I always book with Hays because the service and knowledge of the staff is amazing, I have confidence booking with Hays and know I’m very well supported by the team Gemma booked my latest holiday and... See more
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See what reviewers are saying
Hays Travel staff are always very helpful, checking reviews of hotels and amenities. In our case, Morgan checked with our chosen hotel to find out if there was a room with a shower rather than a bath,... See more
Company replied
Gemma was excellent at booking our short break to the Isle of Man! Very patient cheerful talked us through the arrangements and cost! Also informed us of an extra trip we could book if required!! She... See more
Company replied
Ellie was very helpful as usual arranging our airport parking for us and getting a good deal set up. Quick efficient flowing process in place. Always friendly and attentive.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
855 reviews
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Another holiday booked
Another holiday booked, allways a pleasure to deal with Hayes Travel.
Thank you.
July 18, 2026
Reply from Hays Travel - Whitley Bay
Thank you for lovely feedback, have a great time.
Thanks Melissa
Much better than onine.
the staff are fantastic. the service very efficient. the booking process very quick and effortless.
July 14, 2026
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a review. Have a great holiday Thanks Ella
Great service as usual
Went in to book a short trip which was advertised on fb page ended up with a better deal! Really happy!
July 22, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your valued custom. We love to book your holidays and hear about the trips Thanks Darren
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of service. Have a great time Thanks Melissa
Friendly atmosphere in the shop and
Friendly atmosphere in the shop and
very helpful and knowledgeable staff
July 29, 2026
Reply from Hays Travel - Whitley Bay
So happy you found my service helpful. Enjoy your holiday Thanks Ellie
Excellent service and staff…
I use the Whitley bay branch all the time the staff and the service is amazing!
July 28, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, always a pleasure we look forward to seeing you again soon.
Thank you Ellie
I always uses Hays Travel for my…
I always uses Hays Travel for my holidays experiences. The staff are friendly knowledgeable do everything for you and always price match.
July 28, 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive holiday experiences with us. We look forward to helping you with many more memorable holidays!
Regards Darren
Mediterranean Cuise
Melissa was very thorough and gave us the solution to our needs for a cruise in the Mediterranean!
Thank you for your excellent service!
July 28, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your lovely feedback, I'm glad I could help with your holiday have a great time on your cruise.
Thanks Melissa
Great service as usual
Great service as usual. Would go nowhere else. Gemma did a fantastic job of sorting our holiday.
July 19, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your fantastic feedback! We are so pleased to hear that your experience was excellent and that your holiday was sorted perfectly.
Thanks Gemma
Ellie was very helpful as usual…
Ellie was very helpful as usual arranging our airport parking for us and getting a good deal set up. Quick efficient flowing process in place. Always friendly and attentive.
July 23, 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service. I am so happy you found it quick and efficient. Have a fab time Thanks Ellie
A brilliant experience every time
I always book with Hays because the service and knowledge of the staff is amazing, I have confidence booking with Hays and know I’m very well supported by the team
Gemma booked my latest holiday and she was so helpful with everything Thank you
July 24, 2026
Reply from Hays Travel - Whitley Bay
Aw thank you so much for your lovely review. We love to book your holidays. Thanks Gemma
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we look forward to seeing you again soon
Hays staff always helpful and…helpful
Hays staff always helpful and knowledgeable. Nothing is too much trouble
July 22, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we hope you have a great time away :)
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, we look forward to seeing you again soon. :)
Elie and Ella at Whitley bay were very…
Elie and Ella at Whitley bay were very helpful in booking our cruise to Norway next year .
July 21, 2026
Reply from Hays Travel - Whitley Bay
Thankyou so much for leaving a review. Glad we could get your cruise booked
Thanks
Darren
Welcoming friendly staff y…
Went to hays travel in whitley bay spoke about the needs for a holiday we saw and Gemma was great she helped us with assisted seating which we've never needed until now.
She was very friendly and helpful.
May 28, 2026
Unprompted review
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service, So pleased we could get you booked. Have a fab holiday Thanks Gemma
Morgan provided Nice clear service
Morgan provided Nice clear service. Went beyond my expectations
July 14, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your feedback, we hope you have a fantastic time :)
Good staff invaluable
Good staff invaluable. Gemma in Whitley bay exceptional. Give her a pay rise. She,s worty it.
July 8, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your lovely words, look forward to seeing you again soon. Thank you Gemma
Amazing staff and so helpful
July 13, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we hope you have a fantastic time :)
The staff knew my name after a small…
The staff knew my name after a small conversation on the phone
July 12, 2026
Reply from Hays Travel - Whitley Bay
Thank you for you review I'm glad we could help, have a lovely holiday.
Thanks Darren
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