Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... See more
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See what reviewers are saying
Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... See more
Company replied
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
Company replied
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
882 reviews
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Easy and very professional booking…
Easy and very professional booking process and help with queries.
October 15, 2025
Reply from Hays Travel - Whitley Bay
No problem at all thank you for your kind words, Look forward to seeing you again soon
Emily was very good
Emily was very good. She wasn't in any hurry but explained everything about the holiday slowly and in detail. We were very happy to book through her.
October 15, 2025
Reply from Hays Travel - Whitley Bay
Hello, thank you for your lovely review it was a pleasure on booking your holiday
Very helpful team at the Whitley bay…
Very helpful team at the Whitley bay branch. The young lady who arranged my holiday yesterday was very friendly and efficient.
October 13, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your review it was a pleasure booking your holiday, i hope you have a lovely time away!
Reply from Hays Travel - Whitley Bay
Thankyou for taking the time to leave a review. Hope you have a lovely holiday, Molly :)
Helpful and efficient plus we got a…great deal
Helpful and efficient plus we got a great
October 13, 2025
Reply from Hays Travel - Whitley Bay
Hi thank you for your lovely words, we look forward to seeing you again soon.
Thank you Ellie
Exceeding expectations
We went to the Whitley Bay branch of Hays looking at possibly booking a last minute holiday in the sun. The representative listened intently to our requirements and found us a week in Ibiza which met all our requirements. The booking process was very efficient and we left with all the documentation we needed to get us ready for our break. A thank you and shout out to Jaime for her help and guidance in the process.
October 14, 2025
Reply from Hays Travel - Whitley Bay
Hi thank you for your kind words, it was my pleasure and we look forward to seeing you again soon, hope you have a lovely time. Thank you Jaime
Always happy to help 😊
October 11, 2025
Reply from Hays Travel - Whitley Bay
thank you for leaving a review. Glad we could get you sorted Thanks Ellie
Great experience.
The staff are very friendly, and make requests seem so easy to fulfil. They are confident, professional and knowledgeable.
October 3, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your recent review. It was a pleasure to get you booked. Have a great holiday Thanks Gemma
Friendly staff ,was look after from…
Friendly staff ,was look after from start to finish
October 8, 2025
Reply from Hays Travel - Whitley Bay
Thank you for the lovely review. Have a great holiday Thanks Darren
Very helpful
Very helpful, friendly and knowledgeable, always a great service from this branch
October 7, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely review. Its always a pleasure to book your holidays Thanks Emily
Emily was very pleasant
Emily was very pleasant, helpful and informative when booking my trip. She gave me lots of options to consider and took the time to explain them all so I was happy with the final booking.
October 5, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your review. Have a great holiday Thanks Emily
Staff were very good
Staff were very good, easy to talk with, helpful and book our holiday-no problems at all.
September 24, 2025
Reply from Hays Travel - Whitley Bay
Thank you for leaving feedback on my service. Great to see I was helpful. Have a great holiday Thanks Gemma
Simple process
Simple, straightforward process. Emily was polite and very professional.
September 27, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your lovely review it was a pleasure booking your holiday.
Thank you again,
Emily
Your splendid young lady
Your young lady, Emma was excellent. She greeted me warmly with a smile and introduced herself and asked me precisely what I was looking for. She offered me a selection and I changed my mind twice on the destination and she just went with my flow. Eventually she found just what I was looking for.
Once the paper work was completed she took time to go through it and fully explain it.
September 28, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a lovely review. I hope you have a lovely holiday.
Thank you,
Ella
Amazing staff very knowledgeable about…
Amazing staff very knowledgeable about my chosen destination, friendly and easy to chat to
September 23, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely review it was a pleasure booking your holiday.
Kind Regards,
Ellie
Great Service. received a personal service from…
I received a personal service from Emily and the rest of the team.
The trip(Cruise) has been booked at short notice and she had to coordinate the booking of the Ship together with a Coach availability from Newcastle to Southampton and me organising my linking transport etc.
September 16, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your cruise it was a pleasure booking your cruise for you.
I hope you have a lovely time on Saturday!
Kind Regards,
Emily
Very helpful and friendly staff t
Very helpful and friendly staff , and also very professional
September 12, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely feedback, Have a great holiday.
Thanks Gemma
Felt welcome from the moment we arrived
When we walked through the door Emily caught our eye and invited us over with a smile. She listened to us and got straight to work finding us a range of holidays to select from - of course we chose the first one!
She helped me organise travel insurance without being pushy.
Thanks
September 11, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your lovely review, it was pleasure booking your holiday and to help you with your insurance.
I hope you have a lovely holiday!
Thank you again, Emily
Very helpful and friendly staff.
September 5, 2025
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service. So please we could get you booked
Thanks Jaime
Reply from Hays Travel - Whitley Bay
Thank you so much for leaving a review. Have a great holiday Thanks Melissa
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