Found booking a flight to Australia myself stressful. We use Hays travel several times a year asked for their help. Thalia was so helpful nothing too much trouble answered all my questions and t... See more
Company replied
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Hays Travel Westhoughton 😀Went into Hays travel in westhoughton looking for a late September holiday with nothing definite in mind except Italy/Sicily. Laura was very patient with us(spent a good... See more
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The customer care at hays travel Westhoughton is above and beyond I have ever experienced whilst arranging a holiday. Everyone genuinely cares about the customer . If I could give more than five stars... See more
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Wanted a last minute holiday Lynn helped me get the hotel&flights at a cheaper price than I originally found on the jet 2 app. I always go to hays to book holidays lovely staff always willing to help.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
64 Market Street, BL5 3AZ, Westhoughton, United Kingdom
- 01942 813175
4.9
Excellent
974 reviews
Asks customers to review
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As always
As always, professional knowledgeable staff who always provide a great service. Wouldn't go anywhere else.
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great team great service and follow up…
Great team great service and follow up with boarding passes and currency exchange 👍
July 28, 2026
Reply from Hays Travel - Westhoughton
Thank you for your fantastic review! We're so pleased to hear that you found our team and service to be excellent, especially with the boarding passes and currency exchange.
Staff friendly, helpful, knowledgeable and honest.
Staff friendly, helpful and honest. Always book through Hays Travel, totally trust them and they alwayse go the extra mile to get me the best deal.
August 15, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful feedback! We are so pleased to hear that our team is friendly, helpful, and honest. We truly appreciate your trust and are delighted to always go the extra mile for you.
The staff are so helpful and friendly…
The staff are so helpful and friendly , couldn’t do enough for you ,
August 15, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and friendly, and that nothing was too much trouble.
Long haul to Austrzlia flight booked
Found booking a flight to Australia myself stressful.
We use Hays travel several times a year asked for their help.
Thalia was so helpful nothing too much trouble answered all my questions and took her time. Booked my seats as well.
Would Highly recommend Hayes Travel at Westhoughton. You can ring for queries any time and they get back to you. Very personal service.
August 14, 2026
Reply from Hays Travel - Westhoughton
We are so pleased to hear that our colleague was able to make booking your flight to Australia a stress-free experience. We appreciate your kind words and look forward to assisting you
Reply from Hays Travel - Westhoughton
Thank you for your kind feedback
Great customer service
Great customer service, friendly & helpful staff.
Brilliant holiday booked for a fab price
Very happy
August 6, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and helpful, and that you are happy with the holiday you booked.
Excellent service as always
Excellent service as always. Helpful staff and nothing too much trouble to ensure we got the holiday we wanted and at the right price.
August 4, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and that we could ensure you got the perfect holiday at the right price. We appreciate your kind words!
Reply from Hays Travel - Westhoughton
We are so pleased to hear that our colleague was helpful and pleasant during your experience. We truly appreciate your kind words.
Wanted a last minute holiday Lynn…
Wanted a last minute holiday Lynn helped me get the hotel&flights at a cheaper price than I originally found on the jet 2 app. I always go to hays to book holidays lovely staff always willing to help.
July 26, 2026
Reply from Hays Travel - Westhoughton
Thank you for your fantastic review! We are so pleased to hear that you had a positive experience and that we could help you find a great deal on your last-minute holiday. We appreciate your loyalty!
Pleasant friendly staff always eager to…
Pleasant friendly staff always eager to help making it an enjoyable experience booking a trip.
August 2, 2026
Reply from Hays Travel - Westhoughton
We're so happy to hear our staff made your trip booking enjoyable. We appreciate your kind words!
Absolutely faultless customer service…
Absolutely faultless customer service will 100% use again
July 31, 2026
Reply from Hays Travel - Westhoughton
We are so pleased to hear you had such a positive experience with our customer service. We look forward to assisting you again in the future!
Reply from Hays Travel - Westhoughton
Thank you for your wonderful review! We are so pleased to hear that you found our staff helpful and knowledgeable. We appreciate your kind feedback.
Kind Regards
Amazing service as always !
July 27, 2026
Reply from Hays Travel - Westhoughton
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such amazing service from us. We truly appreciate your continued support.
Kind Regards
Fantastic service
Fantastic service, I am travelling with a disabled friend and Leonie made sure everything was put in place regarding airport assistance and assistance throughout our stay. We are happy with the price we paid and Leonie was very polite and Fantastic to converse with. Overall Fantastic service and excellent experience we will be using hays travel again. Thank you very much 😁👍
July 26, 2026
Reply from Hays Travel - Westhoughton
Thank you so much for your wonderful review! We are so pleased to hear that you had such a fantastic experience and that everything was taken care of for your trip. We truly appreciate your kind words and look forward to assisting you with your future travels.
Excellent customer service from Lynne…
Excellent customer service from Lynne at the Westhoughton branch. Nothing was too much trouble. 10/10
July 25, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service. We appreciate you taking the time to share your positive experience.
Reply from Hays Travel - Westhoughton
Thank you for your kind words! We are so pleased to hear that you found our team to be friendly and helpful. We appreciate your feedback.
Westhoughton Hays Travel
As usual, very helpful and very friendly staff.
Go out of their way to get you the holiday you want.
July 23, 2026
Reply from Hays Travel - Westhoughton
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were very helpful and friendly, and went out of their way to find you the perfect holiday.
Excellent service
Excellent service. Lovely friendly staff. Extremely helpful.
We will always choose Hays travel to book our holidays.
July 23, 2026
Reply from Hays Travel - Westhoughton
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and highly recommend us for your travel needs. We appreciate your loyalty.
The customer care at hays travel…
The customer care at hays travel Westhoughton is above and beyond I have ever experienced whilst arranging a holiday. Everyone genuinely cares about the customer . If I could give more than five stars I would , thank you for making the booking go so smoothly, I can’t tell you how much I appreciate everything you have done
July 23, 2026
Reply from Hays Travel - Westhoughton
it's wonderful to hear that our team went above and beyond for you! We're so pleased we could make your booking go smoothly and that you appreciate everything we did. Thank you for your kind words!
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