Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... See more
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Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... See more
Company replied
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
Company replied
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
882 reviews
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Fabulous service as always staff always…
Fabulous service as always staff always very helpful and friendly
June 16, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we hope you have a fab time away
A very pleasant experience
A very pleasant experience. Everything done smoothly by a lovely assistant.
June 12, 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review. It was a pleasure to book your holiday Thanks Ellie
Recent Booking
I haven't booked a holiday through the travel agent for many years. However, we saw a good holiday deal in Hays window that we wouldn't have found online.
The booking process was seamless
Excellent customer service and friendly staff.
June 16, 2026
Reply from Hays Travel - Whitley Bay
Thank you for taking your time to leave a lovely review, we hope you have an amazing time away :)
Reply from Hays Travel - Whitley Bay
Thank you for your kind words look forward to seeing you again soon
Friendly and efficient service from…
Friendly and efficient service from Ellie. Good price. Well informed on detail.
June 10, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words look forward to your kind words. thank you Ellie
Great staff
Friendly staff that went out of their way to sort out exactly what I wanted for my trip away
June 2, 2026
Reply from Hays Travel - Whitley Bay
Thank you for this lovely review ! It was a pleasure to book your special birthday trip! - Morgan :)
The personality of the staff and how…
The personality of the staff and how interested they were, in explaining what we were looking for…….. excellent
June 6, 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for your lovely review. It was nice to chat to you. Have a great time! Thanks Darren
Agent was welcoming
Agent was welcoming. Staff worked together to obtain the cruise and cabin location and made sure I was making the correct choice for myself and my family.
June 6, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, look forward to seeing you again soon.
Reply from Hays Travel - Whitley Bay
Thank you for your kind words
Darren had a great deal of knowledge…
Darren had a great deal of knowledge and guided us through different holidays to find the one that suited us best
June 2, 2026
Reply from Hays Travel - Whitley Bay
We're so pleased we could help you find the perfect holiday. Thank you for your kind words!
Kind Regards Darren
Okay up to know.
May 24, 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review. It was great to get you booked Thanks Melissa
Holiday booked in just a few minutes by…
Holiday booked in just a few minutes by expert Darren at Whitley Bay branch
May 30, 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for leaving feedback on my service. It was a pleasure to book your holiday Thanks Darren
The staff were welcoming patient…
The staff were welcoming patient helpful and sorted out our request
May 30, 2026
Reply from Hays Travel - Whitley Bay
Thankyou for leaving a review. I am so pleased you found my service helpful Thanks Morgan
Reply from Hays Travel - Whitley Bay
thank you so much for leaving a review of my service. We really appreciate the feedback Thanks Melissa
Helpful and polite assistance
May 26, 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a 5 star review, we hope you have a lovely time away.
Thank you,
Ella
All the staff at the Whitley Bay Hays…
All the staff at the Whitley Bay Hays have been extremely helpful taking time to explain things. They managed to find the best price for our holiday. A truly outstanding team. I will be definitely using them again.
May 15, 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service. Its always a pleasure to book your holidays Thanks Melissa
Excellent Service
Gemma at Whitley Bay was brilliant as always! We wanted a holiday to Mallorca at short notice and it was sorted out for us promptly and efficiently. We always go to Hays and would have no reservations about recommending them.
May 21, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, we look forward to hearing from you again soon
Great as always
Great as always, Ellie is a lovely girl, who has helped me book a couple of times now , and more in the future 🌞
May 16, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your lovely words, I look forward to seeing you again soon. Thank you Ellie
We always book at Hays Whitley Bay very…
We always book at Hays Whitley Bay very friendly staff they understand our needs and always go the extra mile for us
May 6, 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we look forward to seeing you again soon
Walked in told Darren what it was we…
Walked in told Darren what it was we wanted and he sorted very swiftly including our car parking.
Thanks again great job.
May 10, 2026
Reply from Hays Travel - Whitley Bay
We're happy to hear that we swiftly addressed your needs, including parking. It's wonderful we could provide you with a great experience. Thanks for your feedback!
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