The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
Friendly welcoming staff. Completely willing to spend time exploring all holiday options and advising on best competitive prices. We have used Hays travel, Wimborne three times now and always feel co... See more
Company replied
Excellent service from Victoria, admittedly we knew where and when we wanted to travel but she completed the whole process, hotel, flights and car parking in probably 10 minutes. Not sure why we would... See more
Company replied
Superb service! I was recommended to go to you and ask for Vicky. I haven’t been on a plane for 30 years and this would be my first holiday on my own since my husband died. Vicky took me through the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2 Crown Mead, BH21 1ED, Wimborne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were extremely helpful and very informative and professional and good fun

Reply from Hays Travel - Wimborne
Great service - really listened to what I was looking for and found a good deal for us

Reply from Hays Travel - Wimborne
Once again Vicki from Wimborne office has provided my husband and I with first class service
Vicki is so helpful and cheerful making the experience of booking a holiday very easy

Reply from Hays Travel - Wimborne
Our agent Julie was so helpful and brilliant. She was also so kind which made our experience in booking it all so worth while. A huge thank you

Reply from Hays Travel - Wimborne
Vicky was very helpful taking my deposit over the telephone without any fuss or problem.

Reply from Hays Travel - Wimborne
They could not have been more helpful or friendly

Reply from Hays Travel - Wimborne
I was really impressed with support provided by Vicky in Booking our Holiday.
Hays also matched on line TUI price and provided a number of options before finally selecting our Hotel in Teneriffe.
Many Thanks
Jean Boon

Reply from Hays Travel - Wimborne
Vicki was outstanding, as always.
Have booked many holidays all over the world with Hays, but always with her!
Friendly, professional, very knowledgeable, and a bit cheeky with it!
A great ambassador for the brand!

Reply from Hays Travel - Wimborne
Victoria at Wimborne Hays Travel is the most professional and caring person I have ever met . I gave her some details of a cruise that I wanted for four people (1 disabled) and when I visited one hour later she had everything booked and ready for me .
She is amazing !

Reply from Hays Travel - Wimborne
Martin saved us a lot of time and paid attention to our requests and budget when organising our trip to the Scilly Isles.
Thank you.

Reply from Hays Travel - Wimborne
Excelling service from Julie at Wimborne made booking so easy thank you and highly recommend

Reply from Hays Travel - Wimborne
We had a great service .Vicky looked after us and she is fantastic

Reply from Hays Travel - Wimborne
We were welcomed with smiles and served immediately.
The agent was helpful and knowledgeable and good humoured.
We left with a short break holiday booked.

Reply from Hays Travel - Wimborne
It was very straight forward compared to me trying to book online. Also the assistant was very helpful with all aspects of my trip. Takes the hassle out of doing it myself.

Reply from Hays Travel - Wimborne
Victoria inWIMBORNE is a very professional and likeable young lady.She makes you feel at ease immediately,also she is so helpful.

Reply from Hays Travel - Wimborne
We book all our holidays with Hays Travel in Wimborne and always get great service from Megan.

Reply from Hays Travel - Wimborne
Excellent service, with all my requirements booked and at very short notice. Also I am remote from Wimborne but communication was also excellent. Altogether a first class service. Thank you.

Reply from Hays Travel - Wimborne
Megan served us and as with all the staff there, very helpful and efficient

Reply from Hays Travel - Wimborne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.