Adele booked my holiday to Skiathos after I’d made the initial inquiry. She was courteous and answered all my queries . Very friendly and polite. Although I made my first enquiry with Fishergate/Prest... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spoke with Andrea at Hayes travel. We were considering a family holiday to Florida. Andrea listened to our requirements and after some conversations with 3rd parties came up with very good solutions t... See more
Company replied
Llisa has done an absolutely marvellous job in putting a cruise package to the far east for us in February Everything from flights, transfers, hotels and onboard packages lisa sorted to suit our... See more
Company replied
The staff member checked all options for the holiday that I was looking at and also price matched it to the costing I had found online. She was very thorough and made the booking experience smooth and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 Market Place, WN1 1PJ, Wigan, United Kingdom
- 01942419262
5.0
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual good service with…
As usual good service with knowledgeable staff everything went smoothly
June 11, 2026
Reply from Hays Travel - Wigan
David,
We are so pleased everything went smoothly for you. Thank you for your kind words!
Kind Regards
Yasemin
Excellent customer service
Excellent customer service, friendly member of staff and made the whole process easy
June 3, 2026
Reply from Hays Travel - Wigan
Paul,
We're so glad our team made the process easy for you. Thank you for your kind words!
Kind Regards
Hays Travel
Andrea
Reply from Hays Travel - Wigan
We truly appreciate your kind words. We are so pleased we could assist you.
Kind Regards
Andrea
Staff very helpful and we got a really…
Staff very helpful and we got a really good late deal
June 9, 2026
Reply from Hays Travel - Wigan
Thank you for your kind 5-star review! We are so pleased we could assist you.
Kind Regards
Kelly
Amazing!
Easy booking process, very helpful staff- thank you Kelly! Great customer service definitely comes recommended :) No stress, All round brilliant experience can’t thank you enough!
June 9, 2026
Reply from Hays Travel - Wigan
Thank you for your wonderful review! We are so glad to hear you had such a brilliant experience with us. We appreciate your kind words.
Kind Regards
Kelly
Lyndsey the lady who did all the work…
Lyndsey the lady who did all the work was excellent
June 5, 2026
Reply from Hays Travel - Wigan
Philip,
We are so glad we could assist you.
Kind Regards
Hays Travel
Reply from Hays Travel - Wigan
MS S CONWAY,
We are so pleased to hear you received good advice and found our travel agent pleasant. We appreciate your kind words.
Kind Regards
Hays Travel
Very pleased with your member of staff…
Very pleased with your member of staff Abbie who treated us in a very professional way and completed the holiday transaction in less than thirty minutes even though she admitted she was not as comptomt as other members of staff on cruises we are very happy with all your staff at wigan always helpful
June 4, 2026
Reply from Hays Travel - Wigan
Robert Collier,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience and that we could assist you with your holiday plans. We truly appreciate your kind words about our team.
Kind Regards
Abbie :)
Fabulous as always
Fabulous as always . Very helpful great options would not book with anyone else
June 3, 2026
Reply from Hays Travel - Wigan
Janet Lavin,
We appreciate your kind words! We are delighted to know we provided great options.
Kind Regards
Lyndsey
Lyndsey is brilliant 🤩
Didn’t really know where to go on holiday with out little girl for her 2nd birthday but we spoken to Lyndsey and she shown us loads of options and booked us a bargain 👍
May 25, 2026
Reply from Hays Travel - Wigan
David Brown,
We're so happy we could help you find the perfect birthday getaway for your little one! We appreciate your kind words.
Kind Regards
Lyndsey
Always book our Holidays with Hays and…
Always book our Holidays with Hays and always receive excellent service from all staff in the Wigan Office. Couldnt speak highly enough of Ellie who did 2 bookings for me yesterday afternoon.
May 29, 2026
Reply from Hays Travel - Wigan
Chris,
We truly appreciate your continued loyalty and kind words. We are so pleased we could assist with your bookings!
Kind Regards
Ellie
Reply from Hays Travel - Wigan
stuart graham,
We appreciate your kind words. We are so glad we could assist you.
Kind Regards
Hays Travel
The price they displayed the day before…
The price they displayed the day before had gone up the next day in price. As tui said you should of honored the price because of the amount of holidays booked with you.
March 8, 2026
Reply from Hays Travel - Wigan
Belindaann,
We appreciate you sharing your experience. We understand your frustration regarding the price change and value your continued loyalty. We are reviewing this internally.
Kind Regards
Hays Travel
Staff brilliant as usual always…
Staff brilliant as usual always pleasant and helpful make you feel comfortable
May 20, 2026
Reply from Hays Travel - Wigan
Marlene Belshaw,
We're so glad our team consistently provides a pleasant and comfortable experience. Thank you for your kind words!
Kind Regards
Lisa
Very helpful and friendly agent
Very helpful and friendly agent who had also visited our chosen resort herself and was, therefore, able to offer practical tips on the location.
May 26, 2026
Reply from Hays Travel - Wigan
Trevor,
We are so pleased our agent's firsthand knowledge was helpful. Thank you for your kind feedback!
Kind Regards
Andrea
Reply from Hays Travel - Wigan
Simon Green,
We are so pleased you enjoyed our brilliant, friendly service. Thank you!
Kind Regards
Kelly
Reply from Hays Travel - Wigan
Andrew,
We appreciate your kind words. We are so pleased our team was helpful.
Kind Regards
Ellie
all great lindsey was nice and very…
all great lindsey was nice and very easy to talk to and very helpful having been to the same destination a few times gave us some very helpful tips
May 22, 2026
Reply from Hays Travel - Wigan
Simon Davenport,
Thank you for your wonderful 5-star review! We are so pleased to hear our team was helpful and provided great tips.
Kind Regards
Lyndsey
Dealt with a lovely young lady
Dealt with a lovely young lady, nothing was too much trouble
May 20, 2026
Reply from Hays Travel - Wigan
Thomas Robinson,
We are so glad we could help. Thank you for your lovely review.
Kind Regards
Abbie
Never used hays travel before but from…
Never used hays travel before but from walking in being greeted by there lovely team I then sat down told the lady what I was looking for and within 10 mins I had booked my holiday.What a lovely team they are very polite and professional
May 19, 2026
Reply from Hays Travel - Wigan
Sarah,
We are delighted to hear you had such a positive experience booking your holiday with our team. We appreciate your kind words.
Kind Regards
Yasemin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.