The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
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The member of staff who helped us was really knowledgeable. She remembered us and what we like aswell as our past bookings making it super easy to find and book the perfect holiday. Customer service... See more
Company replied
Friendly welcoming staff. Completely willing to spend time exploring all holiday options and advising on best competitive prices. We have used Hays travel, Wimborne three times now and always feel co... See more
Company replied
Excellent service from Victoria, admittedly we knew where and when we wanted to travel but she completed the whole process, hotel, flights and car parking in probably 10 minutes. Not sure why we would... See more
Company replied
Superb service! I was recommended to go to you and ask for Vicky. I haven’t been on a plane for 30 years and this would be my first holiday on my own since my husband died. Vicky took me through the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2 Crown Mead, BH21 1ED, Wimborne, United Kingdom
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On booking a holiday in Menorca I found Hays travel assistant (Julie)very helpfulin getting me just what I wantd

Reply from Hays Travel - Wimborne
The office manager had taken time to put together the holiday package that we had requested - giving various options to tailor make the trip. When we went into the office he provided clarity for our questions, and that in turn allowed us to make the right decisions on the booking.

Reply from Hays Travel - Wimborne
Victoria was very helpful, very efficient and knowledgeable. She has booked several trips for me and I would highly recommend her to anyone looking to book a holiday.
Thank you

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
Made booking a last minute holiday very quick and easy.

Reply from Hays Travel - Wimborne
Martin was very knowledgeable and really listened and understood our requirements. Great service so far.

Reply from Hays Travel - Wimborne
Martin was really helpful and was a wealth of knowledge on booking cruise

Reply from Hays Travel - Wimborne
Very helpful staff who knew about what we were wanting to book. Able to guide us to the best cabin on board the ship.

Reply from Hays Travel - Wimborne
Martin listened to our criteria for a good holiday and sourced various options for us to consider.

Reply from Hays Travel - Wimborne
Julie was friendly, a good listener and really informative and explained all our options on cabins, itinerary and flight seating. Would definitely recommend Julie again. 5*

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
The agent was friendly, knowledgeable and thorough making sure we were clear about options. The whole booking was quick and completed very efficiently.

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
The staff member searched until she found the holiday I was looking for.

Reply from Hays Travel - Wimborne

Reply from Hays Travel - Wimborne
Hays travel really helped me when I had to postpone my trip for health reasons. My cruise company were reluctant to allow the rebooking without severe financial penalties, but Hays pressured them to allow the change, free of charge. Thank you Hays.

Reply from Hays Travel - Wimborne
We have used Hays, Wimborne, numerous times and without fail, Vicky's help is amazing. Thank you.

Reply from Hays Travel - Wimborne
Our go-to Travel Agent. Always professional and helpful. Thank yoy.

Reply from Hays Travel - Wimborne
Vicky in the Wimborne branch is always extremely helpful and knowledgeable

Reply from Hays Travel - Wimborne
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