The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
We had in mind dates resort and star ratings for the holiday we were looking for. The staff found us a good deal within our budget and just what we were looking for. She had good knowledge of the area... See more
The one thing that made my experience better was how Ellie was very understanding in what we wanted from our cruise booking. Excellent service. So Thankyou Mr G heptinstall
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had very nice experience thank you so…
I had very nice experience thank you so much I had the best time ever
June 4, 2026
Reply from Hays Travel - White Rose
Saba,
We are so pleased you had such a wonderful time! Thank you for your kind words.
Kind Regards
Hays Travel
Really helpful listened and guided and…
Really helpful listened and guided and found us what we were looking for
June 2, 2026
Reply from Hays Travel - White Rose
Thank you so much!! We really appreciate this, and hope you have an amazing holiday!
Reply from Hays Travel - White Rose
HEATHERFLAXINGTON,
We're so pleased we could assist you quickly.
Kind Regards
Hays Travel
Wonderful experience
Staff are excellent and knowledgeable
Always polite and willing to help
Store clean bright and tidy
June 11, 2026
Reply from Hays Travel - White Rose
David Wilsey,
Thank you for your wonderful feedback! We are so pleased you had such a positive experience with us.
Kind Regards
Hays Travel
Very relaxed and efficient service…
Very relaxed and efficient service answered all my queries
June 3, 2026
Reply from Hays Travel - White Rose
Marie,
We're glad we could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Anthony Stuttard,
We're glad to hear this, and thank you for your feedback, its really appreciated
Kind Regards
Hays Travel
First class customer service with a smile
Chloe was extremely helpful and knowledgeable- readily offered information for our first cruise.
May 30, 2026
Reply from Hays Travel - White Rose
We're so glad we could assist you with your first cruise! Thank you for your kind words.
Kind Regards
Hays Travel
The lady was very helpful and was…
The lady was very helpful and was willing to answer any questions we asked
June 8, 2026
Reply from Hays Travel - White Rose
Colin Bedford,
We are so pleased our team could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
I have booked many holidays with hayes…
I have booked many holidays with hayes at the white rose & always return. Customer service is excellent & they are always available & happy to help if you have any queries or problems after booking
June 9, 2026
Reply from Hays Travel - White Rose
Mrs Julie Halliday,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides excellent customer service and support.
Kind Regards
Hays Travel
Great customer service
Great customer service, Michaela sorted our cruise out to Japan and South Korea, we chose our deck, and cabin, the entire experience was so good, we will definitely use this company again,
Michaela is a credit to the company
June 2, 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and appreciate you sharing it with us. We look forward to assisting you again.
Kind Regards
Hays Travel
Chloe was great
Chloe was great, very helpful, went above and beyond. She checked me in on line much faster than I would have managed.
June 9, 2026
Reply from Hays Travel - White Rose
We are so pleased to hear we exceeded your expectations. Thank you for your wonderful feedback and 5-star rating!
Kind Regards
Hays Travel
The lady who helped us find are holiday…
The lady who helped us find are holiday was great kealy a think her name was she was very kind and very helpfull gave us all the infomation we needed left nothing out and found us exectly what we was looking for she deserves a pay rise haha
June 8, 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful staff,booked a package…
Very helpful staff,booked a package holiday then changed my mind about the hotel.went back to hays the next day and changed to a different hotel.No problem whatsoever.No fees to pay at all.Great customer service.This is the second time I have used hays.won't use anyone else now.
May 31, 2026
Reply from Hays Travel - White Rose
We are so pleased to hear that our team provided such great customer service, especially with your hotel change. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Very helpful member of staff excellent…
Very helpful member of staff excellent service as always
June 6, 2026
Reply from Hays Travel - White Rose
Mark,
We truly appreciate your kind words about our service!
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
We are so pleased we could help. Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel
Walked straight into a happy smiley…
Walked straight into a happy smiley assistant called Ella who was happy to help. I gave her my criteria and she efficiently got me a great deal (including my travel insurance). She was a lovely chatty lady who made my experience great. Thank you Ella ☺️
June 5, 2026
Reply from Hays Travel - White Rose
Hi Sarah!! Thank you so much, this is what we love to hear!! We are so happy you had such a lovely experience!
Sophie was lovely
Sophie was lovely, very friendly. I had spoke on the telephone, but I like face to face when booking a holiday.
June 6, 2026
Reply from Hays Travel - White Rose
Hi Donna!! Thank you so much we really appreciate the feedback, have a lovely weekend!
Reply from Hays Travel - White Rose
We are so happy you enjoyed your experience with us. Thank you for your kind words!
Great service and a very easy booking…
Great service and a very easy booking process. Ella was helpful, friendly, and made everything straightforward. I would happily recommend them and use them again for future cruises.
June 5, 2026
Reply from Hays Travel - White Rose
Steve Taylor,
Thank you for your wonderful review! We are so happy to hear you had a great experience and we look forward to assisting you again.
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.