We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more
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Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more
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As always Hannah put up with the constant annoyance of me trying to wind her up. She as always was very professional and polite. We always use Hay's in Widnes. The staff always get us a good deal and... See more
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Excellent customer service. After trying to book our Thailand holiday trip online and sourcing direct flights with some difficulty, gave up and went to these guys. So glad we did!! Whole trip boo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Albert Road, WA8 6JE, Widnes, United Kingdom
- 0151 4380057
4.9
Excellent
833 reviews
Asks customers to review
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Agent knew exactly what i wanted…
Agent knew exactly what i wanted holiday booked and paid for within 20 minutes
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
they was very helpfull we got the…
they was very helpfull we got the holiday with in an hour well done
August 5, 2026
Reply from Hays Travel - Widnes
Hi Doris, thank you for your review! We are so glad you had a lovely experience in store.
We had an excellent experience booking…
We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday.
She offered us good advice and found us the perfect deal.
We will definitely book with Hays Travel Widnes again!
Thanks Kate 😊
August 6, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review! We are so glad you had such a positive experience in store.
Hays Travel Widnes
A friendly and professional service
A friendly and professional service at all times. Appreciate the phone calls to remind me to pay the balance outstanding, currency requirements and collect tickets/ boarding instructions.
July 28, 2026
Reply from Hays Travel - Widnes
Hi Jan , Thanks for the lovely review , We look forward to seeing you again soon and we are glad you have enjoyed the service 😊
Reply from Hays Travel - Widnes
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was great, patient, and knowledgeable. Your kind words are greatly appreciated.
Excellent service as always
As always Hannah put up with the constant annoyance of me trying to wind her up. She as always was very professional and polite. We always use Hay's in Widnes. The staff always get us a good deal and look after us.
August 4, 2026
Reply from Hays Travel - Widnes
Thanks for the lovely review Ste, We look forward to your visits 😊, We will see you again soon
Very helpful and experienced staff x
July 26, 2026
Reply from Hays Travel - Widnes
Hi Janet , Thanks for the review , We are glad you enjoyed the service in store and look forward to seeing you again.
Kate was lovely she was relaxed
Kate was lovely she was relaxed, friendly and efficient.
August 4, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely feedback! We are so pleased to hear that you had such a positive experience.
Went into the store the young lady…
Went into the store the young lady really helped us to book are holiday explained everything clearly to us really went the extra mile to get us exactly what we wanted so pleased we got the holiday we wanted
July 23, 2026
Reply from Hays Travel - Widnes
We are so pleased to hear that our team went the extra mile to help you find the perfect holiday. We hope you have a fantastic trip!
Amazing fast mega service spoke to them…
Amazing fast mega service spoke to them over email went to shop booked under 13 minutes they just new what I wanted off what I told them I like thanks you to the staff booking service and the service of all over staff around
August 2, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review and for booking with Hays Travel Widnes!
Staff were very helpful
Staff were very helpful, friendly & professional. Julie was the member of staff that looked after me & my booking.
This is the second year in a row I have booked a cruise through Hayes , wouldn't go anywhere else now service is spot on.
July 19, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely comment, i am so glad you enjoyed our service and booked with us again in hays travel widnes
The person serving me was extremely…
The person serving me was extremely pleasant and very helpful andtold me to come back if any problems with the website she had set up on my phone. Lovely girl!!!
July 27, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely comment i am so glad we covered everything together and you enjoyed our service in store - thank you again for booking with hays travel widnes
As always very efficient but in a…
As always very efficient but in a friendly manner explaining everything to us would not go to any other travel agent 😀 they even know our names .
July 21, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review, we are go happy for your regular custom with our branch we do appreciate you
Once again Hays at Widnes has exceeded…
Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another.
On Thursday Grace printed the paperwork for the first hol. and completed the booking for the 2nd.
Both ladies were friendly and professional, they both went "that extra mile" answering all my questions. I was assured of further assistance if I need it. Every aspect was covered, service at Hays is second to none! Thank you so very much, you are all stars.
July 24, 2026
Reply from Hays Travel - Widnes
Thank you so much for your fantastic feedback! We are absolutely thrilled to hear about your wonderful experience and that our team went above and beyond to assist you. We truly appreciate your kind words and look forward to helping you with future travel plans.
Staff always very helpful and polite…
Staff always very helpful and polite and have lots of time for you making it very easy to choose
July 19, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review, i am so glad you had a lovely experience whilst in store with us. We cant wait to book your next trips
As always friendly staff who are happy…
As always friendly staff who are happy to help and are knowledgeable in there work in the Widnes branch.
July 11, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review, i am go glad we got your perfect trip booked
Very pleasant member of staff
July 18, 2026
Reply from Hays Travel - Widnes
Thank you for your kind words and for booking with us at hays travel widnes
lov hays travel they nevr let me diwn…
lov hays travel they nevr let me diwn beautifull service n lovly staff that make u feel well come and i wouldnt go to no were els to book my hoildays hays travel all the way
July 18, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review, so glad you felt welcomed into branch
Just a very happy shop made me feel…
Just a very happy shop made me feel welcome and the young girl that helped was lovely and smiley
July 8, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review, I am so glad we found your perfect holiday and cant wait to welcome you back to hays travel widnes again
Booking process very easy
Booking process very easy, staff very helpful and knowledgeable, all information sent through to my email within an hour.
First time booking with Hays, would definitely use again.
July 7, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review, i am so glad we managed to get your perfect holiday and cant wait to book them for you in the future
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