came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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See what reviewers are saying
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
645 reviews
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Holiday Booking - January 2026
Booking through Hays was very straightforward and efficient. It did help that we had researched our holiday location beforehand but wrapping up all the details like booking seats and special assistance for my wife, plus meals on board was made easy for us. Staff at Hays have always proved most helpful with any queries and we'd certainly recommend them as a Travel Agent.
January 18, 2026
Reply from Hays Travel - West Bridgford
Goodmorning Taylor. Thank you so much for your lovely review and recommendation. We’re really pleased to hear your booking experience was straightforward and that our team could help with the finer details. We hope you have a fantastic holiday and look forward to assisting you again in the future. Gemma@Westbridford
Hays Travel
Reply from Hays Travel - West Bridgford
Goodmorning Marie, Thank you for your kind feedback. We’re delighted to hear you found our team friendly, helpful and efficient, and we hope to assist you again in the future. gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Mrs Compton
Thank you for your email it was great seeing you in store and look forward to seeing you again -Emma@Westbridgford
Jemma spent quite a bit of time viewing different dates to find a reasonably priced flight to Australia. She persevered and even endeavoured to find a flight the client had seen. Pleasant manner.
Jemma spent quite a bit of time looking for a reasonably priced flight to Australia
January 20, 2026
Reply from Hays Travel - West Bridgford
Goodmorning Danuta, Thank you so much for your lovely review. It was lovely to meet you I appreciate the positive feedback and hope to see you again in branch soon! Gemma@westbridgford
As always Wendy was a great help!
As always Wendy was a great help in finding us a holiday that suits are needs, she was extremely patient with us showing us a wide variety of options. We honestly wouldn't go anywhere else to book our holidays
January 20, 2026
Reply from Hays Travel - West Bridgford
Afternoon Debra.
Thankyou for the fab review. Always good to see you both in Branch. Glad I was able to help you with your booking. Wendy@Westbridgford.
The agent was very patient with us and gave us good advi
The agent was very patient with us and gave us good advice
January 11, 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Scothern, We are so happy that our service helpful! Thank you for your review it means alot to emma and the team Gemma@westbridgford
Hays Travel
Very helpful service
Very helpful service, choices explained, very pleased with the experience and a lot of stress abd worry removed.
January 10, 2026
Reply from Hays Travel - West Bridgford
Keith Wenborn,
We are so pleased to hear that our service was helpful and made things easier for you. Thank you for sharing your positive experience with us!
Emma@WestBridgford
Hays Travel
Wendy was really good
Wendy was very knowledgeable and tried lots of options as we were 3 travellers
January 18, 2026
Reply from Hays Travel - West Bridgford
West Bridgford resident,
We're happy to hear that the options offered met your needs. Thank you for your positive feedback regarding the service you received.
Wendy@Westbridgford
Hays Travel
Very friendly and knowledgeable young…
Very friendly and knowledgeable young lady helped myself and my wife decide on our trip
January 17, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Johnson
Thank you for you email. It was great to see you in store and look forward to seeing you again very soon - Gemma@Westbridgford
Emma was very friendly and made us feel…
Emma was very friendly and made us feel welcome. She explained everything brilliantly and helped us choose our perfect holiday without pressuring us. Would definitely use Hayes Travel again.
January 17, 2026
Reply from Hays Travel - West Bridgford
We're happy to hear that you felt welcome and that our explanation helped you choose your perfect holiday. We appreciate your kind words and look forward to assisting you again! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Donald
Thank your email. I look forward to seeing you again soon - Emma@Westbridgford
As usual brilliant service from our…
As usual brilliant service from our local branch at west bridgford .Emma was excellant anfd sorted everything for us
January 15, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Nevin
Thank you for your email. It was great arranging your trip for you and I look forward to speaking to you again very soon Emma@Westbridgford
Gemma was so helpful and patient to…
Gemma was so helpful and patient to find the right flight for us.
January 13, 2026
Reply from Hays Travel - West Bridgford
Hi Mrs Blanchard
It was really nice seeing you in store and look forward to seeing you again Emma@Westbridgford
Good listening skills and appropriate holiday suggestions
Emma listened carefully to the type of holiday we were interested in booking and was immediately able to make appropriate suggestions. When there was a problem as regards booking the hotel half board, she resolved this issue to our satisfaction.
January 6, 2026
Reply from Hays Travel - West Bridgford
We appreciate you taking the time to share your experience. We're happy to hear that we could assist you in finding the perfect holiday! We all hope you see you soon Gemma@westbridgford
Reply from Hays Travel - West Bridgford
We appreciate you taking the time to share your feedback, and we are so glad to hear you received efficient service.
Emma@Westbridgford.
ring you back when they say
January 10, 2026
Reply from Hays Travel - West Bridgford
Hi Mr Davis
Thank you for your email and we are always here to help you we look forward to speaking to you again soon - Emma@WestBridgford
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review, it means alot to wendy and the team, we're all so pleased to know you find our service helpful. We hope to see you again soon - Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Mr and Mrs Arnold
It was great meeting you in store and a pleasure sorting your trip for you it will be great and you will have a fantastic time. I look forward to seeing you again very soon - Emma@Westbridgford
As usual
As usual the staff were exceptional and my holiday enquiries dealt with in a very professional manner. Thank you to Amy - Wendy and Emma
January 7, 2026
Reply from Hays Travel - West Bridgford
Hello Mr Groves, thank you for your lovely review it really means a lot. - Amy
Very friendly and helpful staff
Very friendly and helpful staff, who listened to our requests and provided multiple options
December 31, 2025
Reply from Hays Travel - West Bridgford
We appreciate your kind words! We are so glad that our team provided you with helpful options and listened to your requests. Gemma@WestBridgford.
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