The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
Friendly welcoming staff. Completely willing to spend time exploring all holiday options and advising on best competitive prices. We have used Hays travel, Wimborne three times now and always feel co... See more
Company replied
Excellent service from Victoria, admittedly we knew where and when we wanted to travel but she completed the whole process, hotel, flights and car parking in probably 10 minutes. Not sure why we would... See more
Company replied
Superb service! I was recommended to go to you and ask for Vicky. I haven’t been on a plane for 30 years and this would be my first holiday on my own since my husband died. Vicky took me through the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2 Crown Mead, BH21 1ED, Wimborne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martin at Hays wimborne was very knowlegable and helpful, My partner and i were able to tailor our holiday to our needs with his help thank you.

Reply from Hays Travel - Wimborne
Good advise with no pressure to buy there and then. We did actually book with then later that afternoon as the hotel/location was spot on

Reply from Hays Travel - Wimborne
Holiday booked to Lanzarote with Vicky! Great service good advice and saved us a fortune! Perfect!

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
Great service from Vicki from the initial enquiry request to the quote and booking. Vicki even added private transfers as per last year which I'd forgotten to mention.

Reply from Hays Travel - Wimborne
I always receive excellent service from this branch. Nothing is too much trouble.

Reply from Hays Travel - Wimborne
We found the tavel agent to be clear and concise regarding the details of our holiday, offering us various options and advice. He was patient and answered all our questions. A very pleasant experience.

Reply from Hays Travel - Wimborne
Saw Megan to book our hols for next year
Very helpful and professional.
We always use hays . Very happy me

Reply from Hays Travel - Wimborne
Always so helpful. They know what they’re doing. I wouldn’t book with anyone else.

Reply from Hays Travel - Wimborne
The agent was very patient. He listened to what are ideas were of where we wanted to go and planned out are whole journey to Germany . He was kind and considerate and very knowledgeable

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
Always friendly and helpful, would never book anywhere else

Reply from Hays Travel - Wimborne
Megan listened to what we wanted and tried lots of different routes to get us what we wanted at a reasonable price

Reply from Hays Travel - Wimborne
I booked a TUI holiday to Mexico. Went to local branch as I’d booked with them previously to Goa via TUI and they matched online price. So I thought I’d book via Hays to support local business rather than directly with TUI online.
However, a friend looked online as thought they’d book to come with us and price was £700 cheaper. I was unable to get back into Hays to query the cost as away but went a week later on return. They were surprised in cost difference but unable to change. I do not mind paying travel agent a bit more than online but this seems extortionate. I didn’t think to question at the time as they’d been competitive before. Also I’d just lost my Father so wasn’t in the right head space so trusted the agent to get us best deal. Disappointed .. our friends are therefore booking online whereas they were going to use Hays also. The agent was very friendly and and dealt promptly with us when we walked in tho. Just wished I’d asked her to check with online price.

Reply from Hays Travel - Wimborne
We popped into the Wimborne branch for advice on a river cruise, Victoria helped us enormously to find the right holiday to suit us and felt in very safe hands.

Reply from Hays Travel - Wimborne
Great service as always and Vicky was most attentive in overcoming previous issues with a particular unhelpful tour company

Reply from Hays Travel - Wimborne
Amazing experience when booking our short break with Hays. Megan was fantastic and efficient with all aspects of the booking process, especially with the choice we made. She was friendly and helpful throughout. I would highly recommend Hays to anyone who is looking for a friendly and effective service.

Reply from Hays Travel - Wimborne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.