Hays Travel - West Kirby Reviews 

407
TrustScore 5 out of 5

4.9

12 The Crescent, CH48 4HN West Kirby, GB


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Rated 5 out of 5 stars

Went looking for a break away for 5days Karyn the manager at West Kirby was very helpful as normal ,she found us a little holiday Thank you for your help as always.

Company replied

Rated 5 out of 5 stars

As always the staff at West Kirby Hays are first rate. Judie was friendly, polite and patient with our booking of another holiday. Especially when I made several mistakes with personal details!!!

Company replied

Rated 5 out of 5 stars

From my initial enquiry until booking the holiday, I have received excellent care and attention from Karyn at West Kirby. There was a lot of too-ing and froo-ing due to me having to get accommodati... See more

Company replied

Rated 5 out of 5 stars

We booked a week's break through Hays travel, it was quite tricky due to being near the date we wanted to travel and having specific requirements. Karyn from Hays travel couldn't have been more patien... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 12 The Crescent, CH48 4HN, West Kirby, United Kingdom

  • 0151 4380060

4.9

Excellent

TrustScore 5 out of 5

407 reviews

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4.9

All reviews

(407)

119,479 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and care to attention

From my initial enquiry until booking the holiday, I have received excellent care and attention from Karyn at West Kirby.

There was a lot of too-ing and froo-ing due to me having to get accommodation for my cat, Karyn was patient and understanding.

August 9, 2026
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Reply from Hays Travel - West Kirby

Thank you so much for your lovely review it was my pleasure helping you with you find your next holiday

Rated 5 out of 5 stars

Went looking for a break away for 5days …

Went looking for a break away for 5days Karyn the manager at West Kirby was very helpful as normal ,she found us a little holiday Thank you for your help as always.

August 9, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you mr Sturgess for your kind review it was my pleasure as always

Rated 5 out of 5 stars

Excellent staff…

As always the staff at West Kirby Hays are first rate. Judie was friendly, polite and patient with our booking of another holiday. Especially when I made several mistakes with personal details!!!

August 6, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you for your kind words.

Rated 5 out of 5 stars

Exceptional

Exceptional, professional and so helpful

July 24, 2026
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Reply from Hays Travel - West Kirby

Thank you it was a pleasure booking your holiday

Rated 5 out of 5 stars

Karyn as usual provided excellent…

Karyn as usual provided excellent service which made the holiday booking easy

July 18, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you for your very kind review it was my pleasure in helping you find the perfect holiday

Rated 5 out of 5 stars

TUI river cruise

Judie Stredder, worked tirelessly to find the right fit for our large party of 7 people, she is a credit to Hays travel, you are lucky to have her working for you

July 21, 2026
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Reply from Hays Travel - West Kirby

Thankyou so much for your lovely feedback, it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful in every way sorted out our needs good commication and straight forward

July 21, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thankyou so much for your lovely feedback always a pleasure :) Judie

Rated 5 out of 5 stars

I always book my holidays with Hays…

I always book my holidays with Hays Travel. They listen to what I like and have arranged many wonderful holidays for me. I get plenty of advice and information if I ask for it. Karyn has just helped us book a short break to Italy and rearrange a cruise.

July 16, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you for your very kind Trustpilot review .Its always a pleasure helping you with your holidays

Rated 5 out of 5 stars

Understanding of holiday requiements

Understanding of holiday requiements. Hays(West Kirby) were fantastic in finding the best holiday that suited my friend and I.
They were attentive and empathetic to my disabled friend.

July 8, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you for the kind comments, it was are pleasure helping you with your forth coming holiday

Rated 5 out of 5 stars

What a great shop

What a great shop, fantastic service. So efficient will definitely go back.

June 23, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you so much for you lovely comments it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Really pleased with the service from Hays Travel

We booked a week's break through Hays travel, it was quite tricky due to being near the date we wanted to travel and having specific requirements. Karyn from Hays travel couldn't have been more patient, helpful and accommodating explaining why our first choice of destination may not have been the best option for us. This was the first time in many years we used a travel agent but we will definitely do so again, it made the whole process so much easier and hassle free and we got a discount!

June 30, 2026
Hays Travel - West Kirby logo

Reply from Hays Travel - West Kirby

Thank you ! much appreciated.

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