I made an enquiry via Scarlett at Hays Travel Wisbech for a city break in Berlin. Scarlett came back very quickly with two options which suited our budget and requirements. I did have a few follow u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scarlett was more than helpful and patient whilst we booked our honeymoon! She found multiple quotes for us to compare and didn’t pressure us into making any decisions. She gave us so many options b... See more
Company replied
Judy and the Wisbech team were brilliant. At no point did we feel pressurised into booking anything. She was more than happy to research all we wanted and helped enormously in our decision making. (Wh... See more
Company replied
Another fantastic experience with Alishia. I’ve always wanted to holiday in Canada and Alishia has found me the perfect trip. She gave lots of advice regarding the different cities I wanted to visit a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Market Place 33, PE13 1DP, Wisbech, England, United Kingdom
- 01945461614
4.7
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get you sorted for your upcoming trip :)
-Alishia
Reply from Hays Travel - Wisbech
Thank you for your review, it was a pleasure to get you booked and sorted :)
-Shauni
Disruption on our flight…lost 1 days…
Disruption on our flight…lost 1 days holiday…
We were bussed into Birmingham..
May 6, 2026
Reply from Hays Travel - Wisbech
Hi Christine,
We do apologise for the delay to your holiday. This was out of our control and also out of Jet2Holiday's control. I can see that you are booked up for later this year with Jet2Holiday's and Hays Travel.
We are working with yourself and Jet2 to get compensation back from the time lost and we will be doing our upmost to ensure a satisfactory outcome for yourself.
If you want to discuss further, please don't hesitate to contact me directly.
Kind regards,
Alishia
Reply from Hays Travel - Wisbech
Thank you for your lovely review, I'm glad we got you booked and sorted :)
-Scarlett
Friendly knowledgeable staffnot…
Friendly knowledgeable staff who not only booked what I needed but seemed interested in my plans
April 18, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get you booked :)
Once again I have been looked after by…
Once again I have been looked after by the team. Always with a smile they do exactly what I need. Thank you and you know how much you all are appreciated.
April 18, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it's always a pleasure to see you and get your holiday sorted! -Alishia
Reply from Hays Travel - Wisbech
Thank you for your lovely review Julie & Michael, it is always a pleasure to book your holidays for you :) -Alishia
Reply from Hays Travel - Wisbech
Thank you for your kind review Daniel, it was a pleasure to get your holiday booked and I hope you are all excited to go and have a magical time! :) -Emma
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get your holiday booked!
Shauni
Emma found exactly what we wanted…
Emma found exactly what we wanted within budget! Very pleased with results!
April 12, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get your holiday sorted :)
Emma
Very friendly and efficient service.I…
Very friendly and efficient service.I had been In previously to ask if she could look for hotels for me .Though in the end we went with one I had chosen.Not a problem and was booked quickly.
March 29, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it is always a pleasure to see you and I'm glad we got your holiday sorted! :)
Emma
Freindly staff and talked us through…
Freindly staff and talked us through everything we needed to no
March 17, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get you booked :) -Shauni
Emma was very helpful in sorting my…
Emma was very helpful in sorting my holiday out could ask for anymore would recommend
March 20, 2026
Reply from Hays Travel - Wisbech
Thank you for your kind review Grant, I'm so glad we managed to find something suitable for you! :) -Emma
Professional and prompt
I made an enquiry via Scarlett at Hays Travel Wisbech for a city break in Berlin. Scarlett came back very quickly with two options which suited our budget and requirements.
I did have a few follow up requests regards flight times etc which again Scarlett dealt with and responded to in a prompt and professional manner.
Would certainly use again for future bookings
March 13, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get you booked :) -Scarlett
The staff knew what they was talking…
The staff knew what they was talking about and could give me lots of options for what I wanted, they wasn't pushy just confident in their knowledge, it was a pleasure to go into Hays and to come out with a holiday what I wanted. Well done Hays Wisbech, I won't go anywhere else.
February 20, 2026
Reply from Hays Travel - Wisbech
Thank you so much for your review, it was a pleasure to get this sorted for you and I hope you're all looking forward to being onboard Disney Wish! :) -Alishia
The young lady at wisbech office is…
The young lady at wisbech office is second to none. So helpful she really went the extra mile. Such a great experience thankyou
February 25, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review Maureen, it was a pleasure to help get your booked :) -Alishia
The staff were attentive from the…
The staff were attentive from the minute I walked in. Emma listened and then found me a holiday of my liking. They followed up with emails with information, confirmation, boarding passes etc. so far excellent
February 10, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get your trip booked! -Emma
Staff was very helpful polite and…
Sacelett was was very helpful polite and Explained everything. I will be using them in the future.
February 13, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review! It was a pleasure to get your Christmas holiday sorted :) -Scarlett
The young lady was very welcoming
The young lady was very welcoming, efficient and gave us so many options and talked us through all the relevant information that we asked for.
She was very pleasant p, it was a really good experience
February 8, 2026
Reply from Hays Travel - Wisbech
Thank you for your lovely review! It was pleasure to get you both booked and I hope you're counting down the days until Turkey! -Alishia
I usually use the Wisbech or March…
I usually use the Wisbech or March locations for all my travel bookings, because I have always found the ladies very knowledgeable, and extremely helpful when I ask questions or wish to check on details of a trip. Even if I should wish to cancel a trip, there is never any fuss, they just cancel efficiently, and quickly.
January 29, 2026
Reply from Hays Travel - Wisbech
Thank you for your kind review Mr Rayner, it is always a pleasure to help with your holiday plans :) -Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.