The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
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Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
We had in mind dates resort and star ratings for the holiday we were looking for. The staff found us a good deal within our budget and just what we were looking for. She had good knowledge of the area... See more
The one thing that made my experience better was how Ellie was very understanding in what we wanted from our cruise booking. Excellent service. So Thankyou Mr G heptinstall
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
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Excellent service
Michael was extremely helpful .
I had booked a holiday with her earlier in the year and she remembered details.
She was patient, professional, friendly put me at ease, giving me the confidence to trust her .
Will definitely use Hays again
June 24, 2026
Reply from Hays Travel - White Rose
M morgan,
We are so pleased to hear about your positive experience and that our team provided such excellent service. We appreciate your kind words.
Kind Regards
Hays Travel
Very experienced lady looked after us…
Very experienced lady looked after us and found us the best deals.
June 24, 2026
Reply from Hays Travel - White Rose
Craig Dales,
We're so pleased our team found you the best deals. Thank you!
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
thank you for the lovely feedback
Reply from Hays Travel - White Rose
We appreciate your kind words.
Kind Regards
Hays Travel
Luke was great booking my flights to go…
Luke was great booking my flights to go to Brisbane in September to see my family. He found me the best flight times / the shortest and good prices to with Emerates.
He also sorted Special Assistance for me throughout my flights both to and from Brisbane.
He was very knowledgeable about flights to Australia. I’m always pleased with the service from all the staff at Hays White Rose. Wouldn’t use anyone else for my holidays.
June 19, 2026
Reply from Hays Travel - White Rose
Sandra,
Thank you for your wonderful review! We are so pleased to hear that we could assist with your travel plans to see your family. We appreciate your kind words about our team and their expertise. We look forward to helping you with future holidays.
Kind Regards
Hays Travel
Ella the repo was a lovely person who…
Ella the rep was a lovely person who dealt with my holiday request and she was so good at her job and put me at ease with the way she explained things about the process I will definitely be using hays travel again she is a credit to your company
June 21, 2026
Reply from Hays Travel - White Rose
Kevin Pickin,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know we could make your holiday booking so smooth. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Susan Jackson,
We're so happy to hear this! Thank you for your kind review. We appreciate your feedback.
Kind Regards
Hays Travel
Great service from Jess as always
Great service from Jess as always, helped us fine the best holiday at the best price 🙂
June 12, 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday.
Kind Regards
Hays Travel
Easy to book a holiday with Hays…
Easy to book a holiday with Hays Travel. We encountered minor problems which were resolved easily and quickly in your shop.
June 17, 2026
Reply from Hays Travel - White Rose
Robert,
Thank you for your 5-star review! We are so pleased we could help resolve everything quickly for your holiday.
Kind Regards
Hays Travel
As usual a lovely experience booking…
As usual a lovely experience booking our holiday in your White Rose shop. We were undecided and Sophie patiently went through everything and looked at all options with us. Really helpful and a credit to your company.
June 16, 2026
Reply from Hays Travel - White Rose
Samantha Dawson,
We are so pleased to hear about your positive experience! We are glad we could assist you with your holiday plans and provide helpful options. We appreciate your kind words.
Kind Regards
Hays Travel
The most reliable service from Michelle…
The most reliable service from Michelle as always , she is so consistent in providing the best assistance when booking any holiday especially when it comes to cruises . Credit to the brand
June 14, 2026
Reply from Hays Travel - White Rose
CTol,
Thank you for your wonderful review! We are so pleased to hear about your consistent positive experiences. We appreciate your kind words.
Kind Regards
Hays Travel
Michelle was excellent and knew her…
Michelle was excellent and knew her stuff, was polite yet to quick to point out how we could improve on the cruise.
June 14, 2026
Reply from Hays Travel - White Rose
Mark Wood,
We're so glad we could assist you with your cruise. Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Gayle,
We appreciate your kind words.
Kind Regards
Hays Travel
Great booking process and exceptional service.
Alyssia was extremely helpful and acted as a great go-between, between us and Inghams. She provided good options and information for our future holiday. The booking process was smooth and overall the service provided was exceptional.
June 11, 2026
Reply from Hays Travel - White Rose
Caroline ,
We are so pleased to hear about your positive experience. We truly appreciate your kind words and are glad we could assist you.
Kind Regards
Hays Travel
Kayleigh always goes that extra mile…
Kayleigh always goes that extra mile for us. She is extremely friendly and welcoming. Wouldn’t think of going anywhere else other than Hays travel.
June 13, 2026
Reply from Hays Travel - White Rose
Dianne Elson,
We are so happy to hear our team goes the extra mile for you. Thank you for your kind words and loyalty!
Kind Regards
Hays Travel
Ella took her time to find a choice of…
Ella took her time to find a choice of holiday to suit the 3 of our party. Very knowledgeable and accommodating.
June 13, 2026
Reply from Hays Travel - White Rose
Mrs C A Lord ,
We are so pleased we found the perfect holiday for your group. Thank you for your kind words.
Kind Regards
Hays Travel
Sophie very quickly understood what we…
Sophie very quickly understood what we were looking for, honing in on what was a must and what we could compromise on. Very friendly and helpful helped us to make our choice very quickly after endless overwhelm trying to look online
June 13, 2026
Reply from Hays Travel - White Rose
Victoria Mann,
We are so pleased we could help you navigate your options and make your choice quickly. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Chloe welcomed us with a lovely smile
Chloe welcomed us with a lovely smile. She was very knowledgeable and really helped us with our enquiry. Checking various airports and rooms. Nothing was too much trouble. She is an asset to hay’s.
June 7, 2026
Reply from Hays Travel - White Rose
Mrs Exley,
We are so pleased to hear about your positive experience. We truly appreciate your kind words and are glad we could assist you.
Kind Regards
Hays Travel
A first time booking.
The agent made us feel very welcome and at ease. This was the first time we had booked travel of this kind and all our questions were answered fully, which filled us with confidence. The agent was very knowledgeable and personable.
June 12, 2026
Reply from Hays Travel - White Rose
Chris Bywater,
We are so pleased to hear you felt welcome and at ease. We're glad we could answer all your questions and provide a confident experience.
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Lynne,
We're delighted to hear about your fantastic experience with our customer service. Thank you for your kind words.
Kind Regards
Hays Travel
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