Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... See more
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Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... See more
Company replied
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
Company replied
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
882 reviews
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Reply from Hays Travel - Whitley Bay
Thank you for your kind words and taking the time to leave a review. We hope you have a lovely holiday.
Thank you,
Ella
Helpful staff who listen well to our…
Helpful staff who listen well to our needs and made further suggestions for travel and in resort facilities.
August 29, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely words, we look forward to seeing you again soon.
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to review my service. Have a great holiday Thanks Melissa
Gemma was very efficient
Gemma was very efficient, helpful and friendly and we ended up getting exactly the holiday we wanted.
August 29, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a 5* review :) We are happy you got the holiday you wanted and we hope you have a fantastic time :)
Brilliant service
Brilliant service, sorted out my travel insurance, and looking to book my next summers holiday soon.
August 28, 2025
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review. I really appreciate the feedback Thanks Emily
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a lovely review, I hope you have a lovely time away.
Thank you, Ella
Gemma efficient as always
Gemma efficient as always. We went in knowing where we wanted to go. Always pleasant to deal with.
August 20, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a lovely review and we hope you all have an amazing time :)
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a review of my service. So happy you were pleased. Thanks Ella
Easy booking helpful staff
Very friendly staff relaxed atmosphere gave us a cup of tea .
We took 3 options of holidays in and staff went over each one with advice and suggestions.
August 11, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely review. So happy we got you booked. Have a fab time Thanks Jaime
Great customer service
Melissa was fabulous, helped us narrow down the trip we wanted to make, with the dates and package we wanted. Whitley Bay office has always been our choice of go to, and that does have alot to do with the people there. We were able to make an informed decision because Melissa took the time to go through options with us, just great! Thank you
August 10, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to review my service. We are always appreciative of your valued custom. Have a good holiday Thanks Melissa
Ellie was very polite friendly and…
Ellie was very polite friendly and professional would never go anywhere else but hays travel in whitley bay all the staff are lovely
August 12, 2025
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review. Its great to see we are always professional and friendly. We value your loyal custom
Thanks Ellie
Reply from Hays Travel - Whitley Bay
Thank you so much for leaving a review. It was a pleasure to get you booked Thanks Darren
Darren was excellent
Darren was excellent, amazing service and provided the perfect cruise to meet all my needs
August 1, 2025
Reply from Hays Travel - Whitley Bay
Thank you so much for your review. It was a pleasure to book your cruise Thanks Darren
Service in Whitley is always brilliant
Service in Whitley is always brilliant. Our latest booking is no exception. Really friendly , makes you want to go back
August 3, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a review. So happy we got you booked up. Thanks melissa
Reply from Hays Travel - Whitley Bay
Thank you for you lovely feedback, Have a great time on your cruise.
Thanks Melissa
I like Hays Travel.
I like Hays Travel.
It is a very reliable company. Very welcoming, kind and helpful staff, ready to give good advice and find the best offer for the clients.
Thank you very much.
I
July 25, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your positive review it was a pleasure booking your holiday.
Thank you again,
Gemma
Very patient and friendly
August 5, 2025
Reply from Hays Travel - Whitley Bay
Thank you so much for your kind words, look forward to seeing you again soon
The staff at whitley bay were fantastic so helpful and patient as I was booking a holiday as a support worker for a young man I support in the community
The staff at whitley bay were
August 1, 2025
Reply from Hays Travel - Whitley Bay
Hello John,
It was a pleasure booking your train journey down to Manchester.
I hope you have a lovely time away.
Kind Regards,
Emily
Reply from Hays Travel - Whitley Bay
Thank you for leaving a kind review.
Darren.
Emily is a credit to Hays Travel
Emily, the Travel Consultant was extremely friendly, welcoming, professional and efficient. She answered our many questions patiently. It is great that we still have a travel agents on our high street. It inspires confidence in customers when booking their well earned holidays.
July 31, 2025
Reply from Hays Travel - Whitley Bay
Hello,
Thank you very much for your lovely review it was a pleasure booking your holiday.
Kind Regards,
Emily
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