Hays Travel - Weston Favell Reviews 

937
TrustScore 5 out of 5

4.9

Upper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB


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Rated 5 out of 5 stars

I have found Hays Northampton to be staffed by polite and friendly people. They know their business and are always helpful.I have dealt with three of their staff Maxine Michelle and another whose na... See more

Company replied

Rated 5 out of 5 stars

Very helpful young man. Helping us to decide where to go outside Europe. Very friendly and welcoming. Would definitely go back , for our next holiday. All the staff were lovely.

Company replied

Rated 5 out of 5 stars

We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more

Company replied

Rated 5 out of 5 stars

Gave a brief outline of where we had looked at going after my daughters Vegas wedding. Iona put all my bucket list trips together & we now have an amazing trip to look forward to. Iona was fantastic... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom

  • 01604808894

4.9

Excellent

TrustScore 5 out of 5

937 reviews

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4.9

All reviews

(937)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient service

Efficient service when we recently booked flights. Agent was knowledgeable and gave us confidence to book with ease.

January 27, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for your kind review, I am so glad that I was able to help get your plans sorted - Kind regards, Michelle :)

Rated 5 out of 5 stars

Helpful staff

Staff were very helpful

February 2, 2026
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Reply from Hays Travel - Weston Favell

Thank you for the lovely review!

Rated 5 out of 5 stars

Caroline was extremely professional and…

Caroline was extremely professional and completed our booking quickly with all information shared promptly

January 31, 2026
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Reply from Hays Travel - Weston Favell

Good morning, thank you for your lovely feedback :) Caroline will be very pleased to hear this.

Rated 5 out of 5 stars
Hays Travel - Weston Favell logo

Reply from Hays Travel - Weston Favell

Thank you very much for leaving a lovely review & thank you for booking with me :) Caroline

Rated 5 out of 5 stars

great customer service

the agents were extremely helpful and knowledgeable, they explored all options re airports and flight times , could not ask for better service .

January 30, 2026
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Reply from Hays Travel - Weston Favell

Thank you for leaving a lovely review and for booking your holiday with me :) Caroline

Rated 5 out of 5 stars

Very helpful staff.

The staff member who arranged our booking was very helpful, friendly and covered all that we had asked for.
Have used Hays travel at Weston Favell for several years, never had any complaints regarding any of our bookings.

January 22, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your kind words , I hope you have a lovely time away . Louis

Rated 5 out of 5 stars

We popped into Hays Weston Favell to…

We popped into Hays Weston Favell to pick up some holiday brochures to plan a special holiday for our 40th anniversary and my 60th birthday in 2 years time. I spoke with Caroline who said she would have a look at some destinations for us. That afternoon Caroline dropped me a email for a Caribbean cruise which she found that ticked all the boxes.
We wasted no time at all and headed back in, this time we had the pleasure of dealing with Maxine who was very informative and helped us book exactly what we wanted.
We have used Hays a few times and wouldn’t book with anyone else.

January 26, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for leaving a lovely review, it was my pleasure to find something that suited your needs perfectly. Thank you for booking with us :) Caroline

Rated 5 out of 5 stars

The in branch service at the Weston…

The in branch service at the Weston Favell office was excellent. We were served by the Manageress who did everything she could to find our holiday which was not available via an individual travel company. She went above and beyond to ensure our two centres holiday was booked.

January 18, 2026
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Reply from Hays Travel - Weston Favell

Glad we could help, thank you for the feedback!

Rated 5 out of 5 stars

Friendly and very helpful

First time booking a cruise. Agent was really helpful, taking time to understand the kind of things we liked, what we were hoping for and showing us the options meeting our requirements.
Very friendly and welcoming.

January 25, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your lovely review, glad we could help!

Rated 5 out of 5 stars

Italy

Really helpful and managed to book a holiday we were after

January 25, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your lovely review!

Rated 5 out of 5 stars

As always friendly staff no question…

As always friendly staff no question goes un answered always smiling very helpful explain everything and always make sure it’s your holiday so you get what you want. Don’t get that from booking online 😀😀😀

January 23, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for leaving such a lovely review. thank you for choosing us to book your holiday. Caroline :)

Rated 5 out of 5 stars

Helpful personal experience

Helpful personal experience of the staff with regard to a range of the holidays I was considering, immensely useful

January 10, 2026
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Reply from Hays Travel - Weston Favell

Thank you for your kind review! -Emily

Rated 5 out of 5 stars

This is my third visit to Hays Travel

This is my third visit to Hays Travel and as usual it was such a pleasure meeting staff that are extremely helpful and knowledgeable, my booking was made easy and stress free.
I would highly recommend Hays Travel

January 20, 2026
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Reply from Hays Travel - Weston Favell

Thank you so much for leaving such a lovely review for Kristy & Thank you for continuing to book with us :)

Rated 5 out of 5 stars

Our experience was amazing 👏

Our experience was amazing 👏
Emily was very knowledgeable and we booked the holiday that was on my bucket list!
She did not rush us at all!
Thanks Emily keep up the good work

January 17, 2026
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Reply from Hays Travel - Weston Favell

Good morning, this is lovely to hear. I will let Emily know. :)

Rated 5 out of 5 stars

Great experience

Great experience

January 18, 2026
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Reply from Hays Travel - Weston Favell

Good morning, thank you for your kind feedback. I am glad that we could help get your plans in place :)

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