I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
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I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
Just want to say a massive thanks to josi of hays travel winton branch for looking and booking a lovely holiday for me later much appreciated keep up the great work hays see you soon Alan 👍🕶🌞
Company replied
We initiated our booking by phone and when we visited the WInton shop, Sam had the paperwork ready for us and the price matched that we had found on line, A professional and friendly service as alway... See more
Company replied
Josi was friendly and efficient she listened to our preferences a d made sure we were supplied with all the information we needed to make our decisions
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
359 Wimborne Road, BH9 2AD, Winton, United Kingdom
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Very helpful and easy to talk to, did not rush you and Very friendly

Reply from Hays Travel - Winton
Samantha was great, very knowledgeable and helpful. She is a credit to your team

Reply from Hays Travel - Winton
I am looked after by Josie who is fantastic and knows what I look for in a holiday but I have also dealt with Sam and susie they are a great team

Reply from Hays Travel - Winton
Time to explain all details nothing rushed staff very friendly

Reply from Hays Travel - Winton
I spoke to Carolyn at Hays Travel Winton and again they got me a great deal to go back to Orlando and get on Fox News once more. Always a pleasure to visit these guys and im sure between now and August I will be making a few alterations/additions to my holiday again. Thank you Carolyn, your just amazing.

Reply from Hays Travel - Winton
Great service & help to find what we were looking for.
Friendly & helpful.

Reply from Hays Travel - Winton
As I have said on many occasions Hays Travel is the only Travel Agent that my partner and I use to book our holidays. The experience of booking is 5 star and all the agents in the Winton Bournemouth Branch are always helpful and are ready to answer any questions that you have. Booking a holiday should be an exciting time and having agents who are very helpful and knowledgeable is what makes us go back every time. Many thanks to Caroline who took care of our booking yesterday. Please try Hays Travel for your next booking I am sure that you will not be disappointed. Many thanks and we will see you soon for our next booking.

Reply from Hays Travel - Winton
Josie, Carolin and Sam and the rest of the team are fantastic . They are always approachable, polite and helpful and have a wealth information and advice. We regularly book our holidays with Hayes Winton. and will continue doing so because their customer service and support is excellent.

Reply from Hays Travel - Winton

Reply from Hays Travel - Winton
Carolyn was very professional,kind and patient!
I decided to go Rome last minute as a solo traveller .Carolyn was very helpful,even sorting out my boarding pass /check in.
Thank you .

Reply from Hays Travel - Winton
The service was fantastic- Josi was totally brilliant, she was really clear and approachable and explained everything we needed to know, making sure that everything was covered. 11 out of 10- we'll be back!

Reply from Hays Travel - Winton
We went in looking for a last minute deal for £500 each and left with exactly what we wanted.

Reply from Hays Travel - Winton
Really good communication and helpful service. Josi made the whole booking process so easy.

Reply from Hays Travel - Winton
Quick and efficient booking of our cruise with good advice given.

Reply from Hays Travel - Winton
Sam was very pleasant and very helpful,she matched Sovereigns quote
She is also going to print our paperwork and tickets.

Reply from Hays Travel - Winton
Carolyn was most helpful in fact, I recommended her to two friends who subsequently booked the same holiday as us. The whole team is very friendly and welcoming.

Reply from Hays Travel - Winton

Reply from Hays Travel - Winton
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