Hays Travel - Weston Favell Reviews 

936
TrustScore 5 out of 5

4.9

Upper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB


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Rated 5 out of 5 stars

I have found Hays Northampton to be staffed by polite and friendly people. They know their business and are always helpful.I have dealt with three of their staff Maxine Michelle and another whose na... See more

Company replied

Rated 5 out of 5 stars

Very helpful young man. Helping us to decide where to go outside Europe. Very friendly and welcoming. Would definitely go back , for our next holiday. All the staff were lovely.

Company replied

Rated 5 out of 5 stars

We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more

Company replied

Rated 5 out of 5 stars

Gave a brief outline of where we had looked at going after my daughters Vegas wedding. Iona put all my bucket list trips together & we now have an amazing trip to look forward to. Iona was fantastic... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom

  • 01604808894

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Right from the start of our enquiry to…

Right from the start of our enquiry to booking an amazing 2027 holiday to America and a Bahamas cruise Michelle was amazing friendly curtious and a joyful lady to help us on our way thank you much. so looking forward to our adventure
Kind regards Julie Barnett 😀

June 24, 2026
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Reply from Hays Travel - Weston Favell

Thank you for the lovely review :)

Rated 5 out of 5 stars

Service

Service, with full information of options available. Excellent 👍👍👍 will be back.
Caroline the manager was very helpful. Went in for details and came out fully booked with flight and holiday for 5 to eurodisney .

June 17, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for your lovely review, Caroline will be so pleased to read this :)

Rated 5 out of 5 stars

Vicki was absolutely amazing

Vicki was absolutely amazing! Such great help and even price matched for me! Thankyou.

June 8, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for your kind review :) Vicki will be so pleased to read this - Michelle

Rated 5 out of 5 stars

Maxine was very helpful and made some…

Maxine was very helpful and made some very useful recommendations
She was also patient and we didn't feel rushed.

June 6, 2026
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Reply from Hays Travel - Weston Favell

Thankyou for your kind words, I hope you have a lovely holiday , Maxine

Rated 5 out of 5 stars

It was easy from the start to the…

It was easy from the start to the finish. I just told Vicki what I wanted where I wanted to go and the price range that I was looking at and she found me the perfect holiday. I’m very impressed.

June 6, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for your lovely review, I know Vicki will be so pleased to read this - Michelle :)

Rated 5 out of 5 stars

Really helpful and very friendly we…

Really helpful and very friendly we felt very comfortable with her 😊 ❤️

June 5, 2026
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Reply from Hays Travel - Weston Favell

Hello Mario! We are very happy to hear that you've had such a great experience while in our branch. We will pass this onto Michelle who we're sure will be more than delighted about this feedback!

Rated 5 out of 5 stars

The young lady was very good at her…

The young lady was very good at her job. Very helpful and very knowledgeable and no rush took care to make sure we were happy 😀

June 4, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your kind words , Have a fantastic holiday :)

Rated 5 out of 5 stars

Everything explained

Everything explained, all our requests dealt with and holiday booked speedily & efficiently

May 24, 2026
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Reply from Hays Travel - Weston Favell

Thank you for the review, so glad we could help!

Rated 5 out of 5 stars

Iona was very helpful and told us all…

Iona was very helpful and told us all about our holiday and because of the early date booked arranged everything that we needed. She was very knowledgeable and friendly and helped make the experience an enjoyable one

May 30, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your lovely review!

Rated 5 out of 5 stars

I really enjoyed booking my holidays…

I really enjoyed booking my holidays with hays travel. Very helpful and give good advice when I need to know stuff about my trip. Keep up the good work and the luck of the irish 🇮🇪🇮🇪🇮🇪

May 29, 2026
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Reply from Hays Travel - Weston Favell

Thanks Justin, we love booking your holidays to Ireland! - Vicki

Rated 5 out of 5 stars

Solo travelling

Since losing my husband I wanted to take on an epic adventure. Hayes at Weston Favell , Northampton were so helpful and guided me through the process without any obligation and made it feel like a pleasant experience. Would definitely recommend them and look forward to my solo travel in the next year.

May 23, 2026
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Reply from Hays Travel - Weston Favell

Aw Diane, what a lovely review, thank you. I am glad that we found you an amazing holiday to look forward to. If you need anything else, please do let us know :)

Rated 5 out of 5 stars

Was informative with what was available…

Was informative with what was available for us at short notice, completed everything smoothly

May 29, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your kind feedback, I am so glad that we could help get your plans sorted and in place. We look forward to booking more holidays for you in future! :)

Rated 5 out of 5 stars

We had a great time booking our next…

We had a great time booking our next holiday with Iona yesterday. She was very friendly and and made us both comfortable.

May 25, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for your review - We look forward to seeing you again soon and booking your furture holidays! :)

Rated 5 out of 5 stars

Knowledgeable staff.

Knowledgeable staff.
Friendly staff.
Excellent experience.

May 12, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much Karen - Always a pleasure seeing you! :)

Rated 5 out of 5 stars

We went in never been out of this…

We went in never been out of this country to book are first family holiday. We was looked after really well Caroline was amazing she listened to what we wanted and went though everything with us which was so helpful.
I would definitely be going to book are holidays there from now on great service.

May 17, 2026
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Reply from Hays Travel - Weston Favell

Aw I'm so glad to read this! Have a lovely first family holiday :)

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