I have found Hays Northampton to be staffed by polite and friendly people. They know their business and are always helpful.I have dealt with three of their staff Maxine Michelle and another whose na... See more
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Location
Switch locationUpper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB
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Very helpful young man. Helping us to decide where to go outside Europe. Very friendly and welcoming. Would definitely go back , for our next holiday. All the staff were lovely.
Company replied
We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more
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Gave a brief outline of where we had looked at going after my daughters Vegas wedding. Iona put all my bucket list trips together & we now have an amazing trip to look forward to. Iona was fantastic... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom
- 01604808894
4.9
Excellent
936 reviews
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The quality of service was excellent…
The quality of service was excellent from CAROLINE she took time to sort out our queries and concerns
April 21, 2026
Reply from Hays Travel - Weston Favell
Aw, thank you for this feedback. I am so glad that you were happy with the service provided and we hope to see you back again soon :)
All our awkward wuestions answered and booke easily
The lady had answers to all of our questions and managed to sort out the bookings plus some of our extras and we are all set
April 13, 2026
Reply from Hays Travel - Weston Favell
Thank you so much, Caroline will be so pleased to read this :)
Absolutely brilliant service with a…
Absolutely brilliant service with a smile too . Go over & above in customer service 🙏very efficient & such a warm friendly place to go to book your holiday holiday 🙏 thank you
April 16, 2026
Reply from Hays Travel - Weston Favell
Thank you so much Lorraine, it was a pleasure to help book your cruise and I hope you have a fantastic time :)
Hi we have used Hays a number of times…
Hi we have used Hays a number of times and the service we get is excellent. Caroline is amazing very knowledgeable and friendly nothing is too much trouble. Would recommend.
April 15, 2026
Reply from Hays Travel - Weston Favell
Thank you so much, I am so glad that Caroline was able to help with getting your plans in place :)
Amazing experience…
I was very nervous about booking a holiday as I haven't booked a holiday in 20 years and didn't know how to go on. Caroline your member of staff was exceptional explaining everything and putting me at my ease
April 14, 2026
Reply from Hays Travel - Weston Favell
Hi Jennie, aw what a lovely review, thank you! I hope you had a fantastic holiday and get home safe :)
Vicki was really helpful and…
Vicki was really helpful and knowledgeable. Will definitely be booking through Hays Weston Favell again.
April 14, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your review Iona, we look forward to booking your next holiday! :)
Reply from Hays Travel - Weston Favell
Thank you for your kind words , I hope you have a lovely Holiday :)
Service with a smile
Service was (as usual) fast, efficient and very friendly. They checked all the way through to make sure the package contained everything we needed.
April 12, 2026
Reply from Hays Travel - Weston Favell
Thank you for your kind words . We hope you have a lovely cruise . :)
Brilliant
This is the second time Caroline has booked our holiday and she was outstanding again. We were after something different and quite specific and she spent time researching quite a lot of options. We won’t go anywhere else now. Highly recommend.
April 4, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind feedback, I am so glad that we could help get your plans sorted once again! See you soon for the next one :)
Reply from Hays Travel - Weston Favell
Thank you for your Kind words. We hope you have a lovely Holiday
Reply from Hays Travel - Weston Favell
Hi Sharon, thank you so much for your kind feedback, I am glad that we could help with getting your plans in place :)
Always so helpful.
Always so helpful.
Their enragement with customers is spot on with a warm welcome and if time allows a cup of tea.
Keep smiling it makes us all smile back
April 4, 2026
Reply from Hays Travel - Weston Favell
Thank you for your Lovely review - Caroline
Reply from Hays Travel - Weston Favell
Thankyou for your kind words :) Louis
Very efficient
Very efficient, friendly service. Any questions answered quickly and alternatives found if needed.
March 31, 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your feedback, its always a pleasure to help with getting your plans in place :) See you again soon.
Excellent customer service as always
Went to book another holiday, the only place for us to go to book is Hays travel Weston Favell. Excellent customer service as always. Today we were helped by Louis, thanks for your friendly and helpful service. You are part of a fab team who know and remember their customers.
March 27, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely feedback, we're happy we could help.
Caroline was very good and very helpful…
Caroline was very good and very helpful and she try to get better flight and we are appreciated
Thank you
March 17, 2026
Reply from Hays Travel - Weston Favell
Caroline will be delighted to read this, thank you so much for your review :) Please let us know if there is anything else we can do to help.
Louis was very helpful polite and…
Louis was very helpful polite and respectful. He showed knowledge of what I was asking, what was not clear he asked advice of other colleagues.
March 25, 2026
Reply from Hays Travel - Weston Favell
Thank-you for your kind words :) Louis
From start to finish very quick…
From start to finish very quick explained everything very thoughtful too
March 13, 2026
Reply from Hays Travel - Weston Favell
Thank you for your lovely review :) it's our pleasure assisting with your plans.
Always a pleasure to use Hays
As always they go above and beyond. Booking was easy, they matched the price online and even reduced it a bit.
March 22, 2026
Reply from Hays Travel - Weston Favell
Thank you for the lovely review, it was a pleasure booking your holiday.
Great travel agent for complicated itinerary
I have not used a travel agent for many years but family recommended Hays Travel and as we were planning a trip to Japan and China which we are unfamiliar with I decided to give Hays a try. Really glad I did as they were helpful from start to finish and Maxine was very accommodating with all the changes we kept making to our itinerary. We finally booked what we wanted and the whole process has been very easy. Thanks Hays and especially Maxine.
March 21, 2026
Reply from Hays Travel - Weston Favell
We hope you both have an amazing time on this beautiful trip :) thank you so much for your kind words . Maxine
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