Hays Travel - WintonReviews 

730
TrustScore 5 out of 5

4.9

359 Wimborne Road, BH9 2AD Winton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Suzy from Hays Travel is absolutely amazing!! We’ve just changed our holiday plans for October and booked another for next year in May!! Again nothing was too much trouble thank you so much!! Five sta... See more

Company replied

Rated 5 out of 5 stars

Delightful and very informative young lady who helped us find exactly what we needed whilst on holiday. Fast, efficient and stress free service, so much better than trying to book on line from home.

Company replied

Rated 5 out of 5 stars

This is the 4th holiday I have booked with the Hays Travel branch in Winton and each one gets better, the staff are all so friendly and knowledgeable and are always eager to go the extra mile to find... See more

Company replied

Rated 5 out of 5 stars

Lovely friendly knowledgeable staff, so helpful. Sorted us out with the perfect cruise for us, again. Third holiday booked with Hays travel.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 359 Wimborne Road, BH9 2AD, Winton, United Kingdom

  • 01202 375329

4.9

Excellent

TrustScore 5 out of 5

730 reviews

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4.9

All reviews

(730)

117,794 reviews in the last 12 months

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Rated 5 out of 5 stars

Suzy from Hays Travel is absolutely…

Suzy from Hays Travel is absolutely amazing!! We’ve just changed our holiday plans for October and booked another for next year in May!! Again nothing was too much trouble thank you so much!! Five stars 🤩

June 25, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for such a lovely review, its always a pleasure arranging your lovely holidays for you both
Kind Regards
Suzy

Rated 5 out of 5 stars

Lovely friendly knowledgeable staff

Lovely friendly knowledgeable staff, so helpful. Sorted us out with the perfect cruise for us, again. Third holiday booked with Hays travel.

June 23, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely feedback
It was a pleasure arranging your cruise for you!
Thanks, Josi :)

Rated 5 out of 5 stars

Friendly and very helpful

Sam is always friendly and patient with all our big long list of things we would like on our holidays

June 29, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Hi Thank you for taking the time to leave feedback it was a pleasure to book your next holiday. Sam :)

Rated 5 out of 5 stars

Great service from Suzy

Great service from Suzy. Helpful and knowledgeable

June 21, 2026
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Reply from Hays Travel - Winton

Thank you for taking the time to leave us feedback. I' m glad we could help you book your Cruise. Suzy

Rated 5 out of 5 stars

Great communications…

Josi kept us informed at all times and was very efficient when we asked for any xhanges

June 20, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

I really appreciate your lovely feedback,
always happy to help with your holiday plans
Kind Regards
Josi

Rated 5 out of 5 stars

Delightful and very informative young…

Delightful and very informative young lady who helped us find exactly what we needed whilst on holiday. Fast, efficient and stress free service, so much better than trying to book on line from home.

June 25, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely feedback, it was a pleasure arranging your holiday for you
Kind Regards
Suzy

Rated 5 out of 5 stars

Definitely recommend Hayes Travel at…

Definitely recommend Hayes Travel at Winton
Friendly, knowledgeable and excellent customer service
Everything made easy from booking process to collection of tickets.
Special thank you to Sam

June 16, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for taking the time to leave us feedback we really do appreciate it. I'm glad we could book exactly what you wanted, and it was a pleasure to book your next adventure. Sam :)

Rated 5 out of 5 stars

From first enquiry to actual…

From first enquiry to actual booking...very friendly staff, answered all my queries...

June 23, 2026
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Reply from Hays Travel - Winton

Thank you for your lovely review, it was my pleasure to help :) Grace

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to

June 16, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, I'm pleased that I was able to help you with booking your holiday. Grace :)

Rated 5 out of 5 stars

Such a great experience with Hays in…

Such a great experience with Hays in Winton. The staff are really knowledgeable and friendly. Everything was taken care of from start to finish. Highly recommend!

April 1, 2026
Unprompted review
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review :)

Rated 4 out of 5 stars

Holiday

Helpful staff

June 13, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your review :) Sam

Rated 5 out of 5 stars

This is the 4th holiday I have booked…

This is the 4th holiday I have booked with the Hays Travel branch in Winton and each one gets better, the staff are all so friendly and knowledgeable and are always eager to go the extra mile to find the perfect holiday! I would never go to anyone else!

June 12, 2026
Unprompted review
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review :)

Rated 4 out of 5 stars

Cheap holiday

I wanted the cheapest holiday leaving in a few days and they found it in mins

June 7, 2026
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Reply from Hays Travel - Winton

Thank you very much for your kind review

Rated 2 out of 5 stars

we were promised a free night the…

we were promised a free night the airport hotel because a apprentice was dealing with use, and there was some confusion with our booking. When we finally booked because of a change to our intinary
we were no longer given the free night

June 13, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Good afternoon,

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.

At the time of booking, you were happy with the agreed price and chose to proceed on that basis. During the enquiry process, there were changes made to your original itinerary, which meant that the quotation had to be revised. As a result, the original discount and promotional offer discussed in relation to the initial itinerary could no longer be applied.

That said, as a gesture of goodwill and to acknowledge the earlier confusion, we were pleased to provide complimentary airport transfers at no additional cost.

We always aim to be fair and transparent with our pricing and offers, and we appreciate your feedback. We wish you all the best in your future travels.

Regards,
Josi

Rated 5 out of 5 stars

Sam was so patient with me

Sam was so patient with me, I would thoroughly recommend her

June 6, 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Hi Thank you so so much for your lovely feedback that was very sweet of you. I'm glad we found the right holiday for you. Sam :)

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