Hays Travel - Widnes Reviews 

832
TrustScore 5 out of 5

4.9

24 Albert Road, WA8 6JE Widnes, GB


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Rated 5 out of 5 stars

We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more

Company replied

Rated 5 out of 5 stars

Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more

Company replied

Rated 5 out of 5 stars

As always Hannah put up with the constant annoyance of me trying to wind her up. She as always was very professional and polite. We always use Hay's in Widnes. The staff always get us a good deal and... See more

Company replied

Rated 5 out of 5 stars

Went into the store the young lady really helped us to book are holiday explained everything clearly to us really went the extra mile to get us exactly what we wanted so pleased we got the holiday we... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

832 reviews

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4.9

All reviews

(832)

120,207 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday Booked

We went to book a coach holiday and your representative Hannah in your Widnes branch could not have been more helpful. She seen to all our requests and answered any questions.

June 2, 2026
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Reply from Hays Travel - Widnes

Hi Joyce, Thanks for your lovley review , We look forward to seeing you again soon

Rated 5 out of 5 stars

Hannah was excellent ,very quick and…

Hannah was excellent ,very quick and very helpful,I will recommend hays travel to other people.😎😎😎

May 31, 2026
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Reply from Hays Travel - Widnes

Thank you so much for your review i am so glad you enjoyed booking your future holiday with Hannah

Rated 5 out of 5 stars

Great experience and service

Really good experience at the store, Hannah was very friendly and helpful helping us book our cruise, she was very efficient and asked for help from some other colleagues with a particular issue on the computer who were equally helpfully and Hannah was very knowledgeable. She had to ring Royal Caribbean and they were having a few technical issues at their end and Hannah kept apologising and she said she could give us there number to call ourselves the next day to complete part of a deal or I could call in today and she would ring on my behalf so I did and she helped again and also offered us a great deal on travel insurance too, very pleasant young ready and great service as always. I have used Hayes Travel a few times before and never been disappointed. Keep up the good work ladies 😊

May 29, 2026
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Reply from Hays Travel - Widnes

Hi Mrs Goss, Thankyou so much for the lovely review , We are glad you enjoyed our sevice and we look forward to seeing you again .

Rated 5 out of 5 stars

It is always a good experience to book…

It is always a good experience to book our holiday face to face at the travel shop grate team that work there

May 29, 2026
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Reply from Hays Travel - Widnes

Hi Howard , Thanks for the lovely words we look forward to seeing you again soon .

Rated 4 out of 5 stars

Great customer service

Great customer service, stuck to the task and came up with the ideal holiday.

May 17, 2026
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Reply from Hays Travel - Widnes

Hi David , Thanks for the review, We hope you have a lovely holiday and look forward to seeing you again .

Rated 5 out of 5 stars

Helpful and supportive staff

We were impressed with the team and the time they gave us to discuss our holiday and the options available.

May 23, 2026
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Reply from Hays Travel - Widnes

Thank you for your kind review i am so glad we found your perfect holiday, Thank you again for booking with us

Rated 5 out of 5 stars

The agent who sorted out our holiday…

The agent who sorted out our holiday was professional , knew exactly what we wanted & nothing was too much bother

May 23, 2026
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Reply from Hays Travel - Widnes

Thank you for this kind review it was a pleasure booking your holiday

Rated 5 out of 5 stars

Amazing service.

We've used Widnes Hays Travel a couple of times and have always had a nice welcome and great service.
This time it was to book a cruise,we'd been in a few times prior to booking just to get information etc about what a cruise would involve,the staff in particular Ellie has been so welcoming patient and understanding with our questions.
So we eventually decided to book cruise but for 2027,Ellie once again dealt with our booking in a very professional way but also so friendly and explained ever step and also plenty of tips and advice with it being out first time booking a cruise.
The shop at the we booked was full and every member of staff was dealing with customers and you could to tell everyone was getting a great service.
Would always recommend Hays Travel Widnes to help with all aspects of your holiday and it keeps the high street alive.

May 21, 2026
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Reply from Hays Travel - Widnes

Thank you so much for this kind review, i am so happy we finally got you booked on your first cruise i know you guys will love it !!

Rated 5 out of 5 stars

Went in to book a cruise.

Went in to book a cruise.
Ellie was very kind polite and professional and had us all booked and sorted quickly. A1 service

May 21, 2026
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Reply from Hays Travel - Widnes

Thank you so much for your review, so happy you enjoyed your service whilst in store

Rated 5 out of 5 stars

Holidays start with Hays

very approachable and helpful when dealing with my holiday. check there system to see if any money saving deals are on offer. Any questions that I had where sorted in a professional manor. Strongly recommend Hays Travel and there brilliant staff every time when booking your holiday.

May 12, 2026
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Reply from Hays Travel - Widnes

Thank you for this kind review, I am so glad you had another great experience in store booking your trip

Rated 5 out of 5 stars

Hannah from your Widnes store

Hannah from your Widnes store, was amazing she was very knowledgeable and her service was just as amazing, only ever book with your Widnes store

May 9, 2026
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Reply from Hays Travel - Widnes

Hi Sherrill, Thanks so much for your lovely words , This has been passed on to Hannah

Rated 5 out of 5 stars

Julie was fantastic she explained…

Julie was fantastic she explained everything to us flights hotel wot the place was like and the best places to go for me and my partner who's is 76 years young when we are away thanks Julie for all your help mr js O'brien 😀

April 30, 2026
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Reply from Hays Travel - Widnes

Thank you for your kind review, I am so glad you enjoyed your service in store

Rated 5 out of 5 stars

100% recommend Hays Travel.

100% recommend Hays Travel.

The assistant (Ellie) was lovely! Polite and professional. Understood my lack of interenet awareness 😁 and made the booking process so easy .

May 6, 2026
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Reply from Hays Travel - Widnes

HI , Thanks for your lovely words.

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