Jamie was very helpful in booking our cruise, she answered our questions and was very professional. She made it all an easy experience. Also Darren , the branch Manager, assisted us where necessary.... See more
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Always reliable friendly service at Whitley Bay branch. I found my holiday online but contacted Hays Travel Whitley Bay to see if they could get a good deal for me. Darren was brilliant very friendly... See more
Company replied
Great customer service from Morgan, very polite and patient did not at all feel rushed which I appreciated. Person-centred and nice atmosphere in the shop. Will be back to book my next holiday!
Company replied
Went to booking a last minute holiday, I was unsure of my destination. Morgan was helpful, polite and very patient. She helped me book my holiday without any worries or stress.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
882 reviews
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Darren was very helpful
Darren was very helpful, spending time looking for the best holiday we could get. He was able to tell us which resort had easy access to Valletta and also showed us the price and times of the ferries. I really liked that Darren did not ask us about our budget but he started at the lowest price and allowed us to make the decision.
December 31, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, it was our pleasure. look forward to seeing you again soon.
Thank you Ellie
Excellent service from Ellie
Excellent service from Ellie, she really worked hard to come up with what I was looking for, and was very patient.
December 24, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your kind words, we look forward to seeing you again soon
Reply from Hays Travel - Whitley Bay
Thankyou for taking the time to leave feedback
Excellent service
Once again Darren from Whitley Bay gave excellent service, giving good advice and hassle free booking
December 17, 2025
Reply from Hays Travel - Whitley Bay
We appreciate you taking the time to leave us such a complimentary review. We're so glad your booking was hassle-free with us. Thanks Darren
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service. Have a great holiday Thanks Gemma
Lovely staff in the branch and Gemma…
Lovely staff in the branch and Gemma did everything possible to help me find the right holiday. Thanks.
November 27, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a lovely review :) I am looking to hearing all about your adventure when you return :)
Always a pleasant experience and our go…
Always a pleasant experience and our go to travel agent. Never feel that they are pressurising me into signing up to something that I don’t want
November 23, 2025
Reply from Hays Travel - Whitley Bay
Thank you so much for your kind words, look forward to seeing you again soon x
Patient and very obligingly service…
Patient and very obligingly service from Molly.
November 22, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your kind review. I hope you have a lovely time. Thanks again, Molly.
Very professional and helpful service
Emily was very proactive and helpful. Communication was prompt and clear.
Totally satisfied with booking experience
November 19, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your lovely review it was a pleasure booking your America Multi Centre for you.
Thank you again,
Emily
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review. Have a fab holiday Thanks Darren
Reply from Hays Travel - Whitley Bay
Thankyou very much for your review. I hope you have a lovely time. Thanks again, Molly.
Brilliant service - thanks Ellie
Ellie was helpful, informative and enthusiastic and we are so grateful for her knowledge and efficiency in booking our trip to Prague. We were extremely happy with Hays and look forward to using them more.
November 13, 2025
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a 5* review and for your kind words.
I hope you have a lovely trip.
Kind regards,
Ellie
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to write a review, we appreciate your kind words :)
Good service and competitive price
November 5, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your lovely review it was a pleasure booking your holiday.
Thank you again,
Emily
Great service
Warm Greeting as soon as walked in the door . Great service throughout .
November 2, 2025
Reply from Hays Travel - Whitley Bay
Thank you for your lovely review it was a pleasure booking your holiday.
Thank you again,
Emily
City trip booked excellent value
We went into the shop in Whitley Bay and found Ella was lovely and super helpful. We wanted a city break and needed flights that suited dropping our dog at the vets. Ella fixed us up with 3 nights in Prague. We would totally recommend.
October 31, 2025
Reply from Hays Travel - Whitley Bay
Thank you so much for your lovely review. It was a pleasure to get you booked up. Have a fab time exploring Thanks Ella
Staff always listen to your…
Staff always listen to your requirements and are very helpful and always pleasant. Would not book a holiday anywhere else. Great service.
October 18, 2025
Reply from Hays Travel - Whitley Bay
thank you for taking the time to leave a review of my service. Hope you have a fab holiday Thanks Jaime
Reply from Hays Travel - Whitley Bay
Thank you very much, I hope you have a good holiday. Thanks, Molly.
Molly was very efficient
Molly was very efficient. Phoned me back quickly with details of what I asked for. She had a lovely friendly way of explaining everything. Molly was also a good listener reacting to my requirements.
October 26, 2025
Reply from Hays Travel - Whitley Bay
Thank you very much for your kind review. Glad I could help and I hope you enjoy your holiday. Thanks, Molly.
Travel assistant was brilliant really…
Travel assistant was brilliant really helped me and my friend finding a holiday in our price range
October 12, 2025
Reply from Hays Travel - Whitley Bay
Thank you so much for your review. Have a fab time Thanks Molly
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