Hays Travel - Wimborne Reviews 

781
TrustScore 5 out of 5

4.9

2 Crown Mead, BH21 1ED Wimborne, GB


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Rated 5 out of 5 stars

The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more

Company replied

Rated 5 out of 5 stars

Friendly welcoming staff. Completely willing to spend time exploring all holiday options and advising on best competitive prices. We have used Hays travel, Wimborne three times now and always feel co... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Victoria, admittedly we knew where and when we wanted to travel but she completed the whole process, hotel, flights and car parking in probably 10 minutes. Not sure why we would... See more

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Rated 5 out of 5 stars

Superb service! I was recommended to go to you and ask for Vicky. I haven’t been on a plane for 30 years and this would be my first holiday on my own since my husband died. Vicky took me through the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Crown Mead, BH21 1ED, Wimborne, United Kingdom

  • 01202 887342

4.9

Excellent

TrustScore 5 out of 5

781 reviews

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4.9

All reviews

(781)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

great experience

Martin at Hays wimborne was very knowlegable and helpful, My partner and i were able to tailor our holiday to our needs with his help thank you.

November 2, 2025
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Thank you for your comments

Rated 5 out of 5 stars

We found the tavel agent to be clear…

We found the tavel agent to be clear and concise regarding the details of our holiday, offering us various options and advice. He was patient and answered all our questions. A very pleasant experience.

November 8, 2025
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Rated 5 out of 5 stars

Hols time Again

Saw Megan to book our hols for next year
Very helpful and professional.
We always use hays . Very happy me

November 5, 2025
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Rated 5 out of 5 stars

Always so helpful

Always so helpful. They know what they’re doing. I wouldn’t book with anyone else.

November 5, 2025
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Rated 5 out of 5 stars

The agent was very patient

The agent was very patient. He listened to what are ideas were of where we wanted to go and planned out are whole journey to Germany . He was kind and considerate and very knowledgeable

November 2, 2025
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Rated 5 out of 5 stars

Booking

The young lady was extremely helpful and helped me get my flight booked .

October 21, 2025
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Rated 2 out of 5 stars

I booked a TUI holiday to Mexico

I booked a TUI holiday to Mexico. Went to local branch as I’d booked with them previously to Goa via TUI and they matched online price. So I thought I’d book via Hays to support local business rather than directly with TUI online.
However, a friend looked online as thought they’d book to come with us and price was £700 cheaper. I was unable to get back into Hays to query the cost as away but went a week later on return. They were surprised in cost difference but unable to change. I do not mind paying travel agent a bit more than online but this seems extortionate. I didn’t think to question at the time as they’d been competitive before. Also I’d just lost my Father so wasn’t in the right head space so trusted the agent to get us best deal. Disappointed .. our friends are therefore booking online whereas they were going to use Hays also. The agent was very friendly and and dealt promptly with us when we walked in tho. Just wished I’d asked her to check with online price.

October 7, 2025
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Reply from Hays Travel - Wimborne

I am sorry that this was the case, as mentioned when you called into the branch as a week had past TUI would not allow us to cancel the booking/amend the booking as this has to happen within 24 hours of booking with them. It is very unusual that we were that different on price.

Rated 5 out of 5 stars

In safe hands

We popped into the Wimborne branch for advice on a river cruise, Victoria helped us enormously to find the right holiday to suit us and felt in very safe hands.

October 26, 2025
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Reply from Hays Travel - Wimborne

Thank you for your kind comments

Rated 5 out of 5 stars

Amazing experience when booking our…

Amazing experience when booking our short break with Hays. Megan was fantastic and efficient with all aspects of the booking process, especially with the choice we made. She was friendly and helpful throughout. I would highly recommend Hays to anyone who is looking for a friendly and effective service.

October 18, 2025
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Reply from Hays Travel - Wimborne

Thank you for your kind comments

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