We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more
Location
Switch locationUpper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lewis at Hayes Weston Favell Npton was very professional, fun, friendly and very helpful. He was able to help us decide , gave impartial advice and completed our holiday deal without any problems.... See more
Company replied
Gave a brief outline of where we had looked at going after my daughters Vegas wedding. Iona put all my bucket list trips together & we now have an amazing trip to look forward to. Iona was fantastic... See more
Company replied
Michelle at Weston Favell Northampton,from first phone call to emails,questions and booking ,first class service ,so helpful and friendly great experience .Our first time of using Hays but will defini... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom
- 01604808894
4.9
Excellent
916 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a positive experience
We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make the decision right for you. If you are booking a holiday and like the travel agent experience or just need to talk through some options with an expert, I would highly recommend a visit to this store and would highly recommend chatting with Michelle
August 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always Caroline was very helpful and…
As always Caroline was very helpful and gave a good recommendation for our holiday. Staff are always very friendly and welcoming.
August 21, 2026
Reply from Hays Travel - Weston Favell
Thank-you for your lovely words , Always a pleasure to see you .
Lewis at Hayes Weston Favell Npton was…
Lewis at Hayes Weston Favell Npton was very professional, fun, friendly and very helpful.
He was able to help us decide , gave impartial advice and completed our holiday deal without any problems.
Thankyou , much appreciated.
August 20, 2026
Reply from Hays Travel - Weston Favell
Thank you very much for the kind words! We hope to see you in store again. ☺️
Michelle ia always helpful
Michelle ia always helpful, professional &knowledgeable. Always helps with any issues or fears we may have.
Very efficient
August 20, 2026
Reply from Hays Travel - Weston Favell
Thanks so much as always Hazel, always my pleasure to help - see you soon! Michelle :) Xx
Caroline Jones at Weston Favell was…
Caroline Jones at Weston Favell was excellent very knowledgeable and efficient it made our booking experience stress free! We will be back!
August 20, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review. It was lovely to meet you both and help arrange your holiday. Caroline :)
Reply from Hays Travel - Weston Favell
Hi Gary,
We're glad we could assist with your holiday booking. We hope you have a wonderful trip.
Kind Regards
Hays Travel Weston Favell
The staff at the Weston Favell shop…
The staff at the Weston Favell shop were extremely helpful, friendly and professional. The holiday that I booked was really good flight times, local airport and parking, very pleased thankyou.
August 15, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review of you experience, your feedback is greatly appreciated. Caroline :)
I usually book holidays online but…
I usually book holidays online but Caroline was amazing, so helpful and searched until we got the absolute best price, the whole team were amazing, I’ll definitely use again for all our holidays!!
August 15, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind review Kelly, Caroline is so pleased that we got you something sorted! Hope to book more for you in future :)
Reply from Hays Travel - Weston Favell
Thanks so much, always a pleasure to see you and book your holidays Mr Thompson! :) Thanks, Michelle
He helped usI have difficulty doing things online…
I have difficulty doing things online because of my site, but it was much quicker and easier to visit the local Hayes Travel
Really excellent service with it full explanation of every stage going the younger man who served us
August 5, 2026
Reply from Hays Travel - Weston Favell
Thank you very much for your feedback, I'm really pleased that Louis made the process very easy for you. Caroline :)
The lady was very friendly and very…
The lady was very friendly and very helpful and knowledgeable. She helped us to find the perfect hotel for our budget. Really recommend Hays Travel at Weston Favell.
August 9, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review, it was my pleasure helping and thank you for booking :) Caroline
Reply from Hays Travel - Weston Favell
Thank you very much for the kind words Jacqueline! They are always very much appreciated. ☺️
Caroline as ever is brilliant I always…
Caroline as ever is brilliant I always book my holidays with her as she is so good, I would never use any one else, so she better keep working for you or I will never go away again
August 8, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely review :) It's always my pleasure helping find your holidays and i'm sure they'll be many more to come! Caroline
Patient and friendly staff
Patient and friendly staff. Have booked with Hays Travel Weston Favell several times and they always go above and beyond. A big shout out to Michelle who has looked after me. Thank you!
August 6, 2026
Reply from Hays Travel - Weston Favell
Thank you for leaving a lovely review of your experience in store, we really appreciate it 😊 Caroline and the team
Kind and helpful staff
August 6, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind feedback - Vicki will be so pleased to read this. Thanks, Michelle :)
Michelle went above and beyond.
Michelle went above and beyond to make sure that our requests for our holiday were met, making the booking process very easy! Thank you.
August 5, 2026
Reply from Hays Travel - Weston Favell
Thank you so much, this is so lovely to read. It was my pleasure to help with planning such a memorable trip for you :) Kindest regards, Michelle
Again Michelle gave first class…
Again Michelle gave first class service and got excatly what we required a first class rep in all areas of her work a true credit to Hays travel
August 4, 2026
Reply from Hays Travel - Weston Favell
Thanks so much for your kind feedback as always - Always lovely to chat with you :)
A welcoming place
A welcoming place.
Good knowledge of what we wanted. Listened and we found our holiday. Booked the same day.
Thank you.
August 4, 2026
Reply from Hays Travel - Weston Favell
Janet,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you found our service welcoming and that we were able to understand your needs and help you find the perfect holiday so quickly. We hope you have an amazing trip!
Kind Regards
Hays Travel Weston Favell
I felt valued as a returning customer.
I felt valued as a returning customer.
Caroline who looked after me was efficient, friendly and extremely helpful.
August 4, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind feedback - Caroline will be very happy to read this and I am so glad that you were happy with the service provided in store - We hope to see you again soon :)
A Breeze
Brilliant from start to finish, Iona was very helpful, answered all our queries while booking was easy. Staff very cheerful. Very happy and satisfied customers.
August 4, 2026
Reply from Hays Travel - Weston Favell
Thanks so much for your review, Iona is thrilled to read this. We hope to see you again soon :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.