Hays Travel - Weston Favell Reviews 

Friendly, knowledgeable and helpful staff.
Dealt with all our queries and requests efficiently.Made some very helpful suggestions which we will look into.
Caroline made our booking experience very enjoyable.

Hays staff are very friendly and efficient. Nothing is too much trouble and will try to get everything you requested sorted for you.

Caroline was cheerful and smiled as soon as I approached, answered my questions with honesty and then proceeded to do as I asked. Lovely lady and atmosphere in shop was friendly, they all seemed to get on with each other, a good working place.

This is the 2nd time I’ve used Caroline at Hays. Her knowledge of resorts is fantastic and she knows just what would suit our family. She has sorted everything out for holiday insurance, parking, check in, printed boarding passes, recommended the best seats on the plane. ⭐️⭐️⭐️⭐️⭐️ just amazing service thank you

Caroline never fails to pull it out of the bag. Nothing is ever too much trouble. She is a pleasure to deal with.

Face to face contact instead of a telephone. Its so nice nowadays.
A friendly face. & nice personality , to be made comfortable & nothing seemed to be too much trouble. Even got help with my assistance booking.
Very happy indeed.

I went into hays Weston Favell on a whim after being let down by easy jet, I spoke to Caroline who was the most lovely lady and so helpful! I told her it was my first solo holiday and she done everything she could to make sure it would be as easy as possible for me to navigate. She recommended tje best airport, best price, how to navigate the airport, what happens next. All staff in there were so friendly and willing to help, I didn't feel rushed in making decisions and they really took time to understand my needs and worries. I can't thank anyone in there enough!

Very helpful staff and went out of their way to ensure we got what we wanted and explained everything very well. Could not have done more!!

Very helpful professional and didn’t rush us, gave us a lot of attention to details. Nice relaxing atmosphere. Will definitely be back when we want another holiday

This was my first proper booking through Hays. Vicki picked up the phone straight way and was proactive in sorting out all of our requirements quickly and efficiently.

You representative was very helpful and so nice e to speak to a human which makes the experience of booking a holiday a pleasure than a stress

When ever I go into the store I am always greeted with a smile and asked how they can help me. The staff in this store go above and beyond to help you with your booking.Thanks to everyone in the branch at Weston Favell.

We went to make enquiries about a cruise this summer and found Caroline very helpful. She took time to look at different options and listened to our requests, we didn't feel pressured to book any.

Iona was just fabulous she was so knowledgeable and just made it so easy and took the stress away and thought of everything to make our trip enjoyable and as stress free as possibl, as my husband has mobility issues she answered all our questions and was so enthusiastic and joined in in our excitement at finding a holiday that ticked all the boxes thank you

Went to book a late deal,staff were so helpful to find me a great hotel which i would never have looked at going to,will definately be going back again next year

So so helpful and so nice would not hesitate to use Hayes again

Sorted out an accessible holiday after some disappointing holidays with another company. Staff really friendly and understandable of our needs!

The lady who booked my cruse was helpful, pleasant and efficent.

Went in to get some ideas and inspiration and walked out having booked 2 holidays (one for this year and one for 2028.

No hard sell, Maxine was very patient and phoned different company’s to get us the best price/package.

Definitely much easier than spending hours scrolling through lots of different websites.