February 17, 2026
Reply from Hays Travel - West Bridgford
Hi John, Thankyou for your review I’m really pleased I could help and that you found the service pleasant and helpful. It was a pleasure assisting you with your plans. Wendy@westbridgford
Brilliant Team providing excellent service
What a great team at Hays Travel in West Bridgford
Whenever we call in to make a booking the attentive service we recieve is outstanding.
Nothing is ever too much trouble for them .
Wendy , Emma and Gemma are absolute stars and a credit to the company.
We won't be going to any other travel agents in the future as no service has been as amazing as theirs.
Brilliant thanks so much
January 20, 2026
Reply from Hays Travel - West Bridgford
Morning Rona. Thank you for the amazing review. Always great to see you both in branch, & glad that we can help you with all your needs. We'll see you soon.
Wendy, Emaa & Gemma&Westbridgford
Do it! You won’t regret booking with Hays.
Steve and Emma were so helpful. They gave us great advice and we have booked our holiday with them.
February 14, 2026
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We’re so pleased Steve and Emma were able to help you book your holiday. We look forward to seeing you again soon Gemma@West Bridgford
Excellent service and help from the…
Excellent service and help from the ladies at your west Bridgeford office👍👍👍
February 12, 2026
Reply from Hays Travel - West Bridgford
Afternoon Mr Gauge, Thank you for the Fab review. Glad we was able to help with your forthcoming holiday.
Wendy@Westbridgford
Cruise booking .
Very knowledgeable and friendly staff who provided excellent customer service. Genuinely interested in finding me a great holiday.Very happy to have booked another cruise with them .
February 8, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Pole
Thank you for your kind review. Its always a pleasure and look forward to booking many more holidays for you - Emma@Westbridgford
Excellent service
A very positive welcome and excellent service. Helpful and efficient in finding flight times and hotel prices. Information e-mailed to me for further consideration.
January 31, 2026
Reply from Hays Travel - West Bridgford
Hi Miss Clifford
Thank you for your kind email. It was great to see you in store again and look forward to seeing you again very soon - Emma@Westbridgford
Polite
Polite, professional staff who knew what they were talking about and were able to come up with a suitable holiday package.
February 7, 2026
Reply from Hays Travel - West Bridgford
Hi Pauline
Thank you for your review we look forward to seeing you all again very soon - Emma@Westbridgford
Talking through things either Wendy who…
Talking through things either Wendy who was very friendly and knowledgeable.
February 5, 2026
Reply from Hays Travel - West Bridgford
Hi Linda, Thank you so much for your lovely review and for taking the time to share your experience. We really appreciate your kind words and hope to help you again in the future. Gemma@westbridgford
Lovely personal service delivered by…
Lovely personal service delivered by Wendy & found us a great price as wel
January 27, 2026
Reply from Hays Travel - West Bridgford
Miss M Madden,
We appreciate you taking the time to leave us such a wonderful review. We are so glad that you were happy with the personal service and price.
Hays Travel
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review, It really means a lot to Emma and the whole team. We truly appreciate the recommendation! Gemma@westbridgford
Very helpful staff who took as much…
Very helpful staff who took as much time as we needed to find the right holidays
January 31, 2026
Reply from Hays Travel - West Bridgford
Good Afternoon, We’re delighted to hear you found our team helpful and enjoyed the service. We look forward to helping you again. Gemma@westbridgford
Booked our holiday with hays again and…
Booked our holiday with hays again and as usual wendy was brilliant but all staff at west bridgford are helpful
January 27, 2026
Reply from Hays Travel - West Bridgford
Morning Teresa. Great to see you both in Branch. Thank you for the great review. Glad I was able to assist you with another fantastic trip. Look forward to seeing you both again soon.
Wendy@westbridgford
Emma was so helpful & professional
Emma was so helpful & professional, able to answer all our queries. Very efficient when a room was removed online, she phoned &was able to compromise to meet our needs.
January 28, 2026
Reply from Hays Travel - West Bridgford
Hi Ann
Thank you so much for your kind review. It was great to see you all in store and I look forward to seeing you again very soon - Emma@Westbridgford
Malta holiday booking
As always, Wendy at Hays West Bridgford was friendly, super helpful and professional when booking our holiday.
January 25, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Talbot
Its was great seeing you in store and look forward to seeing you again soon - Wendy@Westbridgford
As always we had excellent service,
As always we had excellent service,
Wendy and Emma are always great people to deal with.
January 28, 2026
Reply from Hays Travel - West Bridgford
Hi James, We’re really pleased to hear you received excellent service once again. Wendy and Emma will be delighted to know how much you enjoy dealing with them. Gemma@westbridgford
Good service
Friendly helpful staff(wendy) listens to your requests & helps to find best deals
January 26, 2026
Reply from Hays Travel - West Bridgford
Afternoon Elizabeth. Thank you for the great review. It was great to see you both in branch and glad I was able to get you the best deal. Look forward to seeing you both again soon.
Wendy@Westbridgford.
Holiday Booking - January 2026
Booking through Hays was very straightforward and efficient. It did help that we had researched our holiday location beforehand but wrapping up all the details like booking seats and special assistance for my wife, plus meals on board was made easy for us. Staff at Hays have always proved most helpful with any queries and we'd certainly recommend them as a Travel Agent.
January 18, 2026
Reply from Hays Travel - West Bridgford
Goodmorning Taylor. Thank you so much for your lovely review and recommendation. We’re really pleased to hear your booking experience was straightforward and that our team could help with the finer details. We hope you have a fantastic holiday and look forward to assisting you again in the future. Gemma@Westbridford
Hays Travel
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