We walked in off the street and had attention and assistance immediately. Paul had great patience and made sure we looked at various options before booking a holiday for four to Iceland. We have pea... See more
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See what reviewers are saying
the personal touch. having seen the manager Paul for nearly 16 years and always had first class service and lots of help getting the best available cruises. would always recommend Paul.
Company replied
Claire was what made the "Hays"expierience special. The whole Team at Winchester deserve mention they are all wonderful and prepared to go above and beyond to find the perfect get away. We will be u... See more
Company replied
Very welcoming, friendly and professional and polite. Also nothing was too much trouble and explained everything in simple terms.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 The Square, SO23 9EX, Winchester, United Kingdom
- 01962 853300
4.9
Excellent
447 reviews
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They are Alway's helpful and nice in…
They are Alway's helpful and nice in Hays Winchester can't fault them..
April 9, 2025
Reply from Hays Travel - Winchester
Thank you for the kind words and we are always pleased to see you. Starting your holiday in Southampton just makes your holiday so easy.
Have spoken to three people over the…
Have spoken to three people over the past few weeks and all have been extremely helpful. Spending a great deal of time looking into various requests on my behalf.
April 8, 2025
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words. We are really glad that we were able to help you with your cruise booking with MSC. To get both of those discount obviously helped bring that cruise fare down.
Emailed my requested dates and times
Emailed my requested dates and times , instant reply, visited office booked and paid , hassle free
March 28, 2025
Reply from Hays Travel - Winchester
Thank you for the review and both Claire and Paul were pleased to see you the other day. Lets hope this trip will be rewarding. Claire is waiting for the postcard :)
Reply from Hays Travel - Winchester
Thank you for taking the time writing your review and we know that Claire will be so pleased with your words. To get that extra saving of £100 and to fly from Bournemouth is that extra win.
Such a lovely team in Winchester
Such a lovely team in Winchester, especially Paul that has helped us alot. Wouldn't go anywhere else to book my holidays.
March 2, 2025
Reply from Hays Travel - Winchester
Thank you for the kind words, we know that Paul really wants to get that right holiday for you and the family. We will pass this on to Paul when he is next in the office.
Excellent service
The lady who helped us find and book our holiday was very helpful ..did everything for us .we were very happy with the service she gave us .unfortunately I do not remember her name otherwise I would have mentioned it .
March 25, 2025
Reply from Hays Travel - Winchester
Thank you for taking the time writing your review. We know that Alison will be so pleased that she was able to help you with your booking. Cyprus is a fantastic place to go to,
Very Helpful as always
Claire, was very friendly and helpful and spoke with a lot of knowledge. Very happy with the service.
March 19, 2025
Reply from Hays Travel - Winchester
Thank you for the kind words and we know that Claire so happy to be able to help you with the internal travel arrangements for Australia. Thank you for taking the time.
Reply from Hays Travel - Winchester
Thank you for taking the time with your review and we know Paul so happy to help you with the booking. What a nice birthday it was for the wife and hope that you had a nice time away with some of the family
very welcoming approach from Staff who…
very welcoming approach from Staff who remember my preferences for flight details.
Staff offer advice on best flight timings to optimise prices . They also remind me in timely fashion about the need for travel money and travel documents .
February 8, 2025
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words. We love seeing you and we are really glad that we are able to help you with your flight needs.
Very smooth booking Paul very helpful…
Very smooth booking Paul very helpful with telephone call and emails .
February 15, 2025
Reply from Hays Travel - Winchester
Thank you for the kind words and we know that Paul will be very happy that he was able to help you with your booking. To have one of those swim up rooms looks lovely.
Always ready to help with all your…
Always ready to help with all your holiday plans . Also keeping us informed at each step of the way
February 4, 2025
Reply from Hays Travel - Winchester
Thank you for your kind comments, we are pleased to that we can always help with your holiday needs. We will pass on your kind words to Claire.
Paul Was Very Attentive to Our Needs…
Paul Was Very Attentive to Our Needs And Checked Alternative Cruises to try and find us something better. Both my Wife and Myself are Extremely Happy with a Cruise to destinations that appealed to us.
But, The shop is in dire need of Refurbishment or moving to a larger more modern shop within Winchester.
Paul gets 5 Stars, The shop only 2stars
February 7, 2025
Reply from Hays Travel - Winchester
Thank you for your kind words about the service from Paul and I know that he was very happy to find you the cruise. Our RSM on a recent visit to the branch did note that our shop could do with that refurb.
Extremely efficient
Extremely efficient, very polite, very accommodating to my requirements. Peace of mind when booking with Paul @ Hays in Winchester.Definitely recommend.
January 30, 2025
Reply from Hays Travel - Winchester
Thank you for kind words and we know that Paul was so happy in being able to get you that holiday. It will be nice to get some of that winter sunshine for the both of you.
Very helpful
Very helpful, above and beyond, happy to book another holiday with your company. Feel more confident to come into store and book with the knowledge and experience your staff have in fulfilling our needs. Great experience as always.
February 6, 2025
Reply from Hays Travel - Winchester
Wow, thank you for taking the time with your review and glad we at the Winchester branch could help you with the booking.
Reply from Hays Travel - Winchester
Thank you for taking the time with your review. We know that Paul was happy to help you get that right holiday for you.
Booking a cruise with Mel was easy and…
Booking a cruise with Mel was easy and quick
Thankyou
Andree
January 31, 2025
Reply from Hays Travel - Winchester
Thank you for your lovely comments, We are pleased Mel could help you book your cruise holiday. We will pass your kind words on to Mel.
Awaiting actual travel
Hays TravelWinchester were helpful and efficient with the booking process. But as I am not travelling for nearly six weeks it is far too soon for me to send a full review.
January 17, 2025
Reply from Hays Travel - Winchester
Thank you for the kind words and we know that Paul was glad that we could help you with your holiday. The hotel you are staying is very iconic.
Really helpful suggestions for our trip…
Really helpful suggestions for our trip that we wouldn't have considered, smoothly booked and know they'll be there with any questions going forwards. Much less stressful than trying to do it all yourself online
January 29, 2025
Reply from Hays Travel - Winchester
Thank you for taking the time writing your review and glad that Claire could help you with your booking. Claire is a big fan of the destination you are going to and know that if you have any questions or to get those tips Claire will help you
Alison provided everything I needed.
Alison was patient, polite, knowledgable and efficient.
That's everything I need in any service.
January 25, 2025
I was dealt with professionally and…
I was dealt with professionally and without any fuss. Any queries or questions I had were answered.
January 30, 2025
Reply from Hays Travel - Winchester
Thank you for your kind review. We are pleased that we could help you with your booking and questions. We will pass on your kind words to Claire.
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