I have found Hays Northampton to be staffed by polite and friendly people. They know their business and are always helpful.I have dealt with three of their staff Maxine Michelle and another whose na... See more
Company replied
Location
Switch locationUpper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful young man. Helping us to decide where to go outside Europe. Very friendly and welcoming. Would definitely go back , for our next holiday. All the staff were lovely.
Company replied
We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more
Company replied
Gave a brief outline of where we had looked at going after my daughters Vegas wedding. Iona put all my bucket list trips together & we now have an amazing trip to look forward to. Iona was fantastic... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom
- 01604808894
4.9
Excellent
936 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great company and staff
The staff are always very friendly, helpful and professional. They do everything for you, taking all the stress away. They are very knowledgeable and can answer all your questions. We can't fault them.
May 7, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind review! We look forward to seeing you again soon and booking more holidays for you in future! :)
Excellent as always I'm so fussy…
Excellent as always I'm so fussy but Caroline always come up Trumps for me in which I'm very gratful
Thank you as always
Margaret x
May 5, 2026
Reply from Hays Travel - Weston Favell
Aw I love this review, I am sure Caroline will be so pleased to read this :) She always goes above and beyond for sure and we are glad that you feel that way too!
Good job 😀😀😀😀😀
May 3, 2026
Reply from Hays Travel - Weston Favell
Thank you for this feedback - see you again soon :)
Reply from Hays Travel - Weston Favell
Thank you so much for your kind words - hope to see you again soon and book more holidays for you :)
Reply from Hays Travel - Weston Favell
Thank you so much Mr Rose, its always a pleasure to book your holidays and we will see you again soon Im sure! :)
Very helpful helping me to choose…
Very helpful helping me to choose correct hotel and destination that suited me
April 29, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind words, always a pleasure helping get your plans in place :)
Reply from Hays Travel - Weston Favell
Thank you for this lovely review, I am glad that we could help and we hope that you enjoy your holiday! :)
Caroline was amazing
Caroline was amazing, really helped us choose a holiday to celebrate our wedding anniversary. Had lots of suggestions and gave us loads of options.
Highly recommend
May 4, 2026
Reply from Hays Travel - Weston Favell
Aw what a lovely review, I am sure Caroline will be so pleased to read this - we look forward to seeing you again soon and hopefully booking more holidays for you :)
Michelle answered all our questions…
Michelle answered all our questions about the Norwegian cruise we were thinking about taking in November. Very knowledgeable about travel and reassurance was great. So we booked the cruise. Thank you.
May 3, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your lovely review, I am so glad that I was able to help get your plans in place and have given you a cruise to look forward to. It was my pleasure :)
Reply from Hays Travel - Weston Favell
Thank you so much for this - I am so glad that we can help with getting your plans sorted and in place :)
Very friendly staff
Very friendly staff. Our agent made the whole process of booking a holiday very easy. It’s good to talk face to face with someone with good knowledge.
April 23, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely review, it's our pleasure helping with your holiday plans :)
Hays - they never disappoint!
Thank you Hays - as ever - brilliant service and a simple booking process. All the staff are friendly and knowledgeable offering advice that is relevant. Speical thanks to Caroline!
April 28, 2026
Reply from Hays Travel - Weston Favell
Thank you so much Emma - I am so glad that you feel like the service recieved was good and its always our pleasure to help getting your holiday plans in place :)
Friendly took time to give us the best…
Friendly took time to give us the best deals and approachable to return for extra help. Couldn’t fault the service
April 25, 2026
Reply from Hays Travel - Weston Favell
Thanks so much for your lovely feedback - we hope to see you again soon and book more lovely holidays for you :)
Reply from Hays Travel - Weston Favell
Thank you so much for your review - We hope you have a lovely holiday :)
Very helpful staff who knew what they…
Very helpful staff who knew what they were talking about and made me feel really confident about travelling solo.
April 20, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your lovely review - I am so glad that we were able to help with getting your plans in place :)
Customer adviser (Iona) was very…
Customer adviser (Iona) was very helpful & knowledgeable
April 22, 2026
Reply from Hays Travel - Weston Favell
Thanks so much for your lovely review, I am sure Iona will be very pleased to read this :)
I was having difficulty finding a…
I was having difficulty finding a decent flight online, so it was nice to go into Hays an get what I needed at a good price .Customer service was good ,I felt comfortable
April 22, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely review, I am so glad that we were able to help get your plans in place and we hope you have a lovely holiday :)
Friendly helpful staff! …
Staff (Maxine in particular) were very helpful and very patient!!! Provided lots of different options and choices and all with a smile!!!
April 16, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely feedback - I am sure Maxine will be happy to read this :)
As always with my bookings and group…
As always with my bookings and group bookings, the feeling is always comfortable and detailing is perfect.
Caroline and Lesley are customer friendly.
Thank you.
April 22, 2026
Reply from Hays Travel - Weston Favell
Thank you for your kind feedback Mr Hyland, always a pleasure helping with your holiday plans :)
Maxine from Weston Favell-Northampton
Your employee Maxine was very helpful in securing our holiday to Morocco, she highlighted several options in choosing the right break to suit our budget and assisted in finding flight times to and from the u.k which suited us best.
April 21, 2026
Reply from Hays Travel - Weston Favell
Thank you for this, we hope you have a fantastic holiday :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.