Hays Travel - White Rose Reviews 

2,112
TrustScore 5 out of 5

4.9

56a Leeds White Rose Shopping Centre, LS11 8LL White Rose, GB


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Rated 5 out of 5 stars

The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more

Company replied

Rated 5 out of 5 stars

Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more

Company replied

Rated 5 out of 5 stars

We had in mind dates resort and star ratings for the holiday we were looking for. The staff found us a good deal within our budget and just what we were looking for. She had good knowledge of the area... See more

Company replied

Rated 5 out of 5 stars

The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom

  • 01138275451

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,112)

116,812 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought euros at whiterose leeds…

Bought euros at whiterose leeds Advertised a higher rate outside their shop but then give you a lower rate on a card . Won't be using again
Very sneaky way to do business

June 4, 2026
Unprompted review
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

I am very sorry to hear this, can you please contact the branch to discuss further and ask to speak to Michaela

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff

May 28, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Allison,

Thanks for your kind review! We're glad you enjoyed your experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

As a loyal customer at Hays Travel

As a loyal customer at Hays Travel, this time the service was as individual as always. The knowledge of the staff is applaudable. There is always a wealth of knowledge and experience to offer information to help me make the best decision. Kealie and the team are consistantly amazing. That is why I keep coming back.

June 2, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you Carole for your Lovely feedback :) Always a pleasure to chat to you glad we got you booked again xx kealie

Rated 5 out of 5 stars

Alyssa returned our call and was…

Alyssa returned our call and was extremely helpful, knowledgeable and friendly

June 3, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thankyou for the lovely feedback! We will make sure to pass this on to Alyssia :)

Rated 5 out of 5 stars

Chloe at White Rose Leeds went above…

Chloe at White Rose Leeds went above and beyond!A huge thank you to Chloe at the Hays Travel shop in the White Rose Shopping Centre, Leeds. She was absolutely brilliant, incredibly clued up, and went well over and beyond to find us the perfect holiday. Her expertise and helpful attitude made the whole booking experience stress-free. I highly recommend visiting this branch and speaking to Chloe if you want top-tier.

June 3, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback and your lovely comments! :) We hope you have a brilliant holiday.
Hays Travel

Rated 5 out of 5 stars

All the staff and the managers are…

All the staff and the managers are fantastic great service from beginning to the end

June 2, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Melanie ,

We are so pleased to hear our team provided fantastic service from beginning to end. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The whole experience was very…

The whole experience was very pleasarble the person involved doing the itinerary was very efficient and we found that because of this it helped us in deciding what to do,
.we would recommend him to anyone

May 31, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Richard,

We're so glad to hear you had such a pleasant experience with us. We appreciate your kind words and recommendation!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess was really helpful and friendly

Jess was really helpful and friendly - quickly helped us decide on the perfect holiday for September - I think she was almost as excited as us by the time we left.

May 31, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so happy to hear our team member helped you find the perfect holiday! We hope you have an amazing trip.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

My experience was extremely good .

My experience was extremely good .. Shaun was so helpful couldn’t fault him
Big thank you to Shaun

May 30, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your lovely feedback I'm sure you will have a fab time in Fuerteventura.

Rated 4 out of 5 stars

Chloe your branch advisor was very…

Chloe your branch advisor was very polite and knowledgeable She made us feel that the holiday was right for us

May 30, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback!
We hope you have a lovely holiday :)

Hays Travel

Rated 4 out of 5 stars

We booked our holiday with a lovely…

We booked our holiday with a lovely young lady called Isla, she recommended the hotel and destination because we needed somewhere quite flat due to my husband’s mobility issues. The only issue we had was when we came home and looked at the hotel again we found the exact same hotel, flights etc a lot cheaper with another travel company. When I rang Hays to see if they would price match the young woman told me on the phone that we booked the holiday at that price but she would reduce the holiday by £50. I will definitely look around before booking another holiday.

May 30, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Good Afternoon, thank you for the feedback - we will feed this back for you. If you do need anything else in the meantime please do not hesitate to get in touch.

Rated 5 out of 5 stars

We had a brilliant experience booking…

We had a brilliant experience booking our Orlando holiday with Sophie in the white rose store, Leeds. It was seamless and she was so knowledgeable! All staff were great.

May 21, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We're so glad you had a brilliant experience booking your holiday with us! We appreciate your kind words about our knowledgeable team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess and the team at white rose put a…

Jess and the team at white rose put a fabulous package together for my holiday/cruise to newzealand. Always enjoy dealing with Jess, who always goes the extra mile, and is so friendly, quick and efficient.

May 28, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Julie dove,

We're so happy to hear we put together such a fabulous package for your holiday! We appreciate your kind words about our friendly and efficient service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Shaun is amazing!

Shaun is amazing!
We came in yesterday as a last minute plan when we saw the zero deposit deal, we were welcomed by the manager Shaun (I believe he doesn't work at the White Rose location he was maybe just covering). He sat with us and looked at multiple locations that fit us and our budget and found the most perfect place in Egypt for exactly the right time and the right price. He was so patient and took so much time and care to find us the right holiday and we couldn't be more grateful! Thank you so much Shaun, we cannot wait and we hope you enjoy your next cruise!

May 27, 2026
Unprompted review
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Kelsey,

We are so pleased to hear about your wonderful experience with our team member! It sounds like they went above and beyond to find you the perfect holiday. We truly appreciate you sharing your positive feedback and we hope you have an amazing trip to Egypt!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I saw a holiday in the window which…

I saw a holiday in the window which suited me and the young lady who I saw was very nice. Everything booked with ease.

May 26, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your Lovely feedback, Happy to help :) Ella

Rated 4 out of 5 stars

Probability not facts

This is a difficult question to answer so soon. it would be better to answer questions after the holiday and get the facts not the probability

May 23, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

David,

We appreciate your feedback and understand your perspective on timing. We will consider this for future inquiries.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Isla was amazing

Isla was amazing, guiding us towards the right holiday. Thank you Isla xxx

May 26, 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Dawn Boggett,

We are so glad we could help you find the perfect holiday. Thank you!

Kind Regards
Hays Travel

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